Clinic Manager | Seattle

Impress; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Incentive plan

Modern clinics & equipment

International team culture

Discounts on treatments & products

Comprehensive training

Job summary

Impress in Seattle is seeking a Clinic Manager to close consultations into orthodontic treatments. You will partner with Doctors to articulate our patented technology and convert prospects into active patients while delivering an exceptional in-clinic experience.

Lead a diverse team, manage KPIs, ensure compliance, and support marketing efforts. We offer competitive compensation, incentive plans, growth opportunities, and travel for multi-location visits.

Qualifications

• Experience in a similar leadership position in the dental field.
• Strong commercial leadership with a proven track record in meeting sales targets and managing diverse teams.
• Hands-on, proactive, goal-oriented mindset with ability to work independently.
• Excellent analytical skills with Excel/Google Sheets to track performance and budgets.

Responsibilities

• Operational Leadership: Oversee clinic performance and lead a multi-disciplinary team.
• Performance Management: Monitor daily/weekly sales targets and KPIs.
• Patient Connection: Build authentic relationships with patients and manage escalations.
• HR & Team Development: Recruit, train and schedule shifts; provide feedback.
• Process Compliance: Ensure adherence to sales protocols and hygiene standards.
• Brand Ambassadorship: Support marketing activities and clinic visibility.
• Budget Accountability: Analyze clinic results and drive revenue improvements.

Skills

Leadership in dental/ortho

Sales target achievement

People management

Analytical skills

Brand ambassadorship

Job description

As aClinic Manager, you are the key closer in our clinics. You will partner with our Doctors to transform consultations into life-changing orthodontic treatments. Your mission is to articulate our patented technology, present clinical goals, and convert prospects into active patients to help patients achieve the smile of their dreams by delivering an exceptional in-clinic experience and consultation.

About Impress

We believe everyone deserves a smile they’ll love. We areIMPRESS, the largest chain of digital orthodontic clinics in Europe, revolutionizing the invisible orthodontic sector and bringing smiles to people's faces. As the No. 1 Invisalign provider globally, our unique combination of medical expertise and digitalization has earned us recognition as one of thetop fastest-growing Health Tech companies by Forbes. Born in Barcelona in 2019, we have expanded across10 countrieswith more than110 locations, offering leading care and state-of-the-art technology.

What we offer

• Compensation:Attractive Compensation Package based on experience and expectations.

• Incentive plan:Participate in the medical teams' incentive plan to share in our success.

• Environment:Modern, beautifully designed clinics with high-end equipment.

• Culture:High-energy international team. We thrive on hands-on collaboration, a relentless drive for improvement, and celebrating our global wins.

• Benefits:Special discounts & benefits on treatments, aligners, and products.

• Growth:Comprehensive training for professional growth.

• Career Development:Dynamic, unique, and fast-paced environment with impressive career development opportunities.

• Travel Support:We have a travel assistance policy and reimbursement system in place for required visits to other clinic locations.

How you'll have impact

• Operational Leadership:Manage the overall performance of your assigned clinic, leading a team of Orthodontists, Dentists, Dental Assistants, and Sales Assistants.

• Performance Management:Monitor daily/weekly sales targets and conversion rates for the entire team to ensure KPIs are met.

• Patient Connection:Build authentic relationships with patients and handle escalations to guarantee an excellent NPS (Net Promoter Score).

• HR & Team Development:Oversee recruitment, training, and shift scheduling while providing regular feedback to drive team excellence.

• Process Compliance:Ensure strict adherence to sales protocols, follow-up procedures, and medical hygiene standards.

• Brand Ambassadorship:Participate in marketing activities, host influencers, and support social media content to boost clinic visibility.

• Budget Accountability:Analyze clinic results and implement data-driven improvement plans to maximize efficiency and revenue.

Requirements

• Professional Experience:Experience in a similar leadership position in the dental field.

• Profile:A strong commercial leader with a proven track record in meeting sales targets and managing diverse teams.

• "Hands-on" Mindset:A proactive, curious, and goal-oriented personality with the ability to work independently.

• Analytical Skills:Proficient in Excel or Google Sheets to track performance and manage clinic budgets.

• Excellence Focus:A strong eye for detail regarding clinic appearance and premium customer service.

At Impress we cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, color, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor.