Clinical Applications Consultant - Transfusion/Blood Bank - Southeast Territory

Werfen; Athens (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with employer match

Paid vacation and sick leave

Commission plan (sales-related)

Job summary

Werfen is seeking a Field Service professional to install, validate, verify and train on Werfen analyzers across the assigned territory. You will deliver clinical support and educate customers on proper operation and utilization of Werfen products, ensuring regulatory compliance and productive go-live execution.

Ideal candidates have 2–3 years in a lab/clinical setting, strong planning skills, and fluency in English.

Qualifications

• Minimum 2-3 years’ work experience in a lab or clinical setting.
• Strong computer skills (Word, Excel and PowerPoint).
• Fluency in English required.
• Strong planning and organizational skills.

Responsibilities

• Perform installations, validations/verification and training on Werfen analyzers.
• Provide on-going clinical support and customer education.
• Consult with customers on regulatory requirements and compliance.
• Coordinate instrument go-live with internal and customer stakeholders.
• Maintain knowledge of Data Management Systems and regulatory policies.

Job description

We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.

Individuals with previous lab experience such as Medical Technologist (MT), Medical Laboratory Technician (MLT), Medical Laboratory Scientist (MLS) Etc. will be highly considered. Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders

Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance

Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products

Achieves/maintains a comprehensive knowledge of regulatory requirements

Responsible for knowledge and competency regarding Data Management Systems (including presales, and post-sales support activity)

Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. Participates in seminars, workshops and convention exhibit activities as requested by Management

Develops/ maintains an account list and calls on each according to required frequencies

Maintains aspects of Werfen Customer Databases and Property Accountability Documents

Manages and controls personal travel and expense budget

Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work

Personal T&E Budget

Internal Networking/Key Relationships

• North America Commercial Operations
• Customer Service
• Strong planning and organizational skills
• Project management skills/experience desirable
• Ability to present complex technical concepts for varying levels of customer staff, including physicians

Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor’s degree preferred

Minimum of 2-3 years’ work experience in a lab or clinical setting

Strong computer skills (Word, Excel and PowerPoint)

Language: Fluency in English Required

International Mobility

Travel Requirements:

This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.

Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact -Remote