Clinical and Operational Performance Manager

University of Arkansas; Little Rock (AR); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Clinical and Operational Performance Manager to oversee analytics and performance improvement initiatives. This role is pivotal in enhancing patient care and operational efficiency within a collaborative healthcare environment. The ideal candidate will possess strong leadership and communication skills, enabling them to effectively engage with diverse stakeholders. With a focus on evidence-based practices, this position offers the opportunity to make a significant impact on healthcare delivery and departmental culture. Join a dynamic team dedicated to improving the lives of Arkansans through innovative solutions and quality service.

Benefits

Medical, Dental and Vision plans

Holiday, Vacation and Sick Leave

Education discount for staff and dependents

Retirement matching up to 10%

Basic Life Insurance

Career Training and Educational Opportunities

Merchant Discounts

Concierge prescription delivery

Qualifications

• Bachelor's degree plus 3 years of administrative experience required.
• Strong skills in statistical analysis and performance improvement.
• Advanced communication and leadership abilities essential.

Responsibilities

• Manage clinical and operational analytics within the Perioperative Care Services Division.
• Develop and implement performance metrics in collaboration with leadership.
• Conduct quality improvement audits and create action plans for program outcomes.

Skills

Organizational Skills

Time Management

Communication Skills

Leadership Skills

Interpersonal Skills

Statistical Analysis

Technical Writing

Presentation Skills

Education

Bachelor's Degree

Tools

MS Office

SPSS

MiniTab

PowerBI

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System two-year institutions will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.

Closing Date:

05/14/2025Type of Position:Professional Staff - Project/Program AdministrationJob Type:Regular

Work Shift:

Day Shift (United States of America)

Sponsorship Available:

NoInstitution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theApply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail].

Department:ICE | PERIOP QUALITY & ADMINISTRATION

Department's Website:

Summary of Job Duties:Within the Perioperative Care Services Division, the Clinical and Operational Performance Manager (COPM) provides management and oversight of all clinical and operational analytics and development and execution of necessary performance improvement deliverables. The COPM has extensive education, experience, and expertise in research, performance improvement, statistical analysis, actionable report writing, and management of complex projects in diverse clinical and operational realms. This leader has an advanced acumen for utilizing data in problem identification and resolution. The COPM has strategic intellect, is an expert in change theory, and can harness quantitative and qualitative evidence to bring about awareness and action of all levels of stakeholders. Expert and adaptive communication techniques are a necessity, as well as the ability to effectively translate information to team members, inclusive of all levels of education, background, and disciplines. This leader is uniquely positioned to positively affect clinical, operational, and cultural change in Perioperative Care Services by creating, capturing, and capitalizing on evidence and providing hands-on translation in the clinical setting of that evidence into practice. The contribution of the COPM to outcomes in patient care and experience, efficiency, financial viability,y and departmental culture is profound. The COPM must demonstrate a strong sense of commitment to quality service to our customers (internal and external) and must support the mission, vision, values, and strategic initiatives of UAMS Medical Center.Qualifications:

Minimum Qualifications:

• Bachelor's degree plus 3 years of administrative experience

• Superior organizational and time management skills

• Advanced communication, leadership, and interpersonal skills; ability to present to large audiences effectively

• Demonstrated ability to align and motivate key process stakeholders, including nurses, physicians, and other clinical/administrative staff

• Strong skills in MS Office, database software, and analytics software such as SPSS, MiniTab, and PowerBI

• Upon request, must be able to provide samples demonstrating proficiency in areas indicated above, as well as technical writing and presentations

Preferred Qualifications:

• RN License

• 5 years of clinical experience in an acute care facility, including at least 2 years of formal leadership experience

• Relevant national certification CNOR

• Optime (EPIC) certification within 18 months of hire

Additional Information:

Responsibilities:

• Assists in the implementation of evidence-based standards of care through staff education.

• Provides ongoing status reports and other quality improvement standards;

• Collaborates with the leadership team and IT to develop and implement performance metrics.

• Develops and/or supports plans and projects to facilitate the achievement of quality improvement initiatives.

• Creates action plans to improve program outcomes and compliance; and conducts Quality Improvement audits and reports results.

• Participates in educational activities that promote physician and staff understanding and utilization and other quality improvement concepts.

• Uses payer-related portals and reports to identify trends, outliers, and track progress.

• Conducts meetings with Payer Representatives.

• Manages and maintains Performance Manuals.

• Other duties as assigned

Salary Information:

commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name, email, business title), Resume

Optional Documents:

License or Certificate (see special instructions for submission instructions), Proof of Veteran StatusSpecial Instructions to Applicants:

Recruitment Contact Information:

Please contact [e-mail] any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:Annual TB Screening, Criminal Background Check, Sex Offender Registry, Substance Abuse Testing

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:HearingFrequent Physical Activity:Standing, Talking, WalkingOccasional Physical Activity:Lifting, Pulling, PushingBenefits Eligible:Yes