Clinical Account Representative, CardioMEMS - New Jersey

Abbott (abbottcareers2 board); New Brunswick (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

Abbott is seeking a Clinical Account Representative for CardioMEMS in New Jersey. You will drive utilization, support key accounts, and deliver education and technical support at the intersection of clinical expertise and commercial execution.

Responsibilities include account onboarding, workflow optimization, and quarterly business reviews with Territory Managers to expand patient access and program health. Travel across assigned accounts is required.

Qualifications

• Bachelor's degree required.
• 2–4 years in medical device or healthcare sales.
• Demonstrates consultative selling and uncovering needs.
• Track record of ≥100% to goal in most recent year.
• Account-facing experience with clinicians/administrators.
• CRM proficiency (Salesforce preferred).
• Comfort delivering clinical/technical presentations to 10–50 stakeholders.

Responsibilities

• Serve as primary contact for high-volume, established accounts, enabling onboarding and patient monitoring workflows.
• Achieve sales and utilization targets within defined accounts.
• Develop quarterly business plans with activity goals and growth drivers.
• Maintain CRM documentation for key accounts and opportunities.
• Provide technical/clinical support and training to staff.
• Collaborate with Territory Managers, Marketing, and leadership.

Skills

Consultative selling

CRM (Salesforce)

Excel/Analytics

PowerPoint

Strong presentation

Education

Bachelor's degree (Business, Life Sciences, Engineering)

Tools

Salesforce

Excel

PowerPoint

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Heart Failure

In Abbott's Heart Failure (HF) business, we're developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.

The Clinical Account Representative (CAR) supports the growth of CardioMEMS by driving utilization, supporting key accounts, and delivering education and technical support. This is a sales-forward role focused on account development, workflow optimization, and expanding access to the therapy. The CAR operates at the intersection of clinical expertise, relationship management, and commercial execution, ensuring that CardioMEMS is successfully integrated into heart failure care pathways and delivers measurable patient and economic value.

WHAT YOU'LL DO

1. Sales & Customer Engagement

   Serve as the primary point of contact for high‑volume, established accounts, ensuring seamless onboarding and patient monitoring workflows.

   Achieve assigned sales and utilization targets within defined accounts.

   Execute actionable quarterly business plans with clear activity goals and growth drivers.

   Conduct routine account check‑ins to review program performance, identify barriers, and uncover new opportunities.

   Deliver product demonstrations and participate in educational meetings to drive adoption and expand utilization.

   Provide competitive insights, including customer feedback and market intelligence.

   Provide coverage for Territory Managers during PTO, meetings, and peak demand periods.

2. Account Management

   Maintain CRM documentation for key accounts, including activity notes, opportunities, and follow‑ups.

   Build and sustain strong relationships with physicians, APPs, HF clinics, and administrators.

   Conduct quarterly account reviews in collaboration with Territory Manager to support program health, patient volume trends, and operational needs.

   Support the execution of workflow optimizations to improve patient identification, onboarding, and monitoring processes.

3. Technical & Clinical Support

   Provide technical troubleshooting for remote monitoring issues and workflow challenges, escalating as needed.

   Offer procedural case support occasionally for broader territory, focusing on priority accounts.

   Support training and education for new clinical staff, HF clinics, and administrators.

   Participate in product in‑services and support clinical data collection as needed.

   Continue developing strong product, HF, and CardioMEMS competency.

4. Compliance & Collaboration

   Adhere to all FDA, regulatory, and company quality requirements.

   Maintain accurate documentation of sales activities, account plans, expenses, and clinical interactions.

   Collaborate effectively with Territory Managers, Marketing, Professional Education, Clinical Specialists, and sales leadership.

   Maintain professional, compliant, and positive communication with all hospital and internal stakeholders.

EDUCATION AND EXPERIENCE YOU'LL BRING

Required

• Bachelor's degree (Business, Life Sciences, Engineering, or related).
• Experience: 2-4 years in medical device or healthcare (inside or field).
• Demonstrates consultative selling skills, including uncovering needs, asking strategic questions, and positioning solutions that drive utilization growth.
• Track record of ≥100% to goal in the most recent performance year.
• Account-facing experience with clinicians and administrators (e.g., HF clinics, service line leaders).
• Proficiency with CRM (Salesforce preferred), Excel/analytics , and PowerPoint.
• Comfortable delivering clinical/technical presentations to audiences of 10-50 stakeholders.

Preferred

• Knowledge of reimbursement landscape and payment pathways (highly preferred).
• Experience at top