Clinical Advocate (Plymouth, MN)

Philips International; Iowa (LA); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Generous PTO

401k matching

HSA with company contribution

Stock purchase plan

Education reimbursement

Job summary

Philips in Plymouth, MN is hiring a Clinical Advocate to act as the primary liaison between Operations, healthcare teams and field sales, ensuring seamless communication, top-tier customer support and timely order processing.

You will review medical records to assess medical necessity, support reimbursement eligibility, and verify payer requirements while staying compliant with HIPAA, ACHC and company SOPs.

Qualifications

• Read, interpret and review medical records.
• Strong attention to detail and problem-solving skills.
• Superior customer service and organizational skills.

Responsibilities

• Review medical records to assess medical necessity and support reimbursement eligibility.
• Coordinate between Operations, Healthcare Teams and Sales to resolve order-related questions.
• Obtain required documentation and support end-to-end order processing with timely updates.

Skills

Read medical records

Attention to detail

Customer service

Organize workload

Independent & teamwork

MS Office (Outlook/Word/Excel)

Keyboard proficiency

Education

High School Diploma or equivalent

Vocational Education / Bachelor's Degree in Business Administration, Sales or Marketing

Tools

Microsoft Office

Job description

Clinical Advocate (Plymouth, MN)

The Clinical Advocate in the RespirTech business serves as a key liaison between internal operations, healthcare teams, and field sales, ensuring seamless coordination, exceptional customer support, and efficient order processing. This role combines operational expertise with clinical documentation review responsibilities to support reimbursement, verify medical necessity, and ensure compliance with payer requirements and regulatory standards.

Your role: Serve as the primary liaison between Operations, Healthcare Teams, and Sales, ensuring seamless communication, exceptional customer support, and timely resolution of order-related questions and issues. Support end-to-end order processing by obtaining required documentation, providing order status updates, and delivering pipeline reporting and analytics to the field sales team. Review medical records and clinical documentation to assess medical necessity and support reimbursement eligibility in accordance with payer requirements. Partner with healthcare providers and internal teams to secure accurate documentation needed for order fulfillment, coverage determination, and payment source procurement. Maintain compliance with all applicable policies, regulations, and quality standards, including HIPAA, ACHC, contractual obligations, and standard operating procedures.

You’ve acquired 2+ years of experience in Sales Operations, Administrative Support or equivalent, preferably in healthcare, health insurance, and/or durable medical equipment, with Vocational Education OR no prior experience with Bachelor's Degree. Your skills include: Ability to read, interpret and review medical records. Strong attention to detail, as well as strong analytical and problem-solving skills. Demonstrated superior customer service skills. Ability to organize and prioritize workload. Comfortable working across multiple applications and screens simultaneously to support efficient decision-making and productivity. Ability to work independently and as part of a team. Strong knowledge of Microsoft Office products - Outlook, Word and Excel. Keyboard proficiency required.

You have a High School Diploma, Vocational Education/ Bachelor's Degree in Business Administration, Sales, Marketing or an equivalent 6+ years of above related experience. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture.

Philips Transparency Details

The pay range for this position in Plymouth, MN is $26.00-$40.00 per hour. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.

• generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• stock purchase plan
• education reimbursement
• much more

Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Plymouth, MN.

#LI-PH1 #RespirTech

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people’s lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That’s why we’re taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other’s views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.