Clinic Lead Medical Assistant & Training Coach

Denova Collaborative Health; Peoria (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Low-cost medical insurance

Dental insurance

Vision insurance

3.5% company match retirement

Disability insurance

Life insurance

Holiday pay and PTO

Wellness program

Team member discounts

Job summary

Denova Collaborative Health in the Greater Phoenix area is seeking a Lead Medical Assistant to oversee clinic floor operations, supervise Medical Assistants and Patient Engagement Specialists, and ensure smooth daily workflows while maintaining exceptional patient care.

You will train, coach, and evaluate the team, conduct regular audits, address patient concerns with empathy, and coordinate with clinic leadership to optimize performance and patient experience.

Qualifications

• MA certification, current BLS, and AZ Fingerprint Clearance Card.
• At least 5 years as a Medical Assistant with clinical expertise.
• Excellent communication and proven leadership abilities.
• Proficient in EMR, billing software, insurance portals, and spreadsheets.
• Experience leading a team of 10+ is highly desirable.

Responsibilities

• Oversee daily clinic floor operations and supervise MAs and PES.
• Direct prioritization of clinic needs to ensure optimal patient care and workflow.
• Provide training, coaching, and ongoing support to MAs and PES.
• Perform audits and evaluations of MAs and PES for continuous improvement.
• Address patient escalations with empathy before involving the clinic manager.

Skills

Leadership

Team management

Communication

Healthcare teamwork

Education

Medical Assistant Certification

BLS Certification

Tools

EMR software

Billing software

Insurance portals

Spreadsheets

Job description

Denova Collaborative Health in the Greater Phoenix area is seeking a Lead Medical Assistant to oversee clinic floor operations, supervise Medical Assistants and Patient Engagement Specialists, and ensure smooth daily workflows while maintaining exceptional patient care.

You will train, coach, and evaluate the team, conduct regular audits, address patient concerns with empathy, and coordinate with clinic leadership to optimize performance and patient experience.