Clinic/Practice Assistant, Family Medicine

The General Hospital Corporation; Northampton (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Mass General Brigham in Northampton, MA is seeking an administrative and clerical associate for a family medicine site. The role supports clinical service operations, including scheduling, check-in/out, patient greeting, and billing/document handling in a 40-hour onsite workweek.

Responsibilities include coordinating appointments, maintaining records, and assisting with prior authorizations, test results, and system use. Onsite duties with regular daytime shifts.

Qualifications

• Office experience 2–3 years required.
• Experience with patient scheduling and office workflows.
• Familiarity with medical office procedures and confidentiality.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Skills

Office experience

Patient scheduling

Communication skills

Education

High School Diploma or Equivalent

Job description

Site: Mass General Brigham Medical Group Western Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Northampton Family Medicine is an award-winning family practice housed in Cooley Dickinson's multispecialty medical facility located at 22 Atwood Drive, Suite 201 in Northampton, MA. As a Family Medicine office, we offer comprehensive primary care services to patients of all ages, newborn through adult.

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.


• Make patient appointments and maintain appointment records.


• Greet and assist patients.


• Answer telephones, assist callers with routine inquiries, and schedule appointments.


• File materials in patient folders and print appointment schedules.


• Process patient billing forms and scan documents to patient medical records/LMR.


• Call for patient medical records and laboratory test results.


• Open and distribute unit mail or faxes.


• Type forms, records, schedules, memos, etc., as directed.


• May be required to accept co-payments.


• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.


• Acts as \"Super User\" for scheduling, registration, and billing systems.


• Provides assistance and training to others in these areas.


• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

• Certified Medical Administrative Assistant [CMAA] - Various Issuers preferred

Experience

• Office experience 2-3 years required

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

22 Atwood Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

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