Clinic Pharmacy Technician Liaison

CCN Pharmacy; Newark (NJ); On-site; USD 42,000 - 66,000; Full time

Job summary

CCN Pharmacy in Newark, NJ seeks a Clinic Pharmacy Technician Liaison to support both clinic operations and pharmacy services. You will work with providers, staff, patients, pharmacists, and insurers to facilitate access, refills, and authorizations, while also performing pharmacy technician duties under supervision.

Responsibilities include processing prescriptions, inventory management, shipping, and regulatory compliance, with emphasis on patient education and seamless medication access

Qualifications

• High school diploma or equivalent.
• Current Pharmacy Technician registration/licensure as required by state law.
• Effective verbal and written communication in English and Spanish.
• Experience with prior authorizations and insurance processing preferred.
• Knowledge of pharmacy operations and prescription billing.
• Proficiency with pharmacy management systems and EMR.

Responsibilities

• Serve as a clinic-pharmacy liaison for medication-related processes.
• Collaborate with providers and clinic staff to facilitate refills and renewals.
• Coordinate and support completion of prior authorization requests and insurance documentation.
• Educate patients on pharmacy services, adherence programs, and delivery options.
• Document communications and activities per organizational policies.
• Maintain relationships with providers, staff, pharmacists, insurers and patients.

Skills

Bilingual English/Spanish

Strong communication skills

Pharmacy technician registration

Prior authorizations experience

Pharmacy operations knowledge

Pharmacy management systems

Organizational and problem-solving

Education

High school diploma or equivalent

State Pharmacy Technician licensure

Job description

Position Summary

The Clinic Pharmacy Technician Liaison serves a dual role supporting both clinic operations and pharmacy services. This position works closely with providers, clinic staff, patients, pharmacists, and insurance companies to facilitate medication access, prescription refills, prior authorizations, and patient education regarding pharmacy services. The individual also functions as a Pharmacy Technician, assisting with prescription processing, medication fulfillment, inventory management, quality assurance, shipping, and regulatory compliance.

• Serve as a pharmacy resource for clinic providers, nursing staff, and office personnel regarding medication-related processes.
• Collaborate with providers and clinic staff to facilitate prescription refills and medication renewals.
• Coordinate and support completion of prior authorization requests, appeals, and insurance documentation for prescribed therapies.
• Educate patients on available pharmacy services, medication adherence programs, refill synchronization, home delivery options, and specialty pharmacy services.
• Document all communications and activities related to patient care, medication access, provider requests, insurance interactions, and pharmacy services in accordance with organizational policies.
• Maintain effective working relationships with providers, clinic staff, pharmacists, insurance representatives, and patients to ensure continuity of care.
• Monitor and follow up on outstanding refill requests, prior authorizations, insurance determinations, and patient concerns.
• Enter and process new prescriptions into the pharmacy system, as permitted by applicable regulations and under the supervision of a licensed pharmacist.
• Consult with pharmacists regarding questions, discrepancies, or clarification needs related to prescription processing.
• Route labels, rejections, billing exceptions, and processing issues appropriately while performing rebills and balance billing activities as necessary.
• Maintain working knowledge of commonly prescribed medications, including brand and generic equivalents.
• Review patient profiles for medication changes, duplicate therapies, potential concerns, and documentation requirements.
• Fill prescribed medications by selecting the correct medication, National Drug Code (NDC), and quantity utilizing automated counting equipment, including a Kirby counting device, and place medications into appropriately sized prescription containers.
• Verify patient labels, NDC numbers, medication quantities, and prescription details prior to submitting prescriptions to the pharmacist for final verification.
• Scan medication barcodes to validate that prescription documentation, medication products, and patient records accurately match pharmacy system information.
• Prepare and package pharmaceutical products to prevent damage and maintain integrity, including temperature-sensitive medications.
• Follow established procedures for handling specialty medications and products requiring special storage or transportation conditions.
• Place correct medications into appropriate shipping containers for delivery through UPS, FedEx, USPS, courier services, or other approved delivery methods.
• Review patient delivery instructions and select shipping methods consistent with patient preferences and organizational procedures.

Position Summary

The Clinic Pharmacy Technician Liaison serves a dual role supporting both clinic operations and pharmacy services. This position works closely with providers, clinic staff, patients, pharmacists, and insurance companies to facilitate medication access, prescription refills, prior authorizations, and patient education regarding pharmacy services. The individual also functions as a Pharmacy Technician, assisting with prescription processing, medication fulfillment, inventory management, quality assurance, shipping, and regulatory compliance.

Essential Duties And Responsibilities

Clinic Liaison Responsibilities

• Serve as a pharmacy resource for clinic providers, nursing staff, and office personnel regarding medication-related processes.
• Collaborate with providers and clinic staff to facilitate prescription refills and medication renewals.
• Coordinate and support completion of prior authorization requests, appeals, and insurance documentation for prescribed therapies.
• Educate patients on available pharmacy services, medication adherence programs, refill synchronization, home delivery options, and specialty pharmacy services.
• Document all communications and activities related to patient care, medication access, provider requests, insurance interactions, and pharmacy services in accordance with organizational policies.
• Maintain effective working relationships with providers, clinic staff, pharmacists, insurance representatives, and patients to ensure continuity of care.
• Monitor and follow up on outstanding refill requests, prior authorizations, insurance determinations, and patient concerns.

Pharmacy Technician Responsibilities

• Enter and process new prescriptions into the pharmacy system, as permitted by applicable regulations and under the supervision of a licensed pharmacist.
• Consult with pharmacists regarding questions, discrepancies, or clarification needs related to prescription processing.
• Route labels, rejections, billing exceptions, and processing issues appropriately while performing rebills and balance billing activities as necessary.
• Maintain working knowledge of commonly prescribed medications, including brand and generic equivalents.
• Review patient profiles for medication changes, duplicate therapies, potential concerns, and documentation requirements.
• Fill prescribed medications by selecting the correct medication, National Drug Code (NDC), and quantity utilizing automated counting equipment, including a Kirby counting device, and place medications into appropriately sized prescription containers.
• Verify patient labels, NDC numbers, medication quantities, and prescription details prior to submitting prescriptions to the pharmacist for final verification.
• Scan medication barcodes to validate that prescription documentation, medication products, and patient records accurately match pharmacy system information.
• Prepare and package pharmaceutical products to prevent damage and maintain integrity, including temperature-sensitive medications.
• Follow established procedures for handling specialty medications and products requiring special storage or transportation conditions.
• Place correct medications into appropriate shipping containers for delivery through UPS, FedEx, USPS, courier services, or other approved delivery methods.
• Review patient delivery instructions and select shipping methods consistent with patient preferences and organizational procedures.

Insurance & Patient Support

• Problem-solve insurance issues by contacting insurance companies to verify patient eligibility, coverage, copayment requirements, and prior authorization status.
• Resolve adjudication issues in accordance with established pharmacy policies and procedures.
• Communicate with patients regarding medication status, refill requests, prior authorization updates, and pharmacy services.
• Assist patients with questions related to prescription benefits, medication costs, pharmacy services, and processing requirements.
• Forward denials, errors, exceptions, and unresolved issues to appropriate pharmacists, departments, or personnel.

Required Qualifications

• High school diploma or equivalent required.
• Current Pharmacy Technician registration/licensure as required by state law.
• Effective verbal and written communication skills in both English and Spanish, required.
• Minimum one (1) year of pharmacy technician, healthcare, clinic support, or related experience preferred.
• Experience with prior authorizations, insurance processing, and medication access programs preferred.
• Knowledge of pharmacy operations, medication dispensing processes, and prescription insurance billing.
• Proficiency with pharmacy management systems and electronic medical records.
• Strong verbal and written communication skills.
• Excellent organizational, problem-solving, and customer service skills.
• Ability to handle multiple priorities in a fast-paced healthcare environment.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to frequently reach, bend, stoop, and lift up to 25 pounds.
• Ability to perform repetitive hand and keyboard activities.
• Ability to work in a pharmacy environment involving prescription preparation, packaging, and shipping activities.

Core Competencies

• Patient-Centered Service
• Attention to Detail
• Communication and Collaboration
• Medication Access Knowledge
• Insurance Resolution Skills
• Problem Solving
• Time Management
• Regulatory Compliance
• Accuracy and Quality Focus
• Teamwork and Professionalism