Clinic Patient Access Lead – Operations & Growth

Blessing Hospital; Quincy (IL); Sur place; USD 52 000 - 75 000; Plein temps

Avantages offerts par ce poste

Retirement + matching

Up to 4 weeks paid time off in first 年

24/7 Wellness Center access

Educational assistance opportunities

Résumé du poste

Blessing Health System in Quincy, IL is seeking a Clinic Patient Access Supervisor to oversee day-to-day operations across Clinic Patient Access areas. You will supervise staff, monitor registration quality, access to care, and productivity metrics, and partner with Clinic Leadership to balance staffing and resources.

The role emphasizes staff development, performance improvement, and ensuring efficient patient flow.

Qualifications

• Associate's degree with emphasis in Health Care or related field or minimum of 1 year experience in Patient Access, Pre Arrival Services, Clinic Reception, or related field in a clinic, hospital, or ambulatory setting
• Extensive knowledge of registration, scheduling, and point of service collections
• Computer literacy required, including the use of Microsoft Word, Microsoft Excel, Microsoft Power Point, and other Office products
• Excellent written and verbal communication skills
• Excellent customer services skills, ability to problem-solve independently, and perform basic mathematical calculations
• Positive interpersonal relationship skills required.
• Complete Medical Terminology Course within one year of hire.
• The ability to maintain confidentiality is a requirement. Must be able to work hours and days as needed based on departmental/system demands and recognize the possibility of being on call.

Responsabilités

• Supervise day-to-day activities of all assigned Clinic Patient Access areas/locations
• Evaluate the department for effective and efficient utilization of staff and resources
• Ensure productivity, access to care, registration quality, patient experience, phone, and point of service collections metrics meet or exceed goals
• Broaden knowledge, promote staff growth, and improve quality
• Collaborate with Clinic Leadership, Patient Access Director, and Revenue Cycle Leadership to achieve goals
• Staff to cover all positions and shifts as needed
• Report to the Patient Access Manager

Connaissances

Communication skills

Customer service

Problem-solving

Interpersonal skills

Confidentiality

Formation

Associate's degree in Health Care

Bachelor's degree in Health Care/Business (preferred)

Medical Terminology course

Outils

Microsoft Word

Microsoft Excel

PowerPoint

Description du poste

Blessing Health System in Quincy, IL is seeking a Clinic Patient Access Supervisor to oversee day-to-day operations across Clinic Patient Access areas. You will supervise staff, monitor registration quality, access to care, and productivity metrics, and partner with Clinic Leadership to balance staffing and resources.

The role emphasizes staff development, performance improvement, and ensuring efficient patient flow.