Clinical Assistant

Lehigh Valley Hospital; Boyertown (Berks County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Onsite location

Day shift

Job summary

Lehigh Valley Health Network is seeking a front desk support team member to assist the care delivery team in a physician office setting. The role includes clerical tasks, patient check-in, and coordination with nurses and providers.

The position requires a High School Diploma or GED and 1 year of healthcare setting experience. Proficiency with EMR, Excel, and Word is expected, with opportunities to grow within LVHN.

Qualifications

• High School Diploma or GED required.
• 1 year experience in a physician office or healthcare setting preferred.
• Proficient with computers, EMR, and Microsoft Office.
• Ability to work independently and as part of a team.
• Strong time management and adaptability to change.

Responsibilities

• Perform clerical and front desk duties to support patient care delivery.
• Answer phones and direct calls to appropriate staff.
• Assist care delivery team and communicate with licensed staff as needed.
• Escort patients to exam rooms and record vital signs as trained.
• Maintain accurate records and ensure compliance with insurance and authorization requirements.

Skills

Clerical skills

Proficient computer skills

EMR experience

Communication

Education

High School Diploma/GED

Tools

EMR software

Excel

Word processing

Job description

Introduction

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Functions as a member of the practice clinical care delivery team to provide selected clinical care to patients under the direction of a LPN, RN, or provider. Performs clerical/administrative duties associated with front desk operations under the direction of the supervisor.

Job Duties

Job Duties Performs clerical and front end functions to support patient care delivery; answers telephones and directs calls appropriately.

Functions as a member of the care delivery team to assist the provider and nurse as needed and directed.

Refers clinical issues or problems beyond the scope of responsibility to the licensed nurse, Clinical Coordinator/Manager, Clinical Educator, or provider in a timely manner.

Escorts patients to exam room and completes vital signs on patients after completing the vital sign competency assessment. Vital signs are to include, but are not limited to, height, weight, head circumference, growth charts, temperature, pulse, respiration, blood pressure, vision screening, hearing screening and pain screening and any others specific to the practice.

Troubleshoots and takes corrective measures in care and handling of equipment.

Maintains current knowledge of insurance, managed care plans, and medical authorization requirements.

Ensures environment is safe for employees, patients, and visitors. Corrects and reports unsafe situations and practices.

Attends and satisfactorily completes all clinical and clerical competency training, as required.

Minimum Qualifications

High School Diploma/GED

1 year experience in a physician office practice setting or healthcare setting.

Demonstrates initiative and is able to function independently, as well as collaboratively.

Ability to accept and adapt to change.

Strong time management skills.

Proficient computer skills, including EMR, word processing and Excel.

BLS - Basic Life Support AHA - American Heart Association within 30 Days

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Equal Opportunity Employer

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Agency Statement

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift

Day Shift

Address

23 N Walnut St

Primary Location

Boyertown - 23 North Walnut Street

Position Type

Onsite

Union

Not Applicable

Work Schedule

Monday - Friday

Department

1012-20159 LVPG-L Family and Internal Medicine - Boyertown