Clinical Application Specialist, Monitoring

Nihon Kohden Innovation Center, Inc.; United States; Vor Ort; USD 81.000 - 99.000; Vollzeit

Zusammenfassung

Nihon Kohden North America, Inc. is seeking a Clinical Application Specialist, Monitoring to support deploying patient monitoring systems at customer sites across the US and Canada.

You will train users, lead implementation teams, and provide on-site or phone support to ensure successful system adoption and ongoing service. The role requires 3+ years in Adult ICU, active nursing licensure in the US, strong EKG interpretation, and solid computer skills with Windows and MS Office.

Qualifikationen

• Bachelor’s degree in nursing and an unrestricted US nursing license.
• Minimum 3+ years in an Adult ICU with hemodynamics knowledge.
• EKG rhythm interpretation skills and strong patient communication.
• Proficient with Windows apps and Microsoft Office Suite; able to work remotely as needed.

Aufgaben

• Implement Nihon Kohden Clinical Partnership Program across US, territories, and Canada.
• Develop and deliver customized training and support plans for Nihon Kohden equipment.
• Lead implementation teams to complete projects on time and safely.
• Provide ongoing customer support in person or by telephone.
• Coordinate travel and prepare expense reports per policy.
• Maintain current product knowledge and nursing licensure.
• Communicate effectively with customers and colleagues; produce reports as required.

Kenntnisse

Nursing

EKG interpretation

Customer service

Verbal communication

Written communication

Time management

Independent work

Ausbildung

Bachelor’s degree in nursing

Nursing license (US)

Driver's license

Tools

Windows

Outlook

Word

Excel

PowerPoint

Jobbeschreibung

Clinical Application Specialist, Monitoring

The Clinical Application Specialist is responsible for providing clinical customer support by interfacing with sales and service personnel to effectively implement Nihon Kohden Patient Monitoring Systems into the customer sites.

Essential Functions and Main Duties

• Responsible for implementing the Nihon Kohden Clinical Partnership Program in the United States, its’ territories and Canada.
• Responsible for developing and delivering customized training and support plans for Nihon Kohden equipment at customer accounts.
• Responsible for leading implementation teams to complete the project on time, safely and to the customer’s satisfaction.
• Responsible for providing ongoing customer support either in person or by telephone.
• Responsible for making travel arrangements according to company policies and completing expense reports within designated timeframe.
• Responsible for updating product knowledge as product operations or features change.
• Responsible for remaining clinically knowledgeable and competent and for maintaining an active nursing licensure.
• Responsible to manage time wisely and efficiently and to accomplish assignments within established timeframes.
• Responsible for submitting required documentation within designated timeframe.
• Adhere to all company policies, procedures, and business ethics codes.
• Duties may be modified or assigned at any time based on business need.

Qualifications

Education / Certification / Experience Required

• Bachelor’s degree in nursing
• Must possess a valid unrestricted nursing license issued within the United States. A valid driver’s license and good driving record are required.
• 3+ years of experience in any Adult ICU with knowledge of hemodynamics and the ability to troubleshoot complex critical nursing issues. EKG rhythm interpretation is required.
• Excellent verbal and written communication skills. Always presents a professional image with an above average skill in customer service.
• Ability to read, analyze and interpret equipment manuals, general business periodicals or professional journals
• Ability to write reports and business correspondence
• Ability to effectively present information in one-on-one and group situations to customers and other employees of the organization , and use technology to present complex information to customers
• Working knowledge of Windows PC’s, proficient in Microsoft Outlook email applications, and efficient with Word, Excel, and PowerPoint Office programs
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; the ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to be flexible with schedule and ever-changing working environments
• Highly organized with great attention to detail
• Must be self-motivated and have the ability to be managed remotely
• Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
• Able to work effectively both independently and in a collaborative team environment

Compensation

Salary: $90,000 annually

Compensation Progression: Employees in good standing may be eligible for scheduled base salary increases of $3,000 after one year of service and an additional $3,000 after two years of service. Employees are also eligible for annual merit increase and bonus consideration based on individual and company performance.

Perks and Benefits

Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America

Working Conditions

Schedule: This is a full-time role with a schedule that flexes to meet business and customer needs. While standard business hours are generally Monday–Friday, the position requires flexibility to support travel and on-site work. This role is a great fit for someone who enjoys being in the field, working directly with customers, and building strong on-site relationships.

The role includes overnight travel Monday through Friday most weeks, with a typical schedule as follows:

• Monday: Early morning travel (approximately 6:00 a.m.) to the assigned hospital or site
• Tuesday–Thursday: Early start times (approximately 4:00–5:00 a.m.) with extended workdays, which can extend into the evenings (up to 11:00 p.m.–12:00 a.m.) depending on customer needs.
• Friday: Return travel home
• Office/Home-Based Weeks: Approximately every 8–9 weeks, the role shifts to an office- or home-based schedule focused on administrative work, calls, planning, and preparation

Holiday, overnight, or weekend work may occasionally be required. Work hours and travel schedules may vary based on business and customer needs.

Physical: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 25 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision. More specific details may be provided as needed or requested.

Travel: Approximately 80% across the U.S

Access to Customer Sites: It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including for COVID-19), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites. Typical vendor credentialing expenses will be paid/reimbursed by the Company.

Nihon Kohden America is committed to maintaining a professional and respectful workplace free from discrimination, harassment, and retaliation and welcomes all qualified candidates to apply. Employment decisions are based on qualifications, experience, and business needs, without regard to legally protected characteristics. This policy applies to all employment actions, including recruitment, hiring, promotion, compensation, training, and other workplace practices.

Nihon Kohden America complies with all applicable federal, state, and local laws regarding equal employment opportunity. Employees and applicants will not be subject to harassment or retaliation for asserting their legal rights. Questions or concerns regarding this policy may be directed to Human Resources at [e-mail].