Clinical Account Representative, CardioMEMS

Abbott; Milwaukee (WI); Presencial; USD 75.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development

Health insurance

Retirement plan

Tuition reimbursement

FreeU education

Descripción de la vacante

Abbott in Milwaukee is seeking a Clinical Account Representative for CardioMEMS. You will drive utilization, support key accounts, and deliver clinical education and technical support to HF clinics and administrators.

The role combines clinical expertise with relationship management and commercial execution to expand access to CardioMEMS therapy and deliver measurable patient and economic value. Strong presentation and CRM skills are essential.

Formación

• Bachelor’s degree or higher required.
• 2–4 years in medical device or healthcare (inside or field).
• Demonstrates consultative selling skills and ability to drive utilization growth.
• Track record of meeting or exceeding goals in the most recent year.
• Account‑facing experience with clinicians and administrators.

Responsabilidades

• Serve as primary contact for high‑volume accounts; onboarding and patient monitoring workflows.
• Achieve sales and utilization targets within defined accounts and execute quarterly business plans.
• Provide CRM documentation updates and maintain strong relationships with HF clinics and administrators.
• Offer technical/clinical support and training; deliver product in-services and education.

Conocimientos

Consultative selling

Performance to goal

CRM expertise

Excel/Analytics

PowerPoint

Account management

Clinical presentations

Educación

Bachelor’s degree

Herramientas

Salesforce

Excel

PowerPoint

Descripción del empleo

Clinical Account Representative, CardioMEMS -- -- Milwaukee

Location: United States - Wisconsin - Milwaukee

Category: Customer & Technical Support

Employment Type: Full time

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Job Title

Clinical Account Representative, CardioMEMS - Milwaukee

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Heart Failure

In Abbott’s Heart Failure (HF) business, we’re developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives.

The Clinical Account Representative (CAR) supports the growth of CardioMEMS by driving utilization, supporting key accounts, and delivering education and technical support. This is a sales-forward role focused on account development, workflow optimization, and expanding access to the therapy. The CAR operates at the intersection of clinical expertise, relationship management, and commercial execution, ensuring that CardioMEMS is successfully integrated into heart failure care pathways and delivers measurable patient and economic value.

WHAT YOU’LL DO

1. Sales & Customer Engagement

• Serve as the primary point of contact for high‑volume, established accounts, ensuring seamless onboarding and patient monitoring workflows.
• Achieve assigned sales and utilization targets within defined accounts.
• Execute actionable quarterly business plans with clear activity goals and growth drivers.
• Conduct routine account check‑ins to review program performance, identify barriers, and uncover new opportunities.
• Deliver product demonstrations and participate in educational meetings to drive adoption and expand utilization.
• Provide competitive insights, including customer feedback and market intelligence.
• Provide coverage for Territory Managers during PTO, meetings, and peak demand periods.

2. Account Management

• Maintain CRM documentation for key accounts, including activity notes, opportunities, and follow‑ups.
• Build and sustain strong relationships with physicians, APPs, HF clinics, and administrators.
• Conduct quarterly account reviews in collaboration with Territory Manager to support program health, patient volume trends, and operational needs.
• Support the execution of workflow optimizations to improve patient identification, onboarding, and monitoring processes.

3. Technical & Clinical Support

• Provide technical troubleshooting for remote monitoring issues and workflow challenges, escalating as needed.
• Offer procedural case support occasionally for broader territory, focusing on priority accounts.
• Support training and education for new clinical staff, HF clinics, and administrators.
• Participate in product in‑services and support clinical data collection as needed.
• Continue developing strong product, HF, and CardioMEMS competency.

4. Compliance & Collaboration

• Adhere to all FDA, regulatory, and company quality requirements.
• Maintain accurate documentation of sales activities, account plans, expenses, and clinical interactions.
• Collaborate effectively with Territory Managers, Marketing, Professional Education, Clinical Specialists, and sales leadership.
• Maintain professional, compliant, and positive communication with all hospital and internal stakeholders.

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

• Bachelor’s degree (Business, Life Sciences, Engineering, or related).

• Experience: 2-4 years in medical device or healthcare (inside or field).

• Demonstrates consultative selling skills, including uncovering needs, asking strategic questions, and positioning solutions that drive utilization growth.

• Track record of ≥100% to goal in the most recent performance year.

• Account-facing experience with clinicians and administrators (e.g., HF clinics, service line leaders).

• Proficiency with CRM (Salesforce preferred), Excel/analytics, and PowerPoint.

• Comfortable delivering clinical/technical presentations to audiences of 10–50 stakeholders.

Preferred

• Knowledge of reimbursement landscape and payment pathways (highly preferred).
• Experience at top MedTech organizations (highly preferred).
• 1-2 years of commercial experience.
• Experience in Cardiology/HF/EP/Structural Heart or remote monitoring.
• Prior involvement in value analysis or committee‑based selling.
• Familiarity with Cath lab/OR workflows; basic procedural support experience.

Divisional Information

Medical Devices

General Medical Devices:

Our medical devices help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine fingersticks.

CRM

As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.

Diabetes

We’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.