Clinic Office Supervisor

Los Angeles Center for Ear, Nose, Throat and Allergy; Eastvale (CA); On-site; USD 33,062 - 41,328; Full time

Job summary

Los Angeles Center for Ear, Nose, Throat and Allergy is seeking a Clinical Office Supervisor to oversee day-to-day operations at our clinics. This role requires strong leadership, customer service skills, and a commitment to quality patient care.

The ideal candidate will have at least 3 years of supervisory experience, preferably in a healthcare setting, and possess an AA Degree. Responsibilities include managing staff, handling patient concerns, and enhancing clinic performance through strategic operations.

The position offers a competitive hourly wage of $24–$30, depending on experience.

Qualifications

• At least 3 years in a supervisory role.
• Strategic thinker with ability to manage multiple priorities.
• Bilingual: English/Spanish/Mandarin/Cantonese preferred.

Responsibilities

• Oversee day-to-day operations at clinic locations.
• Manage hiring and training of new staff members.
• Implement and maintain office procedures and policies.

Skills

Excellent communication skills

Problem-solver

Leadership and management

Customer service focus

Education

AA Degree

Job description

Job Summary

The Clinical Office Supervisor is responsible for overseeing the day-to-day activities of our clinics. This position performs a wide variety of duties and responsibilities that emphasize leadership, quality patient care, and customer service. The Clinical Office Supervisor manages and supervises the operational, personnel, and administrative functions of the clinic, while fostering an environment that promotes excellent patient care, comfort, and trust. The Clinical Office Supervisor must exemplify the core values of the organization, always exercising utmost discretion, diplomacy, and tact in all patient/staff interactions.

Job Duties and Responsibilities

• Serve as the primary point of contact at all LACENTA clinics both internally and externally.
• Oversee day-to-day operations at clinic locations and/or corporate office locations.
• Assess and provide the appropriate need/requests of office furniture, technology, and hardware.
• Handle patient grievances, patient concerns, and all customer service-related matters.
• Aid in developing and approving all clinic personnel schedules. Manage coverage issues brought about by staff call outs.
• Evaluate and provide suggestions and ideas to improve operations and clinic performance.
• Prepare regular reports for upper management.
• Propose and provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors) and report to upper management.
• Design strategy and set goals for growth.
• Maintain budgets and optimize expenses.
• Implement and maintain policies and procedures/office administrative systems when necessary.
• Manage vendor relationships and account personnel when necessary.
• Oversee and assist with hiring and training of new staff members.
• Ensure appropriate coaching, training, and expectations for staff, as evidenced by their department’s performance compared to goal.
• Assist in termination and disciplinary needs of staff as needed.
• Ensure employees work productively and develop professionally.
• Supervise and monitor the work of administrative staff, in conjunction with leads, supervisors and department managers.
• Ensure staff follows health and safety regulations.
• Organize meetings and manage databases.
• Attend company relation functions or events as needed.
• Other duties, as assigned.

Compensation

• $24–$30 per hour

Qualifications and Experience

• AA Degree
• At least 3 years in a supervisory role
• Strategic thinker, innovative, and problem-solver
• Excellent communication skills
• Results-driven, adaptable with ability to manage multiple priorities and schedules
• Knowledge of ENT and Allergy, preferred
• Bilingual: English/Spanish/Mandarin/Cantonese depending on location preferred
• Demonstrated ability to grow and manage a team while focusing on process improvement and customer service
• Strong leadership and management skills, especially around internal communication and collaboration, goal-setting, and metrics/performance management
• Ability to travel to all clinic locations with reliable transportation

Physical Demands

• Sit for long periods at a time
• Use hands and fingers in repetitive motions, daily
• Ability to lift, push, pull up to 10 lbs. periodically
• Travel to clinic locations or sites as needed
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions