Clinical Applications Specialist

Dräger; Chicago (IL); On-site; USD 72,000 - 88,000; Full time

Job summary

A global leader in medical technology is seeking a Clinical Applications Specialist to provide remote clinical training and support to customers. This mid-senior level role requires over 5 years of acute care experience and a Licensed RRT, emphasizing effective product education and customer satisfaction. The position offers a base salary of $80,000 with the potential for commissions, leading to On Target Earnings of $105,000 annually.

Qualifications

• 5+ years of acute care experience, preferably NICU or critical care ventilation.
• Licensed RRT required.
• Ability to read operational and clinical instructions.

Responsibilities

• Provide product and clinical education to customers for the assigned modality.
• Conduct advanced clinical education, including CEU/CRCE accredited classes.
• Develop positive customer relationships to ensure satisfaction.

Skills

Acute care experience

Clinical education experience

Presentation skills

Proficiency in Microsoft Office Suite

Knowledge of adult learning methods

Education

AS/BS/RRT degree or equivalent

Job description

Clinical Applications Specialist – Dräger

We’re hiring a remote Clinical Applications Specialist with preference for candidates located in the covered territory (Chicago, Detroit, Columbus, OH, Indianapolis). The role involves providing clinical user training and support to customers for both pre‑sale clinical evaluations and post‑sale clinical implementations. This position is integral to our sales process and customer satisfaction focus.

Key Responsibilities

• Provide product and clinical education to customers for the assigned modality.
• Develop and deliver clinical in‑servicing for purchased devices to meet clinical needs.
• Conduct advanced clinical education, including accredited classes for CEU/CRCE credits and Train‑the‑Trainer courses.
• Coordinate with customers, project managers, service and sales teams regarding product training and clinical implementation.
• Offer clinical support, educational resources, troubleshooting, observation, and communication with customers and colleagues to ensure proper use of equipment and applications.
• Document the clinical support process.
• Develop and maintain positive customer relationships to ensure satisfaction.
• Provide product and clinical education to potential users during demonstrations and clinical evaluations.
• Consult with the Sales Team to understand demonstration/clinical evaluation goals.
• Provide clinical/product support and training throughout the demonstration/clinical evaluation period, addressing clinical features and inquiries for all hospital personnel.
• Document the clinical evaluation.
• Respond promptly and effectively to customer‑generated clinical questions.
• Promote Draeger Medical Education / Training to customers and sales team members.
• Participate in state/national trade symposiums as required and as schedule permits.
• Complete job‑related administrative tasks such as expense reports and calendar scheduling in accordance with company policies.

Education

• AS/BS/RRT degree or an equivalent combination of experience and training.

Qualifications & Related Experience

• 5+ years of acute care experience (e.g., NICU and critical care ventilation).
• Licensed RRT.
• Previous experience as a clinical educator and/or mentoring, content delivery, or presentation skills strongly preferred.
• Valid driver’s license.
• Ability to read and interpret documents such as safety rules, operation and clinical instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or organizational employees.
• Proficiency in Microsoft Office Suite.
• Knowledge of adult learning methods and/or educational program development strongly preferred.
• Familiarity with the hospital/clinical environment, equipment treatment methods, personnel roles, and organizational issues.
• Able to travel up to 80% of work‑related time, including overnight stays and occasional weekends.

Compensation

The base salary is $80,000 plus uncapped commission based on sales performance. On Target Earnings (OTE) are $105,000 annually at 100% of quota, with the potential to exceed this based on individual results.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Manufacturing