Clinic Lead Medical Assistant

Hometown Urgent Care; Akron (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

Hometown Urgent Care in Akron, OH seeks a Clinic Lead to oversee daily operations while continuing clinical duties as a PCT or receptionist. You will train staff, optimize patient flow, and ensure adherence to protocols and safety standards.

You will collaborate with the Regional Manager to manage staffing, monitor KPIs, and drive improvements in patient satisfaction and throughput. This role requires leadership experience and strong clinical judgment.

Qualifications

• 2-3 years previous experience working in a physician practice or clinic setting.
• Basic computer skills, including the use of Electronic Medical Records (EMR)
• Ability to function independently without close supervision, and to consistently exercise discretion and the highest level of good clinical and other professional judgment.
• Ability to complete and maintain CPR certification
• Leadership experience
• Staff training experience

Responsibilities

• Assists and identifies opportunities for improvement and executes improvement plans approved by the Regional Manager.
• Supervises the orientation, training, and cross training of site team members to ensure competencies, policies, and standards are followed with the Regional Manager.
• Works with the Regional Manager on communications on job expectations and conducts coaching and training interventions for clinic employees.
• Facilitates daily briefing and monthly meetings.
• Partners with leadership to manage site staffing levels to adequately staff the office to serve patients.
• Monitors patient flow to ensure efficient operations and high quality care; seeks to reduce wait times.
• Assists with oversight of all site team members and activities to ensure timely delivery of services.
• Follows established scripts and protocols including patient rooming, discharge, and call backs.
• Ensures OSHA compliance and that housekeeping and preventive maintenance schedules are followed.
• Drives programs to improve operations, staff retention, and engagement.
• Monitors site KPIs such as patient satisfaction, patient visits, and expenditures.
• Addresses performance deficiencies in collaboration with the Regional Manager.
• Submits weekly orders for supplies and reviews scheduling for errors or conflicts.
• Leads development and execution of UC goals with Regional Manager and communicates goals to staff.
• Represents the organization’s culture and values as a team member with management and clinic staff.
• Tracks attendance and approves absences timely.
• Recognizes and rewards staff for meeting goals and behaviors aligned with the company’s mission and values.
• Supports pilot initiatives and new systems or processes.
• Committed to providing quick, convenient, quality care and ongoing patient experience training.
• Responsible for clinics achieving KPI goals set by management.
• Cleans and stocks the site with team members.
• Trains other team members.
• Other duties may be assigned

Skills

EMR

Leadership

Staff training

CPR certification

Job description

Clinic Lead Responsibilities

• All below tasks are in addition to working clinically as a PCT, Receptionist, etc.
• Assists and identifies opportunities for improvement and executes improvement plans approved by the Regional Manager.
• Supervises the orientation, training, and cross training of their site team members to ensure that all competencies, policies, established practices, and standards are followed and adhered to in partnership with the Regional Manager.
• Working alongside the Regional Manager on communications on job expectations and helps conducts individual and group coaching and training interventions for new and tenured clinic employees.
• Facilitates daily briefing and monthly meetings.
• Assists with partnering with leadership in partnership with Regional Manager to manage site staffing levels to ensure the office is adequately staffed to serve patients.
• Monitors patient flow to ensure the site is always operating efficiently. Works with all site team members to ensure efforts are coordinated and that patients receive high quality care and services. Monitors wait times and seeks to reduce wait times as much as possible.
• Assists and facilitates support as needed and requested to or by Providers.
• Assists with oversight of all site team members and activities to ensure the correct and timely delivery of all services.
• Follow established scripts and protocols including patient rooming, discharge, and call backs.
• Ensures the office is OSHA compliant and housekeeping and preventative equipment maintenance schedules are followed.
• Follow through on programs, practices, and team leadership to improve operations, staff retention and employee engagement.
• Monitors site KPIs; including patient satisfaction, patient visits, and expenditures.
• Assist with addressing individual or team performance deficiencies in collaboration with Regional Manager.
• Submit weekly orders via an approved vendor for supplies.
• Review scheduling for any errors, openings, or potential conflicts.
• Participates in the development and leads the execution of UC goals and objectives with Regional Manager. Clearly communicates goals and objectives to employees.
• Exemplifies the desired culture and philosophies of the organization working effectively as a team member with other members of management and the clinic staff.
• Assists with employee attendance tracking, absence management, and approvals in a timely manner.
• Partners with leadership and provider to actively recognize and reward the Site team and individual Site team members for meeting goals and demonstrating behaviors consistent with the company’s mission, vision, and values.
• Supports pilot initiatives such as, but not limited to new systems, new processes, etc.
• Committed to the services Hometown Urgent Care provides, with a focus on serving our communities with quick, convenient, and quality care with continued clinical and patient experience training.
• Responsible for your clinics to achieve the KPI goals set by management.
• Cleans and stocks the site with other members of the team.
• Training other team members.
• Additional job responsibilities may be assigned; this list is not intended to be all-inclusive.

• 2-3 years previous experience working in a physician practice or clinic setting is preferred.
• Basic computer skills, including the use of Electronic Medical Records (EMR)
• Ability to function independently without close supervision, and to consistently exercise discretion and the highest level of good clinical and other professional judgment.
• Ability to complete and maintain CPR certification
• Leadership experience
• Staff training experience

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance