Clinic Business Representative Associate

Allina Health; Coon Rapids (MN); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Short-term/Long-term Disability

Vision benefits

Tuition Reimbursement

Job summary

Allina Health is seeking a Clinic Business Representative Associate to welcome patients, gather demographic and insurance data, and register them accurately for appointments. You will support phone inquiries and assist with check-in processes, ensuring a positive start to each patient’s visit.

The role involves collecting payments, managing the lobby, and assisting with office communications, with no evening or weekend shifts, typically 8-hour days on weekdays.

Qualifications

• Must be 18 years of age with education and/or experience as listed on the job description.
• Minimum 1 year computer knowledge.
• Experience with Microsoft Office products (Word, Outlook).
• Customer service, clerical, or other business office environment experience.
• Medical terminology knowledge preferred.

Responsibilities

• Greets, welcomes, and performs the registration process with patients in person or by phone.
• Collects demographic and insurance information and enters data into electronic medical records.
• Assists patients with telephone encounters and directs them to appointments or procedures.
• Collects co-pays and/or remaining balances and responds to questions about financial assistance.
• Maintains lobby organization, restocks supplies, and supports other office communication needs.
• Participates in weekly staff meetings and performs End of Day reconciliation.

Skills

Customer service

Clerical skills

Telephone support

Microsoft Word

Outlook

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Deliver exceptional customer service where it matters most—at the start of every patient’s care journey. As the first point of contact as a Clinic Business Representative Associate, you’ll create a welcoming experience while ensuring accurate, efficient registration that sets the tone for quality care. Ready to make every interaction count and build a career with purpose? Join our team today!
Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Principle Responsibilities

• Greets, welcomes, and performs the registration process with patients in person or by phone
  • Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation.
  • Assists patients with telephone encounters.
  • Identifies key words to initiate appropriate responses and de-escalation techniques as needed.
  • Directs patients to appointment or procedure.
• Collects co-pays and/or remaining balances
  • Obtains signatures from patients as needed.
  • Responds to questions regarding financial assistance programs.
  • Performs the End of Day reconciliation process.
  • May participate in the prescription refill order process as appropriate and in scope for position.
• Manages and organizes the patient care lobby (or lobbies) and provides other department support
  • Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day.
  • Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed.
  • May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties.
  • Performs weekly downtime check.
  • Active participation in staff meetings.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• Minimum 1 year computer knowledge

Preferred Qualifications

• High school diploma or GED
• Experience with Microsoft Office products (Word, Outlook)
• Customer service, clerical, or other business office environment experience
• Medical terminology knowledge

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently
• 1.0 FTE (80 hours per two-week pay period)
• 8-hour day shifts, Monday through Friday, with varying start and end times; schedules are provided four weeks in advance
• No evenings or weekends

Pay Range

Pay Range: $19.61 to $26.70 per hour
The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.
Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.
We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits Include

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer
• Benefit eligibility/offerings are determined by FTE and if you are represented by a union.