Clinical Applications Specialist, Invasive Cardiology - Indianapolis, IN

GE HealthCare; Indianapolis (IN); On-site; USD 85,000 - 110,000; Full time

Job summary

GE HealthCare seeks a Clinical Applications Specialist responsible for delivering clinical education and training within a defined modality or product portfolio. You will build strong relationships with customer stakeholders, deliver university-style curricula, and drive adoption of advanced product features to improve patient care and productivity.

The role requires deep clinical education expertise, 2+ years in interventional cardiology, and extensive travel (80%+), with residency in the

Qualifications

• RT(R), RN, CVT, or RCIS certification is required.
• 2+ years of technical/clinical industry experience in Interventional Invasive Cardiology.
• Experience delivering complex information and tailoring messaging to different audiences.

Responsibilities

• Develop product, clinical, and software knowledge within a modality and be recognized as a domain expert.
• Coordinate and deliver objective-based system training and education support; demonstrate full range of features.
• Serve as a subject matter expert and education consultant to internal account communities; communicate progress to GE team.

Skills

Clinical education

Interventional cardiology

Communication

Travel coordination

Education

RT(R) RN CVT RCIS certification

Tools

Mac-Lab

CardioLab

Job description

Job Description Summary

As the Clinical Applications Specialist (CAS), you will deliver clinical and product platform knowledge and expertise by providing world class education and training consultation within a specific modality or product portfolio to clinical end-users. You will be responsible for driving and executing clinical and educational processes and programs in a defined territory while developing strong relationships with customer stakeholders and internal account communities. Provide hands-on and didactic training through the implementation of university style curriculums and processes. Assist customers in improving productivity patient care quality by optimizing user technical & clinical competencies and knowledge. Drive assimilation and adoption of advanced product features into customer's clinical routines in a consultative manner. Closely collaborate with key account stakeholders to facilitate the customer experience and promote education offerings to customers and account communities. GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Develop product, clinical, and software knowledge, skills, and competence within a specific modality and become recognized as domain expert
• Coordinate, schedule and deliver objective based system / feature training and education support. Demonstrate full range of product features, capabilities and benefits
• Execute responsibilities and deliver outcomes and results as outlined in the "Priorities" of a Clinical Applications Specialist.
• Act as a subject matter expert and education consultant to internal account community, providing clinical, technical, and professional guidance and communicate progress and issues to internal GE team with respect to improving the customer experience and GEHC's account standing.
• Execute training through rigorous implementation of skill checklists and assessments and drive thorough recording of outcomes. Partner with customer to develop customized training strategies to meet their needs. Communicate results to key stakeholders
• Assist customer in advancing and adopting new product (NPI) features and advanced imaging techniques. Partner with customer in developing training plans / strategies that support assimilation of imaging techniques and outcomes that result in high Net Promoter Score (NPS)
• Drive consultative applications services discussions and recommend additional support options for site specific solutions. Propose and deliver solutions based programs that drive productivity for the customer and growth
• Drive realization of revenue thru execution of on-site or remote clinical education delivery.
• Provide ongoing post-installation training and support as needed over the lifecycle of the product as product enhancements are launched that require additional training or implementation.
• Maintain customer relationships through proactive touches and communicate all relevant product and/or customer concerns or opportunities to internal stakeholders. Suggest quality improvements of the product or overall offerings.
• Aggressively manage travel & lodging (T&L) budget through optimization of travel strategies and cost savings maximizing value of expenditures.
• Complete all position related administration requirements in a timely manner, maintain clear, concise and complete records to comply with all elements relevant to the job
• Possess strong interpersonal and people engagement skills. Place personal and business integrity at forefront of all activities.
• Work effectively in a team oriented and collaborative environment and positively contribute to an energized team culture. Work in fast paced, dynamic environment and be a self starter and self directed

Required Experience:

• RT(R), RN, CVT, or RCIS certification
• 2+ years of technical/clinical industry experience with Interventional Invasive Cardiology (Cardiac Cath Lab / Electrophysiology)
• Demonstrated experience working on GE Healthcare systems, specifically Mac-Lab and CardioLab.
• Deep understanding of clinical education training and associated process implementation.
• Demonstrated experience delivering complex information and modifying messaging based on audience.
• Willingness to travel extensively 80+% (4-5 days per week including overnights and some weekends) within the US and Canada via multiple modes of transportation.
• Must reside in the Indianapolis, IN area and be willing to travel nationally 4 to 5 days every week.

Desired Experience:

• 10+ years clinical experience, 5+ years experience with GE modality specific platform(s)
• Strong communication and clear thinking skills, ability to synthesize complex issues into simple messages.
• Ability to develop and build rapport at all levels