Clinic Support Specialist | PT Tech

United Way of Greenville County; Columbia (MD); On-site; USD 21,000 - 30,000; Part time

Job summary

United Way of Greenville County in Columbia, MD is seeking a part-time front desk/administrative assistant for a clinic environment. You will greet patients, assist with check-in and scheduling, and support the back office to verify insurance.

The role emphasizes multitasking, customer service, basic computer skills, and a calm, organized presence. Training is provided; on-site hours are part-time, about 15 per week, with opportunities to grow in healthcare administration.

Responsibilities

• Welcome patients and support through check-in and first visit
• Assist patients with exercise execution and modalities as directed
• Proactively resolve scheduling conflicts
• Handle administrative tasks and data entry in the EHR system
• Verify insurance benefits and authorizations with back office
• Collect copays and balances accurately
• Fill same-day cancellations and keep following week’s schedule full
• Maintain a clean, organized clinic environment and restock supplies
• Assist therapists to keep sessions on time
• Turn over treatment rooms between patients and sanitize equipment
• Monitor supplies before shortages occur

Job description

Advertised Job Type: Part-time - Part-time or hourly employment

Work Type: On Site

Job Description

What You'll Do

• Deliver a warm, consistent welcome and support patients from check-in through their first visit and beyond
• Assist patients with exercise execution and place them on modalities (heat, ice, etc.) as directed
• Proactively solve scheduling conflicts before they become problems
• Administrative Ownership
• Confirm new patient paperwork is complete and check that insurance benefits and authorization have been verified by our back-office team ahead of appointments.
• Collect copays and balances with professionalism and accuracy
• Fill same-day cancellations and keep the following week's schedule full
• Basic clerical work and computer/data entry in our EHR system
• Clinical & Environment Support
• Assist therapists as needed to keep sessions running on time
• Turn over treatment rooms between patients; keep equipment organized and sanitized
• Monitor and restock supplies before shortages happen
• Help maintain a clean, calm, organized clinic environment

What We're Looking For

• Strong multitasker with excellent customer service instincts
• Interest in physical therapy, exercise physiology, or healthcare administration
• Comfortable with basic computer/clerical work
• Basic health insurance knowledge a plus, not required
• Prior experience helpful but not necessary — we train

Details

• Part-time, 15 hours per week, year-round