Clinical Application Developer

Operation PAR, Inc.; Largo (FL); In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Operation PAR, Inc. seeks a Clinical Application Developer to provide technical and functional support for Netsmart Avatar EHR and related clinical applications.

The role blends help-desk activities with entry-level development, configuration, reporting, and testing to maintain DEV/UAT/PROD environments. You will assist with forms, reports, data validation, and workflow configurations while gaining hands-on experience in C#/.NET, Avatar ScriptLink web services, and integration technologies under

Competenze

• Associate degree in IT or related field.
• 1–2 years of technical IT support experience.
• Ability to design, develop, test web services and integrations.
• Ability to create and modify SQL tables and queries.
• Knowledge of Avatar ScriptLink or similar frameworks.

Mansioni

• Provide Avatar EHR support via ticketing system.
• Assist with development and configuration of Avatar forms and reports.
• Perform user provisioning and access troubleshooting.
• Develop and maintain reports (Crystal Reports/ActiveReports).
• Test and validate configuration changes across DEV/UAT/PROD.

Conoscenze

Troubleshooting

C#/.NET

SQL

Avatar ScriptLink

Web services

Reporting

EHR systems

Formazione

Associate degree in IT/CS/IS

Strumenti

Crystal Reports

ActiveReports.NET

Avatar tooling

Descrizione del lavoro

GENERAL DESCRIPTION: The Clinical Application Developer is responsible for providing technical and functional support for the Netsmart Avatar Electronic Health Record (EHR) system and associated clinical applications across Operation PAR, and other designated organizations.This position combines application Help Desk responsibilities with entry-level software development, application configuration, reporting, testing, technical troubleshooting, and support for maintaining multiple application environments.The individual serves as a primary point of contact for application-related incidents, service requests, user access administration, and workflow issues while progressively assuming responsibility for application development and system enhancements under the technical guidance of the Lead Avatar Applications Developer.The position assists with the maintenance, testing, and validation of Development (DEV), User Acceptance Testing (UAT), and Production (PROD) environments across supported organizations, following established change management and deployment procedures.The position supports the stability, functionality, security, and continuous improvement of the organization's clinical information systems.ESSENTIAL JOB FUNCTIONS:Receive, document, troubleshoot, and resolve Avatar application support requests through the designated ticketing system.Provide technical assistance to clinical, administrative, and operational users across supported agencies.Troubleshoot application errors, user access problems, workflow issues, and data-related incidents.Perform authorized user provisioning, role modifications, account maintenance, and access troubleshooting.Process approved record corrections, data moves, merges, and final-to-draft requests in accordance with established procedures.Escalate complex technical issues to the Lead Avatar Applications Developer or Netsmart as appropriate.Maintain accurate ticket documentation, resolution details, and supporting evidence.Participate in scheduled after-hours emergency support and escalation coverage.Assist in developing, modifying, and maintaining Avatar forms, tables, application configurations, and clinical workflows.Perform basic SQL queries for troubleshooting, data validation, and approved reporting activities.Support the development and maintenance of application reports, including Crystal Reports and ActiveReports.NET, as applicable.Assist with testing application enhancements, configuration changes, and system upgrades.Develop and maintain lower-complexity application components under lead technical supervision.Gain practical experience with C#/.NET, Avatar ScriptLink web services, and application integration technologies through assigned development activities and technical mentoring.Support controlled deployment of approved changes across development, testing, and production environments.Investigate recurring support issues and recommend configuration or development improvements.Participate in technical knowledge transfer and development training.Assist with the maintenance, configuration, and operational support of Netsmart Avatar DEV, UAT, and PROD environments across Operation PAR, and other designated organizations.Perform assigned environment maintenance activities under the direction of the Lead Avatar Applications Developer.Assist with configuration reviews and validation of forms, tables, reports, workflows, and application settings across environments.Identify and document configuration discrepancies, application errors, and functional differences between DEV, UAT, and PROD environments.Support controlled migration and deployment of approved application changes, including forms, reports, configurations, and system enhancements.Execute documented testing and validation procedures to confirm application functionality before and after deployments.Assist with maintaining environment-specific configuration records, application inventories, change logs, deployment documentation, and testing evidence.Participate in UAT activities, including test execution, defect documentation, and verification of corrective actions.Monitor and report environment-related incidents, application defects, and deployment issues to the Lead Avatar Applications Developer.Follow established environment separation, security, change control, and production deployment procedures.Develop practical knowledge of environment management, release coordination, and application deployment processes through supervised technical assignments.Execute documented test cases for new and modified application functionality.Validate forms, reports, workflow changes, and application configurations.Document testing outcomes, defects, and corrective actions.Assist with user acceptance testing and production readiness verification.Follow established change management and release procedures.Develop and maintain standard operating procedures, troubleshooting guides, and application support documentation.Document configuration changes, technical solutions, and recurring issues.Contribute to the shared knowledge base and application inventory.Maintain current documentation for assigned development tasks, environment changes, and deployments.Participate in daily team meetings, sprint planning, backlog reviews, and assigned project activities.Maintain current task status and communicate progress, dependencies, and impediments.Collaborate with clinical operations, Business Analytics, IT, and external vendors.Support application improvement initiatives and cross-training activities.Perform other related duties as assigned.(These essential job functions are not a complete statement of all duties performed. Other related duties may be assigned.)EDUCATION AND EXPERIENCE:Minimum Qualifications:Associate degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent technical training and experience.One to two years of technical support, application support, or related IT experience.Demonstrated ability to troubleshoot software applications and document technical issues.Strong communication, problem-solving, and customer service skills.Ability to design, develop, test, and maintain web services and application integrations using C#/.NET, SQL, and related technologies, including Avatar ScriptLink or comparable frameworks.Ability to create and modify SQL database tables, develop SQL queries, and work with relational database structures to support application functionality, data retrieval, and reporting.Preferred Qualifications:Experience supporting Netsmart Avatar or another EHR/EMR platform.Experience with application configuration, software development, or report development.Familiarity with Crystal Reports, ActiveReports.NET, or comparable reporting tools.Exposure to enterprise application development, testing, and production environments.Familiarity with application deployments, configuration management, and release procedures.Exposure to healthcare workflows, clinical information systems, or behavioral health operations.Familiarity with application testing, change management, and ticketing systems.Understanding of HL7, FHIR, XML, or healthcare interfaces is beneficial but not required.LICENSES, CERTIFICATIONS OR REGISTRATIONS:Formal training or certification in Netsmart Avatar application development, configuration, or deployment preferred.Relevant software development, database, reporting, or IT service management certifications preferred.Valid Florida driver’s license if local travel is required.KNOWLEDGE, SKILLS AND ABILITIES:Ability to troubleshoot user-reported application problems systematically.Ability to design, develop, test, and maintain web services and application integrations using C#/.NET, SQL, and related technologies, including Avatar ScriptLink or comparable frameworks.Ability to create and modify SQL database tables, develop SQL queries, and work with relational database structures to support application functionality, data retrieval, and reporting.Ability to design, create, modify, and maintain electronic clinical forms, including field configurations, validation rules, and workflow logic within Netsmart Avatar or comparable EHR systems.Intermediate understanding of application development, testing, and production environments.Ability to identify, document, and communicate configuration differences between application environments.Intermediate knowledge of C#/.NET, web services, or application scripting.Ability to follow established deployment, testing, and change management procedures.Ability to learn proprietary EHR development and configuration tools.Ability to interpret business requirements and translate them into technical tasks.Ability to document, test, and validate application changes.Ability to manage multiple support requests and assigned development activities.Commitment to confidentiality, data security, and applicable healthcare privacy requirements.Willingness to develop advanced technical skills under lead developer mentorshipThese job functions are not intended to be a complete statement of all duties performed. Other related duties may be assigned as required.ESSENTIAL PHYSICAL SKILLS:Ability to work at a computer for extended periods, operate standard office technology, and participate in onsite application support and training.Ability to move and handle ordinary office equipment as necessary, with reasonable accommodation.ENVIRONMENTAL CONDITIONS:Office and healthcare program environments; occasional onsite meetings, application rollout support, or user training.SPECIAL REQUIREMENTS:Must meet applicable background screening and drug screening requirements established by Operation PAR.Ability to travel locally for project meetings, implementation activities, and site visits as needed. Reasonable accommodation will be made for otherwise qualified individuals with a disability. Operation PAR is an Equal Opportunity Employer, DFWP.