Clinical Account Specialist - Fresno, CA

Organon; Modesto (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Organon in Modesto, CA is seeking a Women’s Health Clinical Account Specialist to support customers with clinical information and education, and to assist in clinical training programs. The role focuses on addressing provider needs and improving patient outcomes.

You will partner with customers, deliver product knowledge, and manage account plans while navigating managed care and reimbursement aspects. Travel to accounts will be required as needed.

Qualifications

• BA/BS degree with at least two years of sales experience or 6+ years of equivalent experience.
• Excellent interpersonal and communication skills.
• Willing and able to travel; valid driver's license.
• Willingness to complete credentialing requirements to ensure in-person access with accounts.

Responsibilities

• Engage with Health Care Providers to align needs with product labeling.
• Serve as product expert and convey clinical information clearly.
• Understand local managed care and reimbursement environments.
• Build and maintain strong customer partnerships.
• Provide updates on customer needs to drive patient outcomes.
• Develop short- and long-term account plans with the account team.
• Conduct routine product in-services to ensure proper education.
• Monitor business performance and market trends using company tools.
• Develop territory business plans in line with company policy.
• Complete administrative requirements accurately and on time.

Skills

Interpersonal skills

Communication skills

Metrics analysis

Time management

Team collaboration

Willing to travel

Credentialing readiness

Education

BA/BS degree

2+ years sales OR 6+ years equivalent experience

Job description

The Position

The Women’s Health Clinical Account Specialist (WHCAS) supports customers by providing clinical information on our Company's products, as well as education, and supporting clinical training programs. They do this to support customer needs, to help the provider or system meet the goals of their patients. The Clinical Account Specialist is a key member of our customer-facing team and is responsible for partnering with customers to address identified needs, educating stakeholders, and driving results that are consistent with the Company's mission and goals.

Job Description

Responsibilities

• Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and Company products in accordance with product labeling and professional society recommendations.
• Serving as a product expert and conveying technical and clinical information in an accurate and clear manner to encourage proper product utilization while meeting the needs of customers.
• Understanding of the local managed care and reimbursement environment relevant to various customer segments and communicating proficiently regarding such matters.
• Building and maintaining strong customer partnerships.
• Providing our Company management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.
• Effectively managing complex account interdependencies to develop both short and long-term account plans in collaboration with the extended account team.
• Conducting routine product in-services with accounts to ensure proper education and utilization of product in accordance with labeling.
• Regularly monitoring and assessing business performance against objectives, including competitive activity and identification of market trends using company-provided tools.
• Developing and executing a territory and account level business plan in accordance with Company policies, standards, and ethics.
• Conducting routine account business reviews with key customers to support the needs of customers.
• Maintaining ongoing product and ecosystem knowledge and certification on the Company portfolio for which they are responsible.
• Completing administrative requirements on time and accurately.
• Embracing Organon’s culture: Be real, We all belong, Bring your fire, Own it, Rise together and Keep moving.

Specifically

• Within select customer accounts, acts as the primary point of contact for the customer, meets with key customers/personnel to maintain an understanding of their current practice structure, business model, and key influencers (ex: Managed Care Organization/payers, Management Service Organizations (MSOs), employers, state policy, advocacy groups, coalitions), and their patients’ needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified customer and organizational needs.
• Understanding and appropriate support of complex procurement environment that includes multiple channels: Buy and Bill, Assignment of Benefits (AOB) and 340B. Knowledge of Managed Care, State Medicaid, Managed Medicaid, Kaiser, Management Service Organizations, Group Purchasing Organizations, Independent Physician Associations, and procurement pathway in Public Segments. Also requires awareness of complexities of the Affordable Care Act (ACA), Family Planning waivers and grants, Federal and National policies, as well as religious exemptions.
• For select customer accounts, coordinate with our Company’s extended customer team to outline customer strategy for interactions/relationships aimed at improved customer and patient support.

Required Education, Experience & Skills

• BA/BS degree with at least two years of sales experience OR 6+ years of the following equivalent experience.
• Equivalent experience can be: professional sales experience, work experience in the healthcare/scientific field (including pharmaceutical, biotech, or medical devices) that is not sales related, professional marketing experience, or military experience. Demonstrated excellence in current or previous professional roles.
• Excellent interpersonal and communication skills.
• Ability to analyze metrics to assess progress against objectives.
• Ability to work both independently and within a team environment.
• Flexibility, willingness, and desire to work in a dynamic, fast-paced environment.
• Strong organizational and time management skills.
• Valid driver's license.
• Willing and able to travel, as needed (varying % depending on territory).
• Willingness to complete credentialing requirements to ensure in-person access with accounts.

Preferred Education, Experience & Skills

• BA/BS degree with at least six years of sales experience OR 10+ years of the following