Clinical Assistant

Urology of Indiana; Indiana; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision plans

HSA / FSA

401(k) matching

Employee Assistance Program (EAP)

Job summary

U.S. Urology Partners is seeking a capable clinical support professional to manage patient communications, triage calls, and coordinate scheduling for both clinic and surgical cases.

You will work closely with physicians and mid-level staff to ensure timely patient care and accurate record-keeping. The role involves handling portal messages, coordinating lab communications, and assisting with pre-certifications and referrals in a fast-paced urology practice; a background in medical assisting or

Qualifications

• Medical Assistant, LPN, or RN Certification preferred.
• One–two years previous clinical experience recommended.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Strong written and oral communication skills are expected.

Responsibilities

• Answer patient calls and clinical questions with clinical judgment.
• Manage patient portal communications.
• Coordinate clinic and surgery scheduling.
• Assist with pre-certification of imaging and medications.
• Coordinate FMLA and referrals with providers.
• Maintain patient safety and confidentiality at all times.

Skills

Clinical triage

Patient communication

Team collaboration

Computer skills

Education

MA/LPN/RN certification

Tools

EMR software

Job description

About the Role

To directly manage and support a busy and efficient Urologic clinical and surgical practice.

What You’ll Be Doing

• Physician Triage Support:

  • Answer incoming patient calls and clinical questions

    • Use clinical judgement to answer patient questions

    • Involve or notify MD if clinically relevant or needed

    • Direct patient as to next action needed

    • Work with available mid-levels

  • Manage patient portal communications

  • Call patients with lab and imaging results

    • Be able to explain and answer questions regarding results

  • Manage physician schedule

    • Coordinate clinic and surgery time

    • Assist with days out and vacation time scheduling

    • Assist with work-in patients and time back in office

    • Assist with scheduling new and work-in patients

  • Misc

    • Assist with pre-certification of imaging and medications

    • Assist and coordinate FMLA

    • Assist with professional communication with other practices and health care facilities relating to referrals, imaging, medical records

    • Work and thrive in a team environment with other clinical staff

    • Integrate with other triage and surgery scheduling when appropriate.

• PAQ

  • Review and prep results in PAQ for physician review

  • Coordinate with physician follow-up notification and action of results

  • Schedule additional appointments and testing based on results with appropriate coordination, precertification, referrals

• Surgery Scheduling

  • Schedule inpatient and outpatient procedures for physician practice

  • Coordinate dates of procedure with patient and physician

  • Coordinate pre-op work, testing, and clearance

  • Oversee communications to family and patient regarding surgery process

  • Pre-certification

  • Oversee necessary record and health information transfer to hospital and surgery center

  • Prepare history and physical surgical consent, relevant clinical information for day and procedure

  • Coordinate post-operative follow-up appointments and any additional imaging/testing

  • Assist with management and collection of imaging date

• Maintain patient safety and confidentiality at all times.

• Maintain communication with front desk regarding physician schedule.

• Attend required annual training for OSHA and CPR training.

• Other duties as assigned.

What We Expect from You

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/ or Experience

• Medical Assistant, LPN, or RN Certification preferred.

• One - two years previous clinical experience recommended.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before individuals or groups of people.

Mathematical Skills

Ability to calculate basic figures and amounts. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have thorough knowledge in computer information systems.

Other Skills and Abilities

Strong written and oral communication skills

Demonstrate a positive, cooperative and professional attitude towards co-workers and public.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Travel

Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. This position is required to travel with their assigned physician to their work location.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, approximately 8 hours per workday. Occasional evening and weekend work may be required as job duties demand.

.

What We are Offer You

At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”

Compassion

Make Someone’s Day

Collaboration

Achieve Possibilities Together

Respect

Treat people with dignity

Accountability

Do the right thing

Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

About US Urology Partners

U.S. Urology Partners is one of the nation’s largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services.

With a network of more than 80 locations across seven states, U.S. Urology Partners continues to play a key role in advancing innovation and access to urological services. As a partner to independent, community-based urology practices, U.S. Urology Partners enables them to focus on delivering premier care to the patients they serve and is backed by leading global investor General Atlantic.

U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.