Clinical Account Manager - New England Territories

TIDI Products, LLC; Neenah (WI); Hybrid; USD 100,000 - 110,000; Full time

Job summary

TIDI Products, LLC is seeking a Clinical Account Manager to cover the New England territories (RI, CT, MA, VT, NH, ME) from our Neenah, WI base. You’ll train, install, educate, and drive product compliance while supporting the Territory Manager in landing new accounts.

The role combines in-person and remote responsibilities with up to 75% travel, leveraging Salesforce to manage the territory pipeline and customer contracts.

Qualifications

• Bachelor's degree
• 2+ years related experience in medical field or B2B sales.
• Credentialing through Vendormate and other Vendor Credentialing agencies.
• Ability to travel up to 75% of the time.
• Ability to conduct presentations, training, and evaluations to educate clinicians on TIDI Patient Safety products.
• Ability to develop and execute on complex and time-intensive education and installation plans.
• Ability to uncover needs, generate demand, develop relationships, persuade & negotiate.
• Knowledge of TIDI's Patient Safety products, value proposition and application, and ability to properly articulate it to customer.
• Ability to effectively, responsively, and proactively communicate with assigned customers and Territory Managers.

Responsibilities

• Primary customer contact for product training, education and installation.
• Collaborate with Territory Manager on ongoing customer support.
• Engage with customers to drive compliance and identify new business opportunities
• Partner with Territory Managers to pursue new business opportunities and alert them of any risks, concerns or threats to the business.
• Actively pursue new business opportunities via the setting of personal appointments and meeting with key decision makers including purchasing departments, clinicians and others that can have an impact on the sales process.
• Manage territory pipeline using CRM (Salesforce) consistently to ensure a healthy sales pipeline centered around key sales priorities.
• Manage customer expectations through a 3-6 month sales cycle.
• Create and manage new and existing customer contracts for capital equipment and disposable products.
• Attend and participate in national and regional meetings and training events.
• Utilize and maintain the company's sales metric programs, territory plans, account profiles
• Supports the Territory Manager in achieving or exceeding Sales Budget for Territory (quota)
• Demonstrate and actively support TIDI Products True North, Mission, Core Values and Guiding Principles

Skills

Credentialing

Travel up to 75%

Training delivery

Relationship building

Negotiation

Product knowledge

Education

Bachelor's degree

Tools

Salesforce

Job description

We are hiring for a Clinical Account Manager for our New England Territories!!

The Clinical Account Manager (CAM) will partner with the Patient Safety Territory Manager (TM) to support overall customer needs. This person will cover the New England area, RI, CT, MA, VT, NH, ME. This is a sales and support resource with in-person and remote responsibilities. The CAM will own time-intensive fulfilment activities across account segments including but not limited to installation, training/education and driving product compliance. The CAM will support the TM with landing new accounts and identifying cross/up sell opportunities with current customers.

Essential Responsibilities:

• Primary customer contact for product training, education and installation.
• Collaborate with Territory Manager on ongoing customer support.
• Engage with customers to drive compliance and identify new business opportunities
• Partner with Territory Managers to pursue new business opportunities and alert them of any risks, concerns or threats to the business.
• Actively pursue new business opportunities via the setting of personal appointments and meeting with key decision makers including purchasing departments, clinicians and others that can have an impact on the sales process.
• Manage territory pipeline using CRM (Salesforce) consistently to ensure a healthy sales pipeline centered around key sales priorities.
• Manage customer expectations through a 3-6 month sales cycle.
• Create and manage new and existing customer contracts for capital equipment and disposable products.
• Attend and participate in national and regional meetings and training events.
• Utilize and maintain the company's sales metric programs, territory plans, account profiles
• Supports the Territory Manager in achieving or exceeding Sales Budget for Territory (quota)
• Demonstrate and actively support TIDI Products True North, Mission, Core Values and Guiding Principles

CORE VALUES & GUIDING PRINCIPLES:

• Understands internal and external customers
• Assure a safe work environment
• Encourage individual developmentDemonstrates teamwork and flexibility/adaptability
• Demonstrates honesty
• Keep our commitments
• Think systemically and ensure constancy of purpose
• Lead with humility and respect every individual
• Focus on process, embrace scientific thinking, flow and pull value, assure quality at the source and seek perfection

Education & Experience

• Bachelor's degree
• 2+ years related experience in the medical field or B2B sales.

Qualifications List

• Ability to achieve credentialing through Vendormate and other Vendor Credentialing agencies.
• Ability to travel up to 75% of the time.
• Ability to conduct presentations, training, and evaluations to educate clinicians on TIDI Patient Safety products.
• Ability to develop and execute on complex and time-intensive education and installation plans.
• Ability to uncover needs, generate demand, develop relationships, develop customer solutions, persuade & negotiate.
• Knowledge of TIDI's Patient Safety products, value proposition and application, and ability to properly articulate it to customer.
• Ability to effectively, responsively, and proactively communicate with assigned customers and Territory Managers.

About TIDI Products

TIDI Products is a market leading manufacturing of disposable infection prevention products and patient safety products, headquartered in Neenah, WI. We have manufacturing and distribution facilities in Neenah, WI, and Buffalo Grove, IL. TIDI provides best in class products and service to major healthcare products distributors and users worldwide.

We Support Care Givers and Protect Patients!!

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [e-mail] or call 920-751-4300 x 4044.

Equal Opportunity Employer

TIDI Products is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, family.

Estimated starting annual base salary pay ranges is $100,000 - $110,000, less applicable withholdings and deductions, paid on a bi-weekly basis. Please note that the actual compensation offered may vary based on relevant factors as determined by the Company, which may include, but is not limited to, location, experience, qualifications, education, skillset, and market conditions. The target base compensation for this role is in the low to middle of the range, with the top of the range reserved for only exceptional circumstances. TIDI Products offers a competitive benefits package to eligible full-time employees, which currently includes medical, dental, and vision plans, 401(k) with employer matching contributions, life insurance, paid time off, tuition reimbursement, and more, as well as paid sick leave in accordance with applicable law. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.