Clinical Application Manager, Ancillary Applications- AZ/IL

Midwestern University; Glendale (AZ); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Tuition reimbursement

403(b) retirement plan

Flexible spending accounts

Job summary

Midwestern University in Glendale, Arizona seeks a Clinical Application Manager, Ancillary Applications to lead a team supporting PM/EHR workflows including Epic and VetSpire. You will manage project scope, timelines, and collaborate with clinic staff to optimize outpatient workflows.

The role requires a Bachelor’s in IT or healthcare, 7–10 years IT experience in healthcare, and 1–3 years of management experience, with strong mentoring and organizational skills.

Qualifications

• Experience leading clinical application teams in a healthcare setting.
• Strong project management skills and ability to coordinate multiple workstreams.
• Knowledge of PM/EHR workflows and integration with ancillary systems.

Responsibilities

• Provide technical leadership to Clinical Specialists and Analysts supporting PM/EHR apps.
• Manage scope, schedule, and quality of projects within Epic, VetSpire and ancillary systems.
• Hire, train, and mentor team; communicate with project director and leadership.
• Coordinate with clinic staff to develop efficient workflows and end-user support.
• Review tickets, coordinate implementation of new systems, and monitor milestones.

Skills

Leadership

Project management

Team management

Communication

Analytical thinking

Education

Bachelor's Degree in IT or Healthcare

Tools

Epic

VetSpire

Job description

Summary

The Clinical Application Manager, Ancillary Applications reports tothe Director of Clinical Applications and is responsible forproviding technical leadership and guidance to a team of ClinicalSpecialists and Analysts that support the outpatient clinicalworkflows for current PM/EHR applications, as well as oursupporting clinical application workflows throughout MidwesternUniversity clinics. This position supervises this team, managesproject requests and timelines, and partners with clinic staff indeveloping efficient workflows within the PM/EHR applications(Epic, VetSpire) and other ancillary systems.

Essential Responsibilities

Management Responsibilities

• Manage, hire, train, and provide technical leadership andperformance management to the Clinic and AHI current PM/EHR team,ensuring team adheres to university and departmental policies andprocedures.
• Maintain the scope, schedule, and quality of assigned projectsfor specified application area or team.
• Organize and prioritize new project requests to identify orderof completion.
• Establish clear expectations for team members, includingdelegating tasks at each phase of the specified project, ensuringthe team meets stated deadlines, and assisting the team withresolving any obstacles they may encounter.
• Work closely with the project director and other projectmanagers to coordinate activities.
• Keep the business community actively engaged in theproject.
• Advise and coach team members by providing guidance on projectissues, key success factors of the project, and lessonslearned.
• Share with team members the positive effects of innovation andsystem capabilities.
• Reinforce the importance of the project in partnership withexecutives, and project director; provide consistent communicationto the project team.

Core Responsibilities

• Actively participate in problem-solving and troubleshootingissues, implementing, and documenting solutions for team to follow.Deliver high-quality support and service to end-users.
• Guide workflow design, build and test the system, and analyzeother technical issues associated with the ancillary systemsconnected with the Epic system, as well as MWU legacy systems.
• Maintain and manage the AHI and ancillary system workflowsincluding documenting policies, procedures, and methodologiesimplemented in support of changes or enhancements.
• Review and resolve support tickets submitted by the MWUcommunity.
• Assist with troubleshooting and maintaining the serverinfrastructure that is needed to support MWU applications.
• Hold meetings with team members and clinic leadership to reviewthe status of deliverables, shared issues, end-user concerns,budget, and upcoming milestones.
• In consultation with the Director of Clinical Applications,plan, coordinate, and support the implementation of new systems,system modifications or the discontinuation of existing systems andrelated equipment.
• Review the status of projects and issues, on an ongoing basiswith leadership.
• Own integrated efforts that span multiple applications such asBCA, Cutover, ETC.
• Collaborate with various vendors and MWU leadership, and endusers to ensure the system meets MWU clinics business needsregarding the project deliverables and timeline.
• Other duties as assigned.

Supervisory Responsibilities

This job has supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able toperform each essential duty satisfactorily. The requirements listedbelow are representative of the knowledge, skill, and/or abilityrequired. Must be able to work in a constant state of alertness andsafe manner and have regular, predictable, in-person attendance.Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.

• Effective leadership skills and ability to motivate and inspirea team to deliver exceptional service
• Technical skills-strives to continuously build knowledge,skills, accuracy, and thoroughness
• Teamwork - contributes to building a positive team spirit
• Must possess excellent oral/written communication skills andthe ability to prioritize and complete tasks
• The individual must be able to generate creative solutions anddevelop innovative approaches
• Must possess excellent project management and organizationalskills

Other Qualifications

• Adaptability/flexibility – Demonstrated ability to be flexiblewith respect to changing end-user business needs.
• Critical thinking – Ability and willingness to see things in anopen-minded way and examine an idea or concept from as many anglesas possible.
• Dependability – Ability and willingness to take ownership ofwork activities and ensure that they are completed in an accurate,efficient, and timely manner.
• Initiative – Ability and willingness to recognize assignmentsor tasks that need to be completed, to seek out additionalassignments or tasks, and to help others.
• Listening – Active listening skills, listening attentively toensure that the intended message has been accurately received,holding responses until the person has finished making their point,and repeating information to ensure accuracy
• Problem Solving – Ability to proactively seek out solutions bylogically examining, and interpreting information from varioussources to determine a problem’s cause and develop a courseofaction to resolve the problem and prevent future occurrences.

Education and/or Experience

Bachelor’s Degree required, preferably in IT or Healthcare relatedfield. 7-10 years of IT experience, in a healthcare organization.Must have 1-3 years of management experience, with 3-5 years ofmanagement experience preferred. Prior experience leading a teamwhose responsibilities were related to clinical applicationimplementation, application support and optimization preferred. Theideal candidate will have strong mentoring and decision-makingskills and be detailed oriented. Integration of applicationexperience is highly recommended.

Computer Skills

Computer proficiency in MS Office (Word, Excel, Outlook) required.EHR/PM Application experience required. Must have the ability andwillingness to learn new software and systems as necessary.

Physical Demands

The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. Reasonable accommodations may bemade to enable individuals with disabilities to perform theessential functions. While performing the duties of this job, the employee isoccasionally required to reach with hands and arms, stoop, kneel,crouch or crawl and push or pull equipment. The employee isfrequently required to stand, walk, sit, use hands to finger,handle or feel, talk, and hear. The employee must occasionally liftand/or move up to ten pounds. Specific vision abilities required bythis job include basic close vision.

Work Environment

The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job. Reasonable accommodations may bemade to enable individuals with disabilities to perform theessential functions. The noise level in the work environment isusually moderate with occasional work near moving mechanical partsand occasional risk working near radiation.

Midwestern University is a private, not-for-profit organizationthat provides graduate and post-graduate education in the healthsciences. The University has two campuses, one in Downers Grove,Illinois and the other in Glendale, Arizona. More than 6,000full-time students are enrolled in graduate programs in osteopathicmedicine, dentistry, pharmacy, physician assistant studies,physical therapy, occupational therapy, nurse anesthesia,cardiovascular perfusion, podiatry, optometry, clinical psychology,speech language pathology, biomedical sciences and veterinarymedicine. Over 500 full-time faculty members and 400 staff membersare dedicated to the education and development of our students inan environment that encourages learning, respect for all members ofthe health care team, service, interdisciplinary scholarlyactivity, and personal growth.

We offer a comprehensive benefits package that includes medical,dental, and vision insurance plans as well as life insurance,short/long term disability and pet insurance. We offer flexiblespending accounts including healthcare reimbursement andchild/dependent care account. We offer a work life balance withcompetitive time off package including paid holiday's, sick/flexdays, personal days and vacation days. We offer a 403(b) retirementplan, tuition reimbursement, child care subsidy reimbursementprogram, identity theft protection and an employee assistanceprogram. Wellness is important to us and we offer a wellnessfacility on-site with a fully equipped fitness facility.

Midwestern University is an Equal Opportunity/Affirmative Actionemployer that does not discriminate against an employee orapplicant based upon race; color; religion; creed; national originor ancestry; ethnicity; sex (including pregnancy); gender(including gender expressions, gender identity; and sexualorientation); marital status; age; disability; citizenship; past,current, or prospective service in the uniformed services; geneticinformation; or any other protected class, in accord with all federal, state and local laws and regulations. MidwesternUniversity complies with the Smoke-Free Arizona Act (A.R.S.36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/).Midwestern University complies with the Illinois Equal Pay Act of2003 and Arizona Equal Pay Acts.

Equal Opportunity Employer/Protected Veterans/Individuals withDisabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.