Clinical Applications Specialist - Periop (Bilingual)

GE HealthCare; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

GE HealthCare seeks a Clinical Application Specialist (CAS) to deliver technical and clinical expertise across the Patient Care Solution portfolio. You will educate, train, and empower healthcare professionals, supporting pre-sale demonstrations and post-sale installation, training, and go-live support across the US and Canada, with national scope and a base in Quebec.

The role requires fluency in French and English, clinical education experience in anesthesia, and willingness to travel 60%

Qualifications

• Associate degree or equivalent with 3+ years of anesthesia technical/clinical experience.
• Registered Respiratory Therapist (CSRT) with Anesthesia Assistant preferred.
• Willingness to travel 60% within US and Canada.

Responsibilities

• Serve as subject matter expert in Peri-Operative care areas and support clinical end-user adoption of GE HealthCare Patient Care products including Anesthesia & Respiratory Care and Peri-Operative Monitoring solutions.
• Coordinate, schedule, and execute clinical system training, monitor and report on training outcomes; trainings may be onsite or virtual.
• Collaborate with Product Marketing, Sales, Service, and Project Management to support client success and drive adoption of new product features.

Skills

Clinical education training

Communication skills

Travel willingness

Education

Associate degree or equivalent

Job description

Job Description Summary

As the Clinical Application Specialist (CAS), you will deliver technical and clinical expertise within the Patient Care Solution portfolio by providing excellent education and training support to clinical end-users. The CAS is a clinical expert supporting the pre-sale product demonstrations (or clinical trial support), as well as post-sale installation, training and/or customer service activities to support sales objectives for their geography. Responsibilities may also include ongoing post-sale customer support including on site clinical in-servicing and go-live support.This role will support our operations across the country, ensuring consistent and high-quality service delivery. While the position involves national responsibilities, it will be primarily based in Quebec (QC).

At GE HealthCare, we're building a healthier world by delivering innovative medical technologies and digital solutions that matter. As a Clinical Application Specialist (CAS), you'll play a critical role in transforming clinical workflows and enhancing patient care by supporting the adoption and optimization of our peri-operative & digital solutions.This is your opportunity to be a trusted clinical partner-educating, training, and empowering healthcare professionals across Canada while collaborating with cross-functional teams to drive customer success.

Note: This role requires fluency in both French and English, including strong verbal and written communication skills in both languages.

Sur le terrain, vous mettrez à profit votre expertise en soins critiques, votre passion pour la formation et vos connaissances en Anesthesie & monitorage des patients afin d'aider les cliniciens à adopter la technologie avec confiance dans les moments qui comptent le plus.

À titre de spécialiste des applications cliniques, vous agirez comme partenaire clinique de confiance avant, pendant et après l'implantation. Vous évaluerez les flux de travail, élaborerez des stratégies de formation, offrirez des apprentissages axés sur les résultats et collaborerez avec les équipes des ventes, du service, des produits et de gestion de projets afin de soutenir la réussite des clients.

Exigence linguistique : Une maîtrise professionnelle du français et de l'anglais, à l'oral comme à l'écrit, est obligatoire. Vous devez être à l'aise d'animer des formations cliniques et des discussions avec les clients dans les deux langues.

Job Description

Responsibilities

• Serve as a subject matter expert in the Peri-Operative care areas
• Support clinical end user adoption to GEHC Patient Care products including : Anesthesia & Respiratory Care, Centricity High Acuity clinical information system & Peri-Operative Patient Monitoring solutions.
• Advance new product (NPI) features & techniques; partner with customers in developing training plans / strategies that support new product assimilation (ARC) (MS) and (CHAA Digital)
• Coordinate, schedule, and execute clinical system training, monitor, and report on training outcomes. Training may be conducted onsite at customer facility and / or virtually.
• Work in close collaboration with Product Marketing Team, identify customer satisfaction opportunities, issues, assist in escalations, problem determination and specialty training requests.
• Develop meaningful relationships with key opinion leaders (KOLs)
• Participate in install base upgrade programs, proactive strategic customer touchpoints.
• Drive sales process by conducting clinical product demonstrations and onsite evaluations.

Required Qualifications

• Associate degree or equivalent with 3+ years of Anesthesia technical/clinical industry experience
• Must be a Registered Respiratory Therapist (CSRT, Provincial body) with Anesthesia Assistant as a Preferred qualifications.
• Deep understanding of clinical education training and associated process implementation.
• Demonstrated experience delivering complex information and modifying messaging based on audience.
• Willingness to travel extensively 60+% within a region (including overnights and some weekends) within the US and Canada via multiple modes of transportation (car, air travel, & train, etc.).
• Willingness to submit to a check of your driving record (given that you are applying for a position that requires you to operate a GE HealthCare owned/leased, privately owned/leased or rental vehicle for company business).
• Comply to GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• It is a condition of hire that any new employee or contract worker that will provide products or services to a GE HealthCare customer facility are fully vaccinated and provide proof of vaccinations. All offers of employment are conditional upon the satisfaction of this requirement.

Desired Characteristics

The ideal candidate will live in Central Quebec * Greater Montreal Are