Clinic Scheduler

Salt-River-Pima--maricopa-Indian-Community-; Scottsdale (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

Salt River Pima-Maricopa Indian Community is seeking a Centralized Scheduler to provide scheduling, registration, and patient information services. Under supervision, you will coordinate appointments, registrations, and insurance authorizations while ensuring HIPAA compliance and accurate chart maintenance.

The role requires a high school diploma or GED, proficiency with MS Office/Outlook, and the ability to handle confidential information with care.

Qualifications

• Must obtain and verify patient information accurately
• Proficient in using common office equipment and software
• Knowledge of HIPAA and confidential handling of patient data

Responsibilities

• Schedule procedures and follow-up appointments for patients
• Register patients, collect signatures, and coordinate referrals
• Obtain insurance authorizations and coordinate chart updates with relevant teams
• Maintain patient charts and communicate with medical records
• Monitor emails daily and report relevant information to supervisor
• Perform any other duties as assigned

Skills

Patient information gathering

MS Office & MS Outlook

Education

High school diploma or GED

Tools

MS Office

Job description

Under general supervision of the Centralized Scheduling Supervisor, the Centralized Scheduler provides quality healthcare in a culturally sensitive, competent caring manner to empower our patients and help them attain their highest level of health. This job class is treated as FLSA Non-Exempt.

Essential Functions

Essential functions may vary among positions and may include the following tasks and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive list of tasks performed by all positions in this classification.

1. Contacts/greets and communicates with customers. Responsible for answering telephone calls, retrieving and responding to voice mail messages. Directs all information to appropriate individual. Orients patients to the department with directions and instructions.
2. Scheduling: Performs a variety of scheduling for procedures. Is not limited to: scheduling patients for initial and follow-up appointments. Tracks no-shows, documents in appropriate system and communicates with physician, if applicable. Provides schedule in directed format to staff as needed.
3. Registration: Performs a variety of registration duties, is not limited to: providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility. Completes daily data entry and scanning of patient registration information.
4. Obtains authorization from insurance companies as applicable and in accordance with HIPPA, completes patient chart process and maintains with appropriate information. Communicates with applicable insurance carriers and hospital billing for authorization updates. Ensure that appropriate chart information is forwarded to medical records as applicable.
5. Complete patient chart process and maintains with appropriate information. Communicates with Workman’s Compensation and hospital billing for authorization updates and billing. Ensure that appropriate chart information is forwarded to medical records as applicable.
6. Views email on a daily basis and provides supervisor with appropriate information and memorandums.
7. Performs other duties as assigned.

Knowledge, Skills, Abilities and Other Characteristics

• Knowledge of the history, culture, laws, rules, customs and traditions of the Salt River Pima-Maricopa Indian Community.
• Knowledge of expectations of medical office standards, policies and procedures.
• Knowledge of basic medical office equipment and familiarity with usage.

• Skill with gathering detailed and pertinent patient information from patients, guardians, or representative
• Skill using a variety of office equipment and a personal computer with proficiency in MS Office and MS Outlook

• Ability to communicate clearly and effectively, both verbally and in writing.
• Ability to multi-task and work with minimal supervision.
• Ability to work effectively with a variety of clinically trained service providers.
• Ability to meet and comply with HIPAA/Confidentiality policies and procedures and ability to handle highly confidential and sensitive patient information.
• Ability to deal with sensitive issues and maintain appropriate, professional and confidential relationships.
• Ability to lift and carry 15 lbs.

• Education and Experience: High school diploma or GED required; For enrolled Community members without a GED, must obtain a GED.

• Equivalency:Any equivalent combination of education and/or experience that would allow the candidate to satisfactorily perform the duties of this position, will be considered.

• Underfill Eligibility:An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.

• May be required to work outside normal work hours including nights, weekends and holidays.
• Employees in, and applicants applying for, jobs providing direct services to children are subject to the “Community Code of Ordinances”, Chapter 11, “Minors”, Article X. “Investigation of Persons Working With Children”.
• Ensures all patient information is kept confidential and complies with Health Insurance Portability and Accountability Act (HIPAA) regulations and SRPMIC HHS policies and procedures.

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.

SRPMIC is an Equal Opportunity/Affirmative Action Employer Preference will be given to a qualified: Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required:1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).