Clinic Office Specialist, Plastic & Recon Surg Inst Dlg - 22145

DHR Health; McAllen (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

DHR Health Clinic Office Specialist in McAllen, TX, provides clinical and administrative support at the Plastic & Recon Surg Inst. You will greet patients, register, verify insurance, assist with billing, and deliver high-quality customer service in a fast-paced physician office.

This role requires strong communication, computer skills, and bilingual English/Spanish proficiency, with experience in a high-volume medical environment preferred.

Qualifications

• High School/GED required.
• Knowledge of Microsoft Office suite.
• Good written and verbal communication skills.
• Bilingual – English/Spanish, required.

Responsibilities

• Greet patients and visitors at the front desk with courtesy and professionalism.
• Register patients and verify insurance information.
• Assist with billing tasks using appropriate documentation.
• Answer and direct phone calls to the appropriate staff.
• Schedule, reschedule and cancel patient appointments.
• Maintain patient privacy and confidentiality in all interactions.
• File and organize patient records and EMR documents as needed.
• Process co-pays and payments and balance daily transactions.

Skills

Computer skills

Communication skills

Bilingual English/Spanish

Education

High School/GED

Tools

Microsoft Office

Job description

Clinic Office Specialist, Plastic & Recon Surg Inst Dlg - 22145

Posted yesterday

Description

Summary:

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

The Clinic Office Specialist is a key member of the Physician Practice and provides clinical/administrative expertise to ensure all patients receive high quality, efficient care. Team members are responsible to answer phones, register patients, verify insurance and help with billing using their best customer service skills.

POSITION EDUCATION/ QUALIFICATIONS :

• High School/GED required
• Computer skills required with knowledge of Microsoft Office suite
• Good written and verbal communication skills required
• Bilingual – English/Spanish, required

JOB KNOWLEDGE/EXPERIENCE :

• Minimum of one (2) years receptionist experience required, in a physician office, preferred
• Previous experience in a high volume medical office setting is preferred
• Medical terminology experience/education, preferred Heavy call volume experience preferred

Responsibilities:

POSITION RESPONSIBILITIES:

• Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients, physicians and clients at all times when representing the practice, providing excellent customer service
• Respect and maintain privacy and dignity of patients; assure confidentiality at all times
• Ability to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical Foundation
• Ability to take accurate and understandable messages and route them to the appropriate party as necessary
• Make appointments for new and established patients
• Note cancelled and rescheduled appointments through prescribed protocols set up by the office, and documented in the EMR
• File faxed/scanned information in charts for review by provider, if needed
• Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration
• Using Lobby software to track patient throughout while at the clinic
• Communicating with patients and providers
• Scheduling, canceling, and rescheduling patient appointments
• Reminding patients of upcoming appointments and tracking missed appointments
• Forwarding telephone calls appropriately and following up on return calls
• Insurance verification and verification of patient demographics
• Retrieving and filing of medical records and delivering to appropriate providers as needed
• Statistical reporting for Manager as needed
• Other copying, filing, scanning and faxing duties
• Collecting co-pays and cash from patients, getting authorization on credit cards
• Entering charges, payments, and daily balancing, as needed
• Preparing deposit as needed
• Prepare and scan packets needed for billing company as needed
• Inventory and supply ordering for front desk area as needed
• Other duties as assigned

LINES OF REPSONSIBILITY :

(Chain-of-command) Practice Manager 2. Director DHR Health Clinics 3. Chief Ambulatory Officer

Other information:

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC :

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

AMERICANS WITH DISABILITIES ACT: (ADA) :

A. Essential Duties: Indicated by bold print within performance standards, preceding individual numbered criteria.

The following table provides physical requirements that will be associated with, but not limited to, this position:

Light/moderate lifting up to 20 lbs, from the floor to shoulder height.

Yes

Kneeling

Yes

Must be able to assist other employees with lifting more than 20 lbs.

Yes

Walking

Yes

Light/moderate carrying up to 20 lbs.

Yes

Yes

Straight pulling

Yes

Yes

Pulling hand over hand

Yes

Pushing

Yes

Repeated bending

Yes

Yes

Reaching above shoulder

Yes

Yes

Yes

Climbing Ladders

No

Dual simultaneous grasping

Yes

Depth Perceptions needed

Yes

Ability to see

Yes

Yes

Operating office equipment

Yes

Twisting

Yes

Operating mechanical equipment

Yes

No

Ability to read and write

Yes

Ability to Count

Yes

Ability to hear verbal communication without aid

Yes

Operating Personal Vehicle

Yes

Ability to comprehend written/verbal communication

Yes

Other: Ability to deal with stress

Yes

OSHA Category

III

B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.

C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

Intelligence: General learning ability: The ability to "catch on" or understand instructions and underlying principles. Ability to reason and make judgments. 3

Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3

Numerical: Ability to perform arithmetic operations quickly and accurately. 2

Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to "visualize" objects or two or three dimensions, or to think visually of geometric forms. 2

Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3

Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2

Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3

Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3

Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions.