Clinic Patient Care Tech - Full Time - Days

MercyOne Medical Group; Mason City (IA); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

MercyOne Medical Group in Mason City, IA seeks a Clinic Patient Care Technician (PCT) to support physicians and nursing staff. The PCT rooms patients, records vital signs, and assists with minor procedures while maintaining exam rooms and documentation in the EHR.

This role emphasizes patient flow, safety, and high-quality care aligned with our mission and values. Requires completion of an approved training program and BLS within 60 days of hire.

Qualifications

• Must work in a collaborative, shared leadership environment.
• Must be at least 16 years of age.
• High school diploma or GED.
• Completion of one approved training program from the list provided.
• Basic Life Support (BLS) within 60 days of hire.
• Mandatory Reporter training within 6 months.

Responsabilités

• Rooms patients and documents vital signs under provider supervision.
• Assists with minor procedures and patient care tasks.
• Opens clinical notes and prepares exam rooms with necessary supplies.
• Collects and processes basic lab tests (e.g., EKG, glucometer) with proper aseptic technique.
• Schedules patient appointments, lab/diagnostic tests, and referrals; reviews prep instructions.

Connaissances

Team collaboration

Basic computer skills

English proficiency

Formation

MercyOne Patient Care Tech training program

75-hour CNA program

120-hour CNA program

136-hour EMT program

Accredited Medical Assistant program

Accredited Radiography Technology program (limited radiography)

RN program (first semester)

Description du poste

Employment Type: Full time Shift: Day Shift Description:

Position Purpose

The Clinic Patient Care Technician (PCT) provides essential support to physicians, advanced practice providers, and nursing staff by performing delegated clinical and administrative tasks that facilitate patient care and clinic operations. Under direct supervision, the PCT assists with rooming patients, obtaining vital signs, collecting basic health data, performing point-of-care testing, and supporting minor procedures. Additionally, the PCT contributes to a safe and organized environment by maintaining exam rooms, managing supplies, and ensuring proper documentation within the electronic health record. This role is integral to enhancing patient flow, experience, and quality of care in alignment with the clinic’s mission, values, and standards of excellence.

What you will do

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Rooms patients, collects and documents vital signs, chief complaint, pain level, allergies, fall risk, and basic health history under provider supervision. Assists with general office duties including registration, scheduling, referrals, copying, filing, and records retrieval.
• Opens clinical notes and prepares exam rooms with necessary supplies and equipment.
• Assists providers with minor procedures and patient care tasks appropriate to age and condition.
• Demonstrates ability to recognize urgent/emergency needs and initiate appropriate emergency procedures. Observes and reports changes in patient condition, behavior, or status to the provider or nurse.
• Collects and processes basic lab tests (e.g., EKG, glucometer) following proper aseptic techniques. Performs laboratory functions according to collection, processing, and documentation policies. Retrieves lab results, radiology reports, and medical records for provider review.
• Completes and submits charge tickets in the electronic health record; identifies billable supplies and services and obtains required documentation (e.g., ABN).
• Schedules patient appointments, lab/diagnostic tests, and referrals; reviews test prep instructions with patients and refers to RN or provider for further education.

Hours/Schedule

• Full Time/Days. Variable Shifts - 7:00 AM - 4:00 PM/8:00 AM - 5:00 PM. No weekends, Holidays, or On Call.

Minimum Qualifications

• Must be comfortable operating in a collaborative, shared leadership environment.
• Must be at least 16 years of age.
• High school diploma or GED.

Completion of one of the following

• MercyOne Patient Care Tech training program
• 75-hour or 120-hour Certified Nursing Assistant (CNA) program
• 136-hour certified Emergency Medical Technician (EMT) program
• Accredited Medical Assistant program
• Accredited Radiography Technology program (for limited radiography) with valid State of Iowa Limited Radiographer Certification
• Currently enrolled in an RN program. Successful completion of first semester of RN program.

Additionally

• Basic Life Support (BLS) for Healthcare Providers (AHA or Red Cross, live class only), obtained within 60 days of hire and maintained.
• Proof of completion of Mandatory Reporter training (Child and Dependent Adult Abuse) within 6 months of hire, renewed every 5 years
• Proficient in basic computer skills (Windows environment, web-based navigation, email, MS Office).
• Ability to work with diverse groups of people and in a collaborative, shared leadership environment.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.