Clinic Launch & Operations Associate

Pharmacy First Health; Washington (Washington County); On-site; USD 55,000 - 80,000; Full time

Job summary

Pharmacy1st Health is building a rural healthcare network by launching clinic operations across states. The Associate, Clinic Operations will support credentialing, licensing, and day-to-day site readiness to ensure clinics can start seeing patients.

Reporting to the Senior Director, Clinic Operations, you will maintain launch checklists, coordinate across teams, document workflows, and help track performance metrics to enable scalable growth of the network.

Qualifications

• 1–4 years of experience in healthcare operations, clinic administration, project management, or related roles.
• Strong organizational skills with ability to manage multiple workstreams.
• Attention to detail on licensing, credentialing, deadlines, and documentation.
• Excellent written and verbal communication and ability to work across teams.
• Based in or willing to work from the Washington, DC office.

Responsibilities

• Coordinate credentialing and enrollment for physicians, nurse practitioners, and other clinical providers.
• Track provider applications, required documents, licenses, certifications, malpractice coverage, and payer enrollment status.
• Work with credentialing vendors, payors, provider organisations, and internal teams to ensure providers are approved on time.
• Maintain organized credentialing files and status trackers.
• Escalate delays or missing documentation that could affect clinic launch timelines or billing readiness.
• Support clinic licensing, registrations, and state-level regulatory filings.
• Coordinate required documentation for clinic openings, renewals, and updates.
• Work with legal, compliance, clinical leadership, and external advisors to ensure licensing requirements are met.
• Track deadlines for licenses, permits, renewals, inspections, and required filings.
• Help maintain a centralized database of clinic and provider licenses, as well as regulatory documents.
• Support the Senior Director, Clinic Operations in preparing new clinics for launch.
• Maintain launch checklists covering staffing, credentialing, licensing, EHR setup, supplies, workflows, signage, billing readiness, and operating procedures.
• Coordinate across construction, clinical, HR, billing, compliance, and pharmacy teams to ensure launch milestones are met.
• Help prepare opening-day materials and site readiness documentation.
• Track launch risks and provide regular updates to leadership.
• Help create and maintain standard operating procedures for clinic operations.
• Document workflows for provider onboarding, patient scheduling, clinic opening, referrals, lab coordination, and pharmacy-clinic handoffs.
• Support development of repeatable clinic launch and operating playbooks.
• Ensure key documents are organised, up to date, and accessible to the relevant teams.
• Identify opportunities to improve consistency across clinic sites.
• Work closely with clinic operations, clinical leadership, pharmacy operations, HR, legal, compliance, billing, finance, and external vendors.
• Serve as a coordination point for tasks that cut across multiple teams.
• Help ensure information flows clearly between Corporate HQ and clinic sites.
• Support the Senior Director, Clinic Operations on special projects related to clinic performance, expansion, and operational improvement.

Skills

Healthcare operations

Clinic administration

Project management

Documentation

Licensing

Tools

EHR systems

Billing workflows

Provider onboarding

Clinic launch processes

Job description

Pharmacy1st Health is building a rural healthcare network by launching clinic operations across states. The Associate, Clinic Operations will support credentialing, licensing, and day-to-day site readiness to ensure clinics can start seeing patients.

Reporting to the Senior Director, Clinic Operations, you will maintain launch checklists, coordinate across teams, document workflows, and help track performance metrics to enable scalable growth of the network.