Clinic Lead: Lead a Caring Pet Care Team

Petco; Gonzales (LA); Presencial; USD 42.000 - 60.000; Tempo integral

Resumo da vaga

Petco Animal Supplies, Inc. in Gonzales, LA is seeking a Clinic Lead to supervise Vetco clinic teams and drive daily clinic operations.

You will lead field and clinic staff, coordinate with store leadership, ensure compliance and accurate paperwork, and manage customer incidents with professionalism. You must be able to perform all clinic roles, operate company vehicles, lift up to 40 lbs, and coach teams to deliver high-quality pet care while maintaining safety and sanitation standards.

Qualificações

• Must be able to perform all clinic job roles.
• Aptitude for basic sales techniques and an interest in animals.
• Hold leadership qualities and/or experience.
• Be able to operate company vehicles.
• Ability to effectively communicate, provide functional direction and leadership to team.
• As direct contact with animals is required, must be comfortable handling and restraining animals within company policy.
• Existing partners applying must be in good standing.

Responsabilidades

• Provide functional direction and supervision to field team.
• Ability to effectively perform functions of all clinic team roles and provide coaching and functional direction to individuals in these roles where necessary. May be responsible for filling one or more of these roles at a time.
• Lift up to 40lbs.
• Effectively communicate with customers and business partners to manage difficult customer situations.
• Liaise and partner with leadership at clinic locations to determine optimal clinic location and crowd management.
• Ensure all clinic processes are followed and necessary clinic paperwork is filled out accurately.
• Facilitate sales environment among team by leading targeted discussion topics during daily commute.
• Ensure proper handling of all revenues for day including deposit to safe or bank.
• Assist customer in completion paperwork for a clear accurate medical record.
• Crowd management, clean up pet waste, effectively communicate and manage situations involving disruptive pets.
• Manage and assist loading and unloading equipment and supplies from company supplied vehicle.
• Assist in training new partners according to training plan expectations.
• Understand and communicate Vetco medical recommendations and product schedules.
• End of clinic and end of day reconciliation of all equipment and supplies.
• Escalate any clinic issues to Market Manager, Store Manager, and/or Vetco Customer Service.
• Complete the Clinic Lead reports for each shift.

Conhecimentos

Customer service

Leadership

Vehicle operation

Conflict management

Descrição da vaga

Petco Animal Supplies, Inc. in Gonzales, LA is seeking a Clinic Lead to supervise Vetco clinic teams and drive daily clinic operations.

You will lead field and clinic staff, coordinate with store leadership, ensure compliance and accurate paperwork, and manage customer incidents with professionalism. You must be able to perform all clinic roles, operate company vehicles, lift up to 40 lbs, and coach teams to deliver high-quality pet care while maintaining safety and sanitation standards.