Clinic Support Associate - FT - Day - LIFE Bordentown NJ

Capital Health (US); Life (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Flexible Spending Account (FSA)

Retirement Savings and Investment Plan

Paid Time-Off Program

Job summary

Capital Health (US) in Tennessee is seeking a clerical support professional to assist with coordination among members of the clinic. The role includes performing several clerical duties, managing communication between participants and caregivers, and ensuring timely document processing. Candidates should have a high school diploma and ideally some healthcare experience.

The position requires strong organizational and communication skills as well as the ability to handle multiple tasks in a fast-paced environment. Benefits include medical coverage, retirement plans, and paid time off.

Qualifications

• High school diploma or GED required.
• One year of related enrollment, benefits, or healthcare experience preferred.
• Experience in clerical duties and healthcare settings is beneficial.

Responsibilities

• Perform clerical duties and assist in coordination of care.
• Monitor medical supply levels and order supplies as necessary.
• Schedule appointments and manage participant records.
• Triages incoming clinic phone calls and manages day-to-day operations.

Skills

Clerical skills

Communication

Organization

Customer service

Education

High school diploma or GED

One year of college or technical school preferred

Job description

Position Overview

Performs a wide range of clerical duties and a variety of office procedures in support of communication and coordination among members of the Capital Health PACE clinic. Serves as primary point of contact between participants and caregivers to clinic team, and provides clerical support through answering phones, greeting participants, and assisting with coordination of care for the participants. Handles inter and intra departmental communications to assist with the coordination of participant care while supporting the clinic and staff. Ensures that participants are provided with and receive needed durable medical equipment and repairs as needed. Reviews outside physicians' consults, labs, and other medical records and assures that the orders sent to the appropriate clinic staff for follow up before getting scanned into the chart. Ensures accurate and timely scanning of medical record documents, labs, and other documents. Assists in maintaining clinic flow for both participants and staff.

Essential Functions

• Orders all oxygen, respiratory supplies, and equipment in required systems. Interacts with outside agencies as required. Keeps an updated list of all participants with orders for oxygen and follows up regularly with these participants to make sure that they have an adequate supply of back-up oxygen tanks in the home.
• Monitors medical supply levels in the clinic and order as needed. Orders medical supplies for participants through system and places new orders. Orders wound supplies for participants when needed. Ensures that there is an order in place prior to ordering.
• Enter all authorizations in Electronic Medical Record (EMR) as needed or requested. Acts as the liaison for optometry visits. Assists with the order and procurement in EMR and follows up in a reasonable amount of time to determine eyeglasses availability. Notifies the participant and arranges pick-up and delivery. Ensures receipt.
• Contacts all relevant parties to schedule all stat testing ordered by physician. Ensures that the participant is pre-registered, and interacts with employees in transportation for the participant to be taken to appointments.
• Ensures that all paperwork, including face sheet, consultation sheet, and orders, are sent with the participant. Registers participant in hospital system for all completed lab work prior to lab work being sent to hospital. Scans medical record documents into the EMR. Stamps scanned documents with date received.
• Updates the daily wrap-up report throughout the day and sends to required staff at the close of the workday.
• Collects and scans into the EMR all outside appointment consultation reports and labs. Ensures that these records are scanned to the physician after each visit. Ensures that all labs received are forwarded to the appropriate clinic RN for further evaluation.
• Follows up on outstanding labs, consults, and test studies to ensure that the proper documentation has been received in a timely manner. Documents every follow up attempt. Notifies physician with anything outstanding due to unsuccessful attempts.
• Triages incoming clinic phone calls to RNs and physicians as appropriate. Helps manage the day-to-day clinic operations including assisting to meet participant requests, obtaining meals for participants and transporting throughout the center as needed.
• Cross-trains for other positions and covers these roles as needed. Establishes and maintains open lines of communication with the nurses and staff. Communicates any problems, concerns, or issues promptly to the director.
• Places orders in DME tracker for supplies and equipment, and orders for other departments as needed or requested. Places all orders for new bed requests and bed repairs. Follows up on orders to assure completeness. Inputs for all bed pickups as requested. Completes required authorizations.
• Schedules all PCP assessments and visits as required or requested.
• Updates and sends out the weekend reports on Friday weekly to required parties. Updates the participant code status sheets weekly and replace them in all AEDs throughout the Capital Health PACE center.
• Performs other duties as assigned.

Minimum Requirements

• High school diploma or GED.
• One year of college or technical school preferred.
• One year of related enrollment, benefits, or healthcare experience. Two or more years of experience preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequent physical demands include: Sitting, Standing, Wrist position deviation, Pinching/fine motor activities, Keyboard use/repetitive motion
• Occasional physical demands include:
• Continuous physical demands include:
• Lifting Floor to Waist 35 lbs. Lifting Waist Level and Above 35 lbs.
• Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Color Discrimination, Accurate Depth Perception, Accurate Hearing
• Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens, Chemical, Airborne Communicable Disease, Extreme Temperatures, Radiation, Uneven Surfaces or Elevations, Extreme Noise Levels, Dust/Particulate Matter

Benefits

• Medical Plan
• Prescription drug coverage & In-House Employee Pharmacy
• Dental Plan
• Vision Plan
• Flexible Spending Account (FSA)
• Healthcare FSA
• Dependent Care FSA
• Retirement Savings and Investment Plan
• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
• Disability Benefits – Long Term Disability (LTD)
• Disability Benefits – Short Term Disability (STD)
• Employee Assistance Program
• Commuter Transit
• Commuter Parking
• Supplemental Life Insurance
• Voluntary Life Spouse
• Voluntary Life Employee
• Voluntary Life Child
• Voluntary Legal Services
• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
• Voluntary Identity Theft Insurance
• Voluntary Pet Insurance
• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level.

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.