Clinical Assistant

The Remedy Mental Health; Burnsville (AL); On-site; USD 22,000 - 30,000; Full time

Job summary

The Remedy Mental Health is seeking a Clinical Assistant to support clinical and administrative operations in a treatment clinic offering Spravato, TMS, and related services. You will help with patient flow, room turnover, medication support under supervision, documentation, and front-desk coverage to keep the clinic running smoothly.

In this role you will assist with accurate EHR documentation, patient check-in/out, and coordination between clinical and administrative teams.

Qualifications

• High school diploma or equivalent is required.
• Current BLS/CPR certification (or ability to obtain upon hire) is preferred.
• Strong interpersonal and communication skills; ability to work in a fast-paced outpatient clinic.
• Basic computer proficiency and comfort with EHR systems.

Responsibilities

• Prepare, stock, and turn over treatment rooms following infection control and safety protocols.
• Assist patients to and from treatment areas and provide post-treatment aftercare support.
• Monitor patients during post-treatment observation and report concerns to licensed staff.
• Administer Spravato under supervision and in accordance with REMS and clinic protocols.
• Assist licensed staff during TMS treatments and ensure equipment readiness.
• Provide front desk coverage including patient check-in/out and scheduling confirmations.
• Maintain patient confidentiality and HIPAA compliance; document in the EHR.

Skills

Interpersonal skills

Communication

EHR proficiency

Adaptability

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Position Summary

The Clinical Assistant supports clinical and administrative operations within a mental health treatment clinic providing Spravato®, TMS, and related services. This role assists with patient care flow, room turnover, medication support under supervision, documentation assistance, and front-desk coverage as needed. The Clinical Assistant plays a key role in ensuring a safe, efficient, and patient-centered clinical environment.

Essential Duties and Responsibilities

Clinical Support

• Prepare, stock, and turn over treatment rooms in accordance with infection control and safety protocols
• Assist patients to and from treatment areas and provide post-treatment aftercare support as directed
• Monitor patients during post-treatment observation periods and promptly report concerns to licensed staff
• Administer Spravato® under direct supervision and in accordance with REMS and clinic protocols (where permitted by role and state regulation)
• Assist licensed staff during TMS treatments, including patient setup, room preparation, and equipment readiness
• Ensure emergency equipment, oxygen, and safety supplies are stocked and functional

Documentation & Compliance Support

• Assist with accurate and timely clinical documentation in the electronic health record (EHR)
• Ensure treatment logs, consent forms, and observation records are completed and filed appropriately
• Maintain patient confidentiality and HIPAA compliance at all times
• Follow clinic policies, procedures, and regulatory requirements

Front Desk & Administrative Support

• Provide front desk coverage as needed, including: Patient check-in and check-out and answering phones and routing calls appropriately o Scheduling and appointment confirmations
• Support patient flow coordination between clinical and administrative teams

General Responsibilities

• Maintain a clean, professional, and welcoming clinical environment
• Communicate effectively with providers, paramedics, medical assistants, and administrative staff
• Participate in training, staff meetings, and quality improvement initiatives
• Perform additional duties as assigned to support clinic operations

Qualifications Required

• High school diploma or equivalent
• Current BLS/CPR certification (or ability to obtain upon hire)
• Strong interpersonal and communication skills
• Ability to work in a fast-paced outpatient clinical environment
• Basic computer proficiency and comfort with EHR systems

Preferred

• Medical Assistant, CNA, EMT, Paramedic student, or similar clinical background
• Experience in mental health, outpatient medical clinics, or procedural care settings
• Front desk or patient scheduling experience
• Familiarity with Spravato® REMS or TMS (training provided if not previously experienced)

Physical & Work Requirements

• Ability to stand, walk, and move throughout the clinic for extended periods
• Ability to assist patients with ambulation as needed
• Ability to lift and carry up to 25 pounds
• Ability to respond calmly and effectively in urgent or emergent situation