Clinical Access Center Liaison FGP ManhattanLong Island

NYU Langone Health; New York (NY); On-site; USD 61,288 - 105,722; Full time

Job summary

NYU Langone Health is looking for a Clinical Access Center Liaison to join their team in Manhattan/Long Island. This role involves being the primary contact between clinical operations and various centers, focusing on optimizing patient access and improving care.

The ideal candidate will possess a Bachelor’s degree or MBA/MPH, have strong interpersonal and communication skills, and have experience in a clinical practice setting. The position offers a salary range of $61,288.35 – $105,722.27 annually.

Qualifications

• Bachelor’s degree or MBA/MPH with 2–4 years of experience in clinical practice.
• Strong customer service and communication skills.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Serve as the main point of contact for practices.
• Collaborate with management and practice leadership.
• Monitor escalations and provide feedback for improvement.
• Prepare presentations for leadership meetings.

Skills

Interpersonal skills

Time management

Customer service

Communication skills

Problem solving

Detail oriented

Computer skills

Education

Bachelor’s degree or MBA/MPH

Graduate of an accredited LPN Program

Tools

Microsoft Office Suite

Epic Ambulatory

Job description

Position Summary

We have an exciting opportunity to join our team as a Clinical Access Center Liaison (FGP) in Manhattan/Long Island.

The FGP Clinical Access Center Practice Liaison is an integral part of the Clinical Access Center team, serving as the primary liaison between Faculty Group Practice (FGP) Clinical Operations, the Clinical Access Center, the Patient Access Center and the FGP corporate office. The individual works in close collaboration with these stakeholders to achieve strategic and operational goals related to patient access, optimization, and care, including strengthening collaboration, driving new initiatives, monitoring program performance, gathering physician and practice feedback, managing escalations, and enhancing patient satisfaction.

Job Responsibilities

• Serve as the main point of contact between practice operations and the Faculty Group Practice corporate office, the Clinical Access Center and the Practice Access Center Liaison team.
• Collaborate closely with Clinical Access Center management, practice leadership, and Patient Access Center liaison team to support cross‑team initiatives.
• Identify and communicate key feedback and learning opportunities for QA/Training Teams to incorporate into the program.
• Learn and stay current on Clinical Access Center guidelines and workflow nuances for practices.
• Engage regularly with practices and physicians to obtain feedback, identify trends and opportunities for continuous improvement; facilitate communication as needed and have an onsite presence in the supported regions.
• Proactively communicate with practices to provide consistent and individual updates, anticipate issues, concerns or perceptions needed to be addressed, and ensure such matters are raised to leadership for timely input and intervention.
• Monitor and trend practice escalations, concerns and improvement opportunities to ensure practice needs are responded to promptly; provide feedback to Clinical Access Management to incorporate solutions into guidelines, training and QA programs.
• Work in close partnership with Clinical Access Center Management to ensure processes are appropriately and consistently implemented.
• Monitor Clinical Access Center metrics for practices/providers to identify and implement improvement opportunities.
• Create and manage reporting relevant to the practices/providers and the Clinical Access Center management team; present information related to performance, productivity, feedback and relevant areas of focus.
• Anticipate practice needs and communicate with appropriate staff and leadership to manage and facilitate solutions; actively listen to practice concerns, and elevate to appropriate management as they arise, performing service recovery as needed.
• Participate in and support practice onboarding, monthly/quarterly debrief calls/business review meetings with practice leadership and the FGP Clinical Access Team.
• Support in preparing presentations and metric reporting for meetings with FGP leadership and practice debriefs.
• Identify workflow and optimization opportunities through physician and practice feedback.
• Maintain exceptional communication with the Leadership teams; ensure all pertinent information is shared with appropriate members of Leadership.
• Incorporate the NYULMC Service Excellence Standard Behaviors and CARES Service Strategy into daily workflows and communications.
• Drive consistency in every patient and colleague encounter by embodying the core principles of the FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign‑Off), including:
  • Working collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient and provider interactions by phone or electronic messaging
  • Sharing ideas or observed areas of opportunity to improve patient and employee experience
• Special projects and other duties as assigned.

Minimum Qualifications

• Bachelor’s degree and graduate of an accredited LPN Program; or MBA or MPH with a minimum of 2–4 years of experience in a clinical practice setting participating in improvement programs, problem solving, or equivalent combination of education and experience.
• Onsite presence in NYU Langone practices throughout the network, notably in Long Island and Manhattan.
• Strong interpersonal skills and ability to interact and collaborate with all levels of staff within the organization, notably with practice clinical management and providers.
• Excellent time management and prioritization skills.
• Ability to work effectively and professionally in a fast‑paced environment.
• Strong customer service skills.
• Excellent written and oral communication skills, and presentation skills.
• Self‑motivated and detail oriented with an excellent work ethic.
• Strong computer skills, including Microsoft Office Suite and electronic medical records, preferably Epic Ambulatory.
• Proficient in creating reporting Microsoft Excel spreadsheets and pivot tables.

Qualified candidates must be able to effectively communicate with all levels of the organization.

Salary

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $61,288.35 – $105,722.27 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses, incentive pay, differential pay or other forms of compensation or benefits.

Equal Opportunity Employer

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.