Clinic/Practice Assistant, Orthopedics

Mass General Brigham; Beverly (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Mass General Brigham Sports Medicine in Beverly, MA is seeking a Medical Administrative Assistant to support efficient clinical operations at our Beverly location.

The role involves scheduling, registration, check-in/check-out, documentation, and day-to-day front-office activities to create a welcoming, organized patient experience. This onsite position requires strong communication, multitasking, and proficiency with Microsoft Office.

Qualifications

• Proficiency with Microsoft Office Suite and general office systems.
• Ability to use phone systems and resolve routine inquiries.
• Strong written and verbal communication skills.

Responsibilities

• Greet and assist patients while supporting appointment scheduling, check-in, and check-out processes.
• Make, update, and maintain patient appointments and appointment records.
• Answer telephones, assist callers with routine inquiries, take accurate messages, and route questions appropriately.
• Process patient billing forms and may accept co-payments when required.
• Support patient documentation by filing materials, printing appointment schedules, scanning documents, and processing information into patient medical records.

Skills

Communication skills

Multitasking

Time management

Organizational skills

Education

High school diploma or equivalent

Two to three years of office experience

Certified Medical Administrative Assistant (CMAA) credential preferred

Tools

Microsoft Office Suite

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries.

Job Summary

Mass General Brigham Sports Medicine is seeking a Medical Administrative Assistant to support smooth and efficient clinical practice operations at our Beverly location. Our nationally recognized sports medicine specialists provide advanced care for the full spectrum of sports-related injuries and orthopedic conditions, serving athletes and non-athletes of all ages through innovative, research-based treatment and rehabilitation services.

Role Summary

Under general supervision, the Medical Administrative Assistant performs a combination of administrative and clerical duties to support patient visits, scheduling, registration, check-in and check-out, documentation, and day-to-day office operations. This position does not require direct patient care, but plays an important role in creating a welcoming, organized, and efficient experience for patients, providers, and care teams.

Key Responsibilities

• Perform routine administrative and clerical duties for a clinical service or physician practice office.
• Greet and assist patients while supporting appointment scheduling, check-in, and check-out processes.
• Make, update, and maintain patient appointments and appointment records.
• Answer telephones, assist callers with routine inquiries, take accurate messages, and route questions appropriately.
• Support patient documentation by filing materials, printing appointment schedules, scanning documents, and processing information into patient medical records.
• Process patient billing forms and may accept co-payments when required.
• Request patient medical records and laboratory test results as needed.
• Open and distribute unit mail, faxes, and other office communications.
• Prepare forms, records, schedules, memos, and other materials as directed.
• Handle, screen, and route messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a scheduling, registration, and billing system resource or "Super User," providing assistance and training to others as appropriate.
• May perform more complex or specialized administrative functions, such as surgical scheduling or schedule changes and blocking, at an advanced competency level.

Qualifications

Knowledge, Skills, and Abilities

• Proficiency with Microsoft Office Suite and general office systems.
• Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use phone systems, manage non-routine calls, and resolve routine issues appropriately.
• Strong written and verbal communication skills, including the ability to compose and edit emails, memos, and letters.
• Ability to understand written work‑related documents and take complete, accurate messages.
• Strong organization, time management, and multitasking skills.
• Ability to follow established protocols and work effectively within clinical office systems.

Additional Job Details (if applicable)

Schedule and Location

This is a full‑time, benefits‑eligible position based at 100 Cummings Center in Beverly, MA. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Qualifications

• High school diploma or equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant (CMAA) credential preferred.
• Experience may not be accepted in lieu of the required education.

Remote Type

Onsite

Work Location

100 Cummings Center

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.