Clinical Application Support Specialist II- NM

GE HealthCare; United States; On-site; USD 70,000 - 106,000; Full time

Job summary

GE HealthCare’s MIM Software division is seeking a Clinical Application Support Specialist (CASS) to be the first point of contact for customers, resolving software issues, delivering personalized training, and ensuring a smooth support journey.

The ideal candidate has nuclear medicine experience and 3+ years in clinical or medical settings, with CNMT certification preferred. The role supports multiple time zones in a collaborative, customer-focused team.

Qualifications

• 3+ years of clinical or medical experience
• Background as a nuclear medicine technologist or in a support capacity for nuclear medicine procedures preferred
• CNMT Certification preferred but not required

Responsibilities

• Learn specialized industry-specific software and apply this knowledge to support MIM customers
• Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support
• Facilitate training sessions for team members, along with cross-functional teams
• Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization
• Ensure customer satisfaction for every step of the customer’s support journey
• Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise
• Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
• Contribute to departmental operational improvement initiatives

Skills

Communication

Empathy

Analytical thinking

Time management

Education

CNMT Certification

Nuclear medicine technologist background

Job description

Job Description Summary

This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care.

Job Description Summary

This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care.

https://www.mimsoftware.com/

As a Clinical Application Support Specialist (CASS) you are the first point of contact for our customers and set the tone for the rest of their experience. The CASS is responsible for supporting customer needs by responding to incoming inquiries to resolve customer software issues or configuration requests and delivering personalized training.

The CASS must be organized and motivated, remain calm under pressure, and demonstrate empathy in every interaction. We are currently seeking an individual who has clinical Nuclear Medicine experience and a passion for helping others to join our world-class support team and work alongside us to provide an effortless customer experience.

• Please note - although we will consider candidates in all time zones - our preference is to find someone located in MST and PST time zones.

Job Description

What You’ll Do:

• Learn specialized industry-specific software and apply this knowledge to support MIM customers
• Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support
• Facilitate training sessions for team members, along with cross-functional teams
• Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization.
• Ensure customer satisfaction for every step of the customer’s support journey
• Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise
• Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
• Contribute to departmental operational improvement initiatives

What You’ll Need

• A background as a nuclear medicine technologist or in a support capacity for nuclear medicine procedures preferred
• 3 + years of clinical or medical experience
• CNMT Certification preferred but not required
• Strong written and verbal communication, organizational, and time management skills
• Ability to actively listen and anticipate customer needs with an empathetic mindset
• Strong analytical and critical thinking skills to provide unique solutions to complex customer issues
• Ability to work with a flexible schedule

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $70,400.00-$105,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No

Application Deadline: November 04, 2026