Clinic Flow Specialist — Back Office Efficiency

OLE Health; West Sacramento (CA); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

PTO 18 days

Holidays + Float

403(b) retirement plan

Tuition Reimbursement

Life & Accidental Insurance

Job summary

CommuniCare+OLE is seeking a Clinic Flow Coordinator in West Sacramento. The role supports back-office operations to optimize clinic flow and patient throughput, coordinating with the Health Center Manager and supervisors.

Strong communication and multitasking abilities are essential to balance schedules and ensure efficient care delivery. Candidates should have MA certification and preferably phlebotomy certification, with CPR required.

Qualifications

• Experience in a fast-paced outpatient setting is preferred.
• CPR certification is required.
• Bilingual abilities in multiple languages are strongly preferred.

Responsibilities

• Coordinate clinic flow in the back office to optimize provider and patient throughput.
• Collaborate with the Clinic Manager, Medical Director, and supervisors to fill appointment slots.
• Communicate effectively between front and back office to improve overall clinic operations.
• Support with patient triage, scheduling, and standby lists as needed.
• Assist with inventory, supplies, and occasional medical assistant duties.
• Maintain patient confidentiality per HIPAA and organizational policies.

Skills

Bilingual

CPR certification

Education

MA certification

Phlebotomy certification

Job description

Clinic Flow Coordinator (West Sacramento)

This content has been archived. It may no longer be relevant POSITION TITLE: Clinic Flow Coordinator DEPARTMENT: Medical REPORTS TOTITLE: Health Center Manager LOCATION: West Sacramento, CA HOURS: Full time,40 hoursa week, Mon to Fri PAY RANGE: $27.42 to $33.51/hr DLSE/FLSA STATUS:() ____Exempt/Salaried position _X__Nonexempt/Hourly position SUPERVISORY RESPONSIBILITIES(does this position have direct reports): YES NO AboutOLE Health

Established in 2023,OLE Healthis the result of a union of two health centers with adeep rootsin their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties andCommuniCareHealth Centers of Yolo County. Building on a legacy that began in 1972,OLE Healthis a network offederally-qualifiedhealth centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, homevisiting, and community and school-based programs.
BENEFITSMedical, Dental, Vision CoverageEmployer covers 90% of employee medical, dental and vision premium and 50% of dependent premium18days ofPTO (Vacation & Sick)10 Paid Holidays + 1 Float Holiday2% employer match with employee 4% Contribution 403(b) retirement planTuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)Life & Accidental Insurance CoverageEmployer contribution for Health Savings Account JOB SUMMARY/OVERVIEW:The Clinic Flow Coordinator works underthesupervisionof theBack Office Supervisorand collaborates with theHealth Center Managertooptimizethe flow of activities in the Primary Care clinic back office. Their role involvesfacilitatingcommunication among providers, staff, and patients. The ability to multitask and manage competing priorities is essential for success in this position

OLE Healthprovides an inclusive workplace that promotes and values diversity and life experience.OLE Healthencourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples,people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals ofall ages and religions, andindividuals who have been affected by the legal system.

YOU ARE WELCOME HERE.

***The following reflects requirements and essential functions of this position but does not restrict tasks that may be assigned.Essential functions include basic job duties, core elements, or fundamental responsibilities that an employee must perform to hold the position. Employees must be able to perform these essential functions with or without reasonable accommodation (accommodation may berequested).Duties and responsibilities are not all-inclusive, and they may be assigned or reassigned to this job at any time, due to reasonable accommodation or any other reason. ***

MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING

Education: Completion of M.A. certification required.Phlebotomy certificationpreferred. Experience/Lived Experience: Two years working as an M.A. in an outpatient setting.Experience working in a health clinic ordemonstratedcommitment tolow incomepopulations strongly preferred. Special Skills/Training: CPR certificationrequired.Ability to work in a fast-paced environment.Bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Knowledge of Federally Qualified Health Centers and the key health center principles and guidelines 2. Knowledge of computer systems;electronic health record system,spreadsheets,andschedulingguidelines 3. Responsible for overall coordination of clinic flow in the back office including management of cancelled appointments and no-show appointments 4. Maximizesschedulesbymanaging and working with various schedules and effectively overseeing and directing the stand-by list. 5. Works collaboratively with the Clinic Manager, Medical Director, Access Supervisor, Lead MedicalAssistantand/or Back Office Supervisor to ensure that appointment slots are filled. 6. Helps ensure effective communication between front and back office to increase clinic flow, regulate patient load for providers, and ensure that exam rooms are beingutilizedto full capacity. 7. Screens patients for appropriateness of clinic visits and coordinates case information; helps ensure triage protocols are being followed. 8. Works collaboratively with nursing staff to minimize wait times for patients, particularly for those with urgent needs. 9. Supports teams for quickstarts. 10. Serves as a backup to the Lead MA/Back Office Supervisor for administrative duties as needed. 11. Supports medical assistants with QIP measures. 12. Maintains patient confidentiality in accordance withOLE Health’spolicy and HIPAA guidelines. 13 Assists Clinic Manager with medical visits, patient interviews, and all other aspects of patient care as required. May be asked to call patients to schedule appointments. 14. Helps clean andstockspatient care areas and workstations. 15. Attends monthly update meetings,in-servicesand trainings. 16. Assists with inventory,orderingand stocking medicalsupplies,when necessary. 17. Assistswith other duties as assigned, including serving as a Medical Assistant, according to expectationsset forth inthe current job description. 18. Support remote healthcare providers by coordinating the referral of patients to the health center for point-of-care testing andsubsequentlycommunicating the test results back to the providers 19. Provide support with routine monitoring of oxygen tank levelsweekly. 20. Primary contact for handling backline calls andsupporting withnewborn registration and scheduling (as directed by region needs). 20. Performs other duties as assigned.