Clinic Supervisor for Pulmonary East

The Oregon Clinic; Portland (OR); On-site; USD 68,000 - 93,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off (PTO) + holidays

Wellness program

Transit benefits

Employee discounts

Pet insurance

Job summary

The Oregon Clinic is seeking a full-time Clinic Supervisor for the Pulmonary East Clinic in NE Portland. You will lead a patient-focused front-office team, ensuring efficient registration, scheduling, and patient satisfaction while collaborating with physicians and managers.

Ideal candidates bring at least two years of medical leadership and EPIC EMR experience, plus strong communication and multitasking abilities. Competitive benefits and a structured workday are offered.

Qualifications

• Minimum two years of medical leadership or supervisor experience.
• Minimum two years of EPIC EMR experience.
• Previous multi-phone line experience in a healthcare setting.

Responsibilities

• Lead and supervise front-office staff with strong communication and professional standards.
• Ensure department operations with documented SOPs that are current and well communicated.
• Coordinate day-to-day front office functions including call handling, scheduling, registration, orders follow-through, and patient satisfaction.
• Identify training needs, conduct coaching sessions, and provide opportunities for ongoing learning.
• Collaborate with Manager/Director to review workflows and update SOPs for consistency.
• Monitor performance metrics, attendance, and productivity to meet department goals.
• Serve as primary contact for escalated patient issues and interdepartmental coordination.
• Maintain patient confidentiality and adherence to policies.
• Perform additional administrative tasks as assigned.

Skills

Medical leadership

Strong communication

Front-office supervision

Multi-line phone experience

Team coordination

Tools

EPIC EMR

Job description

Pulm East GMOB
1111 NE 99th Ave. Ste. 200
Portland, OR 97220, USA

Description

Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose

Join us at The Oregon Clinic as a full-time Clinic Supervisor. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Pulmonary East Clinic located in NE Portland. Each patient receives the highest value care tailored to their needs.

Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Center for Pulmonary East Clinic receive the highest value care tailored to their needs.

Using excellent customer service and communications skills, your primary duties in this role include:

• Acts as a working supervisor, providing superior leadership and excellent communication skills while demonstrating professional standards for staff to exemplify.
• Ensures the successful operations of the department, using continuous improvement efforts and ensuring standard operating procedures are documented, current, and well communicated to staff.
• Coordinates day-to-day front office functions, ensuring staff meet performance standards for call handling, scheduling accuracy, registration quality, orders follow-thru and patient satisfaction.
• Identifies training needs, conducts regular coaching sessions, and provides opportunities for ongoing learning and skill-building.
• Partners with the Manager/Director to review and enhance workflows, develop and update standard operating procedures, and ensure consistency across the team.
• Monitors performance metrics, attendance, and productivity, ensuring team members are meeting departmental goals and expectations.
• Acts as the primary point of contact for escalated patient issues, staff concerns, and interdepartmental coordination.
• Ensures patient confidentiality, accurate documentation, and adherence to organizational policies and procedures.
• Performing additional administrative and support tasks as assigned.

Hiring range, based on experience and credentials: $32.90-$44.52 per hour.

Workdays: This role is located at The Oregon Clinic Gateway in NE Portland. Typical hours are Monday-Friday, (8:00 am-5:00 pm).

Qualifications that support success in this role are based on education, experience and values including:

• Minimum of two (2) years of previous medical leadership/supervisor experience is strongly preferred.
• Minimum of two (2) years of Electronic Medical Record (EMR) EPIC experience is required.
• Previous multi-phone line experience in a healthcare setting required.
• Prior experience with supply/inventory management preferred.
• Minimum 2 years previous experience with patient access workflows (scheduling, triage, referral management, insurance verification).
• Demonstrated ability to initiate, work independently, and effectively multitask.
• Previous experience overseeing large team member schedules and task assignments required
• Excellent attendance, time management, and work ethic.
• Positive attitude and desire to be a team player.
• Ability to communicate professionally and effectively with patients, physicians, and other team members.
• A commitment to patient-focused care, privacy, and safety.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

• Healthcare:Employee is 100% covered Medical, Dental, and Prescription Insurance
• Financial Wellbeing:Generous 401(k) plan and Flexible Spending Account options
• Work-Life Balance:Paid Time Off plus 9 paid holidays annually
• Wellness Support:Robust wellness program and employee assistance services
• Commuter Benefits:70% of Tri-Met transit pass covered
• Additional Perks:Employee discounts and optional benefits like Pet Insurance

Patients and peers recognize The Oregon Clinic as a top regional healthcare provider and employer. We are:

• Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity.
• The largest physician-owned, multi-specialty medical and surgical practice in Oregon with a team of 1,500 team members across 30 specialties and our business office.
• Dedicated to providing the highest value care tailored to the needs of each unique patient.
• Proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian.

Our Commitments:

• Diversity, Equity, & Inclusion: We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety, and inclusion in all aspects of their interactions with TOC clinics and administration.
• A safe workplace: We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.