Clinic Manager - LPN

crossoverhealth; Minot (ND); On-site; USD 90,000 - 120,000; Full time

Job summary

Crossover Health is seeking a Clinic Manager to guide clinical and administrative operations for a multi-disciplinary primary care service. You will drive patient experience, supervise nurses and care navigators, and partner with the Triad team to optimize clinic utilization and outcomes.

The role requires an LVN/LPN license with 3+ years in a multi-provider clinic, strong leadership, and excellent communication. This position emphasizes servant leadership and continuous professional development.

Qualifications

• Must hold LVN/LPN license from an accredited school.
• Active BLS certification.
• Minimum 3 years in managing a multi-provider clinic or equivalent.
• Experience staffing and managing a team of employees.

Responsibilities

• Provide patient care within the clinic using patient-centered approaches.
• Resolve customer inquiries regarding clinic services and hours.
• Manage inventory and replenishment of medical supplies.
• Lead clinic huddles and team meetings; keep staff informed of communications.
• Coordinate staff schedules for optimal coverage; manage PRN pools.
• Hire, coach, and develop staff; onboard new team members.
• Guide care team members including nurses, hosts, and navigators.
• Collaborate with Triad and multidisciplinary team to maximize outreach.
• Support compliance and regulatory requirements daily and monthly.

Skills

Nursing leadership

Team management

Communication

Customer service

Education

LVN/LPN license

BLS certification

Tools

Electronic Health Records

Microsoft Office

Job description

About Crossover Health

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare-Primary Health-built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover's Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound-in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Job Summary

The Clinic Manager (CM) is an essential part of the collaborative patient care team that supports an exceptional patient experience. The CM is empowered to practice and contribute throughout the care experience. The CM guides the clinical and administrative operations of the multi-disciplinary, integrated primary care service, which is focused on achieving Crossover's quadruple aim: 1) decreased health care spend 2) increased quality, 3) improved member/patient engagement, 4) strong employee/provider engagement. At its core, the CM supports patient care while demonstrating servant leadership, leveraging our interdisciplinary approach to integrated care. Implements Crossover's standards of care and operations workflows.

• Provides patient care, using Crossover's patient-centered medical home approach, including phlebotomy services and immunization services
• Resolves customer complaints; assists customers with inquiries in connection with clinic services and hours of Operations.
• Handle inventory, orders, and replenish medical supplies and materials.
• Co-leads clinic-wide huddles, team meetings, and ensures the clinic team is kept well informed of corporate and client communications, which includes clinical practice updates.
• Manages the schedule for efficiencies and optimal staff coverage, including PRN talent pools.
• Hires, coaches, and develops staff. Assists in onboarding and training new team members.
• Provides guidance and direction to care team members, including nurses, hosts, operations leads, and care navigators (site specific).
• Partners with the Triad and multidisciplinary care team to develop plans for maximizing client outreach and increasing clinic utilization.
• Identifies and recommends actions to enhance current services, partners with the Triad on developing and implementing new services.
• Hires, coaches, and develops staff. Assists in onboarding and training new team members. Encourages continuing professional education and development to enhance learning and meet licensing expectations. Provides guidance and direction to care team members, including nurses, hosts, operations leads, and care navigators (site specific).
• Leads and facilitates any event that supports client goals and member health strategies.
• Collaborates with various departments to ensure the clinic is compliant with regulatory bodies.
• Assists in performing Quality and Compliance checks required on a daily, weekly and monthly basis
• Contributes to reporting requirements related to incident reporting and compliance
• Act as the first point of contact for IT questions and issues.
• Coordinate and assist internal TechOps with support requests.
• Performs other duties as assigned

Required Qualifications

• Licensed Vocational Nurse or Licensed Practical Nurse from an accredited school with a minimum of 3 years of clinical experience
• Active LVN/LPN license Current BLS (Basic Life Support) certification
• Minimum 3 years experience opening, operating and managing a multi-speciality, multi-provider clinic, or equivalent
• Minimum 3 years of experience staffing and managing a team of employees

Preferred Qualifications

• Excellent computer skills.
• Reading, writing, and excellent oral proficiency in the English language.
• Strong organizational and follow-through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability and initiative.
• BLS (Basic Life Support) certification.
• Proven organizational skills, great interpersonal skills, and ability to work as a key team member.
• Comfort and efficiency with multi-tasking, issue resolution, and conflict management.
• Leadership skills and experience working in a collaborative team environment

Physical Job Requirements

• May require standing, walking and sitting for extended amounts of time.
• Occasionally lift and carry items weighing up to 50 lbs.
• Manual and finger dexterity and hand-eye coordination
• Includes full range of body motion including potential of handling and lifting patients.
• Requires corrected vision, hearing and speech within normal ranges. Must be able to effectively communicate with patients and team members.

Crossover Health is committed to Equal Employment Opportunity regardless of race, color,