Clinical Assistant

Hanger; Durham (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Compensation Packages

8 Paid National Holidays & 4 additional Floating Holidays

Medical, Dental, and Vision Benefits

Job summary

Hanger is looking for a Clinical Aide in Durham, North Carolina. The role involves assisting certified and licensed practitioners in patient care under direction and supervision. Responsibilities include preparing treatment rooms, providing fit modifications on orthotics, and maintaining accurate documentation.

Candidates should have a High School Diploma or GED and preferably some experience in a customer service role. Hanger offers competitive benefits, including medical, dental, vision plans, and flexible work schedules.

Qualifications

• 0 - 1 year of experience in a customer service or patient facing role.
• Preference for allied health professionals (PTA, OTA, Athletic trainer, etc).
• Must have, or be eligible to obtain, a valid driver’s license.

Responsibilities

• Assist certified practitioners in patient care services.
• Execute modifications, adjustments, and repairs as directed.
• Perform shipping, receiving, and monitor inventory.

Skills

Customer service experience

Interpersonal communication

Team collaboration

Attention to detail

Education

High School Diploma or GED

Job description

Could This Be For You?

Under direct supervision of a certified clinician, assist certified and/or licensed practitioners in their provision of patient care services and perform other assigned tasks. The Clinical Aide will work under the general direction of the ACM/CM or his/her designee.

Your Impact

• Provide OTS orthotics independently
• Under direct supervision, assist practitioners with patient care.
• Prepare a room and patient for treatment, make and modify molds, perform technical fabrication, and complete administrative tasks.
• Complete and maintain accurate documentation of patient care provided.
• Execute modifications, adjustments, and repairs as determined by the supervising clinician.
• Perform selected patient care procedures, including the fitting of soft good items.
• Provide alterations to the fitting of soft good items, if necessary.
• Provide patient follow-up for selected orthotic and prosthetic patients under direction of supervising certified clinician.
• Perform shipping, receiving, and monitor inventory and other clerical tasks.
• Contact vendors to order prosthetic and orthotic materials
• Ensure all patient procedures are performed in alignment with the certifying clinician

Additional Responsibilities

• Maintain a clean, safe and orderly work environment.
• Adhere to all safety regulations; compliance with Medicare and other governmental regulations; compliance with blood borne and Occupational Safety and Health Administration (OSHA) requirements.

*Direct supervision: This level of supervision requires the supervising credentialed individual to be available for consultation throughout the patient care process. The supervisor must: be physically on site or be available in real-time via audio and visual technology while the care is being provided, perform a real-time visual assessment of the care provided to the patient, review the documentation of the services rendered by the supervised individual, and countersign all entries by the caregiver in the patient’s clinical record within 15 days. The supervisor is the designated individual credentialed by a nationally recognized Orthotic, Prosthetic and Pedorthic certifying board, or is licensed, who oversees and is solely responsible for the delivery of appropriate, effective, ethical and safe orthotic, prosthetic and/or pedorthic patient care. The supervisor may oversee patient care services only in the discipline(s) they are credentialed and within the ABC defined scope of practice.

Minimum Qualifications

• High School Diploma or GED required
• 0 - 1 year of experience in a customer service or patient facing role
• Preference for allied health professionals (PTA, OTA, Athletic trainer, etc)**
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Additional Success Factors

• Willingness to verify all clinical activities with certified clinical personnel.
• Ability to follow written and verbal directions.
• Hand skills necessary to use laboratory tools safely and effectively.
• Knowledge of biomechanical principles.
• Good interpersonal, oral, and written communication skills for reporting information to patient and staff.
• Effective organizational skills and ability to prioritize and plan for the purpose of meeting deadlines.
• Ability to work effectively as a team member.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.