Clinic Supervisor

Catholic-Charities-of-Buffal; City of Lockport (NY); On-site; USD 61,000 - 65,000; Full time

Benefits offered by this job

Health, dental & vision insurance

13 paid holidays

25 PTO days per year

Employer-paid life insurance

EAP – Employee Assistance Program

403b Retirement Plan

Job summary

Catholic Charities of Buffalo is hiring a full-time Clinic Supervisor for our Behavioral Health division in Erie and Niagara Counties. You will oversee daily clinic operations, supervise clinical staff, and ensure high-quality client care in OMH-licensed outpatient settings.

Must hold a NYS clinical license (LCSW/LMHC) and a Master's degree in social work or a related field, with at least three years of post-master's experience and one year of supervision.

Qualifications

• Master's degree in social work or related field.
• Must hold NYS clinical license (LCSW/LMHC).
• At least three (3) years of post-master's degree experience in behavioral health.
• At least one (1) year of supervisory experience.
• Excellent interpersonal and written/oral communication skills.
• Ability to lead clinical team and engage stakeholders.
• Familiarity with NYS OMH and regulatory standards.

Responsibilities

• Oversee daily clinic operations to ensure smooth functioning.
• Supervise clinical staff and evaluate performance.
• Develop, implement, and review clinic policies for compliance.
• Coordinate patient care, scheduling, and records.
• Address patient complaints and maintain satisfaction.
• Manage clinic budget and inventory of supplies.
• Recruit, hire, orient, and train staff; provide ongoing development.
• Ensure compliance with laws and regulations.
• Maintain records of patient treatment and progress.
• Support CQI processes and provide coverage as needed.
• Travel within Erie and Niagara Counties as required.

Skills

Interpersonal skills

Communication skills

Time management

Leadership

MS Word

Excel

Education

Master's degree in social work or related field

NYS clinical license (LCSW/LMHC)

Tools

EMR system

10e11 EMR system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clinic Supervisor

Lockport, NY, US

4 days ago Requisition ID: 1029

Salary Range: $61,000.00 To $65,000.00 Annually

Overview

Catholic Charities of Buffalo is hiring a full-time Clinic Supervisor for our Behavioral Health division in Erie and Niagara Counties. This role involves overseeing daily operations of OMH-licensed outpatient behavioral health clinics, providing administrative and clinical supervision, and ensuring high-quality client care.

Catholic Charities is a non-profit organization that offers an array of programs that strive to empower individuals, children, and families. Catholic Charities of Buffalo, NY, is the most comprehensive human service provider serving the eight counties of Western New York with dozens of programs at 40+ professionally staffed locations. Our programs include comprehensive counseling services for all ages, basic emergency assistance including operating 8 food pantries, mental health services, chemical dependency treatment, educational and job readiness services, services to older adults, marriage counseling, immigration and refugee assistance, and a variety of programs that address prevention and treatment of a number of family issues. We strive to provide HOPE for all seasons.

Job Responsibilities

Oversee daily clinic operations to ensure smooth and efficient functioning

Supervise clinical staff, providing guidance, support, and performance evaluations

Develop, implement, and review clinic policies and procedures for compliance with healthcare regulations

Coordinate and manage patient care, including scheduling appointments and managing patient records

Address and resolve patient complaints and issues to ensure high patient satisfaction

Develop and manage the clinic's budget, including ordering and maintaining inventory of supplies

Recruit, hire, orient, and train new clinic staff members; provide ongoing training and development for existing staff

Ensure all clinical operations comply with local, state, and federal laws and regulations

Maintain accurate records of patient treatment and progress

Promote adherence to high ethical standards, consistent with the Catholic Charities' Corporate Compliance Program, Code of Ethics, legal mandates, labor laws, NYS Justice Center, NYS OMH, managing contractual regulations, and other accreditation standards

Communicate regulations, standards, applicable policies, and procedures to team members and monitor compliance

Utilize electronic medical record (EMR) database system reports/queries to monitor and manage productivity and quality clinical performance

Respond to crises and high-risk/safety concerns; identify and implement corrective action as necessary

Assist in developing and implementing continuous quality improvement (CQI) processes

Provide coverage as needed to meet clinic and client needs; may hold a small caseload at times

Minimum Qualifications

Master's degree in social work, mental health counseling or a Qualified Health Professional related field. Must hold a clinical license in NY State (LCSW/LMHC).

At least three (3) years of post-master's degree experience providing direct treatment in a behavioral health setting.

At least one (1) year of supervisory experience preferred.

Exceptional interpersonal and communication (oral and written) skills required.

Demonstrated ability to engage, lead, and maintain effective relationships with a clinical team

Demonstrated agility, initiative, ability to work independently and efficiently (effective organizational and time management skills), and produce results

In-depth familiarity with WNY community and continuum of human services (health, behavioral health and social services) systems, organizations and resources

Fluent in various computer applications (e.g., Word, Excel), electronic database systems, and electronic health records

Experience with 10e11 EMR system a plus

Requires travel - must possess a valid NYS driver's license and agency-required level of auto insurance coverage and be able to travel as needed within Erie and Niagara Counties.

Must be prepared to work a flexible schedule in order to provide person-centered care and participate in agency-related activities/events that may take place outside of typical business hours.

What We Offer

40 hours per week

13 paid holidays

25 PTO days per year (Pro-rated based on first year start date)

Comprehensive health, dental & vision offerings for full-time

Employer-paid life insurance for full-time

Ancillary benefit offerings for full-time

Flexible Spending Account (FSA) option for full-time

Health Savings Account (HSA) when electing a high-deductible health plan for full-time

Employer-paid Employee Assistance Program (EAP)

403b Retirement Plan (Eligible a fter first pay period) with employer contribution after six months

Must be a New York State Resident.

Compensation range may vary based on factors including but not limited to skills, education, and experience.

As an Equal Opportunity Employer, Catholic Charities of Buffalo is committed to providing equal employment opportunities to all individuals, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Catholic Charities of Buffalo will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities, unless such accommodations would impose an undue hardship on the operation of the business. If you require reasonable accommodation during the application or interview process, please contact [e-mail] .