Clinic Lead - CNA, MA - Rheumatology

Ultipro; Elgin (IL); Hybrid; USD 80,000 - 120,000; Full time

Job summary

OrthoIllinois is seeking a Clinic Lead to oversee day-to-day activities of the clinic team under physician supervision. You will coordinate with clinic and surgery schedulers to optimize physicians' time in clinic and operating room, ensuring smooth flow and high-quality patient care.

Responsibilities include performing clinical duties as appropriate, assisting with procedures, documenting in the medical record, coordinating patient visits, and maintaining compliance with HIPAA and safety

Qualifications

• High School Diploma or GED required.
• CNA, CMA, ROT certifications preferred.
• One year of healthcare experience preferred.
• Excellent communication and organization.

Responsibilities

• Oversee clinic operations to maintain patient flow.
• Assist physicians with clinical procedures as needed.
• Ensure accurate medical records and HIPAA compliance.
• Coordinate scheduling for physicians, clinics, and procedures.
• Lead and orient new team members.
• Maintain equipment and infection control standards.

Skills

Team Leadership

Clinical Skills

Scheduling Coordination

HIPAA Compliance

Documentation

Communication

Education

High School Diploma or GED

CNA • CMA • ROT Certification

Tools

Microsoft Suite

Google Workspace

Job description

The Clinic Lead is responsible for overseeing and coordinating day-to-day activities of the clinic team members engaged in clinical care for patients under the supervision of the Physician. Coordinates with clinic scheduler and surgery scheduler to ensure appropriate management of physician's time, both in clinic and in the operating room, to ensure the clinic runs smoothly and is manageable for the physician. Ensures the continuity of high-level patient care and efficient patient flow by ensuring the healthcare team follows clinical standards of excellent care.

Primary Duties and Responsibilities :

Performs clinical duties, as appropriate, such as taking vital signs, setting up and assisting with minor procedures, blood pressure, point of care testing, etc.

Assists physicians with clinical procedures, such as injections/aspirations, casting, wound management, etc. This may include drawing up medications (ensuring they are not expired), prepping the patient, and handing the physician supplies as needed.

Retrieves and enters patient data for MRIs, X-Rays, EMGs, etc.

Coordinates surgery scheduling as needed

Ensures rooming of patients in a timely matter in order to maintain clinic flow for physicians and physician assistants

Receives incoming patient calls and returns patient calls in a timely matter

Records accurate, complete, legible and timely documentation as needed in the patient’s medical record

Provides patient education as it relates to treatment recommendation

Maintains complete patient medical information, including prepping charts prior to appointments, scribing during the clinic, and completing charts after the clinic. This includes documenting phone encounters and/or nurse visits appropriately.

Assists physicians and physician assistants with ordering medications and diagnostic testing

Coordinates physician's practice, relating to patient care, charting, and coordinating patient visits with scheduling staff to ensure smooth clinic flow

Ensures high quality clinical care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.

Monitors and follows-up on ordered patient tests (MRIs, CTs, labs, etc), patient referrals; ensures physician is kept up-to-date by regularly communicating results.

Completes patient paperwork in a timely manner

Follows correct procedures for handling and disposing of biohazardous, infectious, and pharmaceutical waste.

Prepares, cleans and sterilizes, and/or reprocesses, instruments and maintain equipment according to organizational standards

Anticipates and proactively plans for practitioner and patient needs

Provides open and timely communication and information to patients, families, and practitioners (as appropriate)

Reports pertinent observations and information, both written and verbal, to appropriate staff.

Assists in orientation of new team members

Maintains all necessary certifications and licensure, including first aid and/or CPR, state licensure, national certifications, and continuing education.

Stays up to date on required trainings such as OSHA, Medicare fraud/waste training, blood borne pathogens training, and sexual harassment training.

Maintains strict patient confidentiality and follows all HIPAA guidelines.

Identify and recommend policies and procedures as needed to ensure quality, compliance, accuracy and cost efficiency.

Other duties as assigned.

Technical Expertise : The ability to demonstrate depth of knowledge and skill in a technical area; is sought out as an expert to provide advice or solutions in his/her technical area.

Customer Focus : Works with customers to understand needs and ensure that products and services meet their needs. Does what can be done to resolve issues, gets the customer to someone who can help if needed, and follows up to ensure there is resolution. Handles the situation in a conscientious and customer-focused way

Adaptability : Maintains composure in a fast-paced environment, managing changing priorities and adjusting response appropriately to achieve goals; responds to change with a positive attitude and willingness to learn new ways to accomplish work activities and objectives.

Comprehension : Understands and applies detailed instructions and factual information in oral, written and /or diagram form.

Communication : Actively listens, interprets verbal and nonverbal cues, and seeks to understand; presents information clearly both verbally and written with the goal to inform and care for patients; able to adjust presentation as needed for audience.

Planning and Organizing : Manages a high volume of tasks at one time, prioritizing workload while maintaining a high level of attention to detail.

Judgment: Acts with the patient’s best interest making timely and informed decisions in complex situations; accepts responsibility to maintain patient confidentiality

Professionalism: Shows commitment to quality acting with expertise and integrity; ability to foster collaboration, communicate respectfully, and open to receive feedback

Decision Making : Collects and reviews relevant data before acting balancing risk and rewards of options, encourages input from other subject matter experts, able to adjust opinions and recommendations based on new information, and objectively evaluates decisions after they have been made.

Initiative / Independence : Works independently with little needed direction taking responsibility for own time and effectiveness. Proactively recognizes opportunities to contribute, recommends and implements process improvements

Attention to Detail : Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

Problem Solving : Analyzes data to understand root cause and solves problems with multiple variables, both predictable and unpredictable.

Numerical Skills : Numerical Skill: Utilizes intermediate mathematical abilities including basic math computations, percentages, ratios, averages and practical application of algebraic math.

Organizational Culture:

All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making. Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.

Education and Experience Requirements:

High School Diploma or GED, required

Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA), Certified Athletic Trainer (ATC), Licensed Practical Nurse (LPN), or ability to obtain Registered Orthopedic Technician (ROT) certification successfully within 6 months from date of hire and maintain certification renewal every 2 years, required

One year of experience in a similar role, preferred

Working knowledge of Microsoft and Google Suites, preferred

Environmental/Working Conditions:

Working environment is in an office/clinic setting.

Physical/Mental Demands:

Stand, walk, sit for extended periods of time

Sit, stoop, and kneel

Excellent vision, hearing, smell, and balance

Requires lifting, carrying, or moving heavier objects (i.e. pushing or pulling up to 100 pounds and lifting and carrying up to 50 pounds

Possess full range of motion in shoulders and arms, including reaching above or below the shoulder.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve

Qualifications

Licenses & Certifications

Preferred

Registered Ortho Tech

Certified Medical Assist

Certified Nursing Assist

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.