Clinic Assistant

MedStar Health; White Plains (MD); On-site; USD 25,000 - 41,000; Full time

Job summary

MedStar Health in the United States is seeking a Clinic Assistant (Therapy/Rehabilitation Technician) to perform clerical and patient care duties that support daily operations. You will greet patients, set up treatment rooms, assist therapists, and handle administrative tasks to ensure smooth patient flow.

The role emphasizes teamwork, organization, and customer service, with CPR certification required within 90 days and potential additional specialty certifications depending on department.

Qualifications

• Teamwork in a clinical setting and friendly patient interactions.
• Strong organization and attention to detail.
• Customer service skills for interacting with patients and families.
• Ability to take initiative and follow procedures.
• Effective communication with staff and patients.
• Ability to use computer systems, fax, copier, and related office tech.

Responsibilities

• Greet and register patients, inform therapists of arrivals, and escort patients as needed.
• Prepare treatment rooms and ensure cleanliness and readiness for sessions.
• Assist with patient treatment under therapist supervision and support sessions.
• Stock linen and maintain supplies; manage par levels and orders as directed.
• Keep equipment clean and properly stored; report broken items.
• Perform administrative tasks and help schedule the next day’s appointments.
• Answer phones professionally and handle other administrative duties as requested.
• Monitor safety and escalate patient condition changes to the therapist.
• Participate in meetings or committees as required by supervisor.

Skills

Teamwork

Organization

Customer service

Initiative

Communication

Computer systems

Education

High School Diploma or GED

1-year certificate from college/technical school

Job description

About the Job

General Summary of Position

The Clinic Assistant (Therapy/ Rehabilitation Technician) performs a variety of clerical and patient care duties essential to the daily operation. These duties include but are not limited to: assisting with medical record operations on a daily basis; greeting registering and escorting patients; completing set-ups and clean-up for patient care; turning over patient rooms; performing other patient care duties as determined by the therapist.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Greets all patients professionally. Informs therapist of patient arrival and escorts patient as needed. Prepares treatment rooms and areas for evaluations and treatment. Is timely and punctual in addressing the needs and expectations of the therapists and patients.
• Assists with patient treatment as directed by therapist and/or provide coverage as appropriate and needed. Under the close supervision of a therapist may assist with predetermined well defined treatment sessions to include but not limited to exercise program ambulation transfer activities balance activities preparations for a swallowing study.
• Routinely stocks the linen cabinets and maintains appropriate levels of linen. Empties dirty linen hampers as indicated or as requested by supervisor.
• Maintains all clinical supply par levels according to established levels. Assists in the ordering of new supplies as directed by their supervisor. Informs supervisor of patient and clinical system maintenance workflow and other clinical processes on a regular basis.
• Follows established policies and procedures for cleaning and maintaining all equipment (mat tables mats clinic surfaces paraffin modalities hot pack machine etc.). Cleans mat tables and all equipment after every use. Assists with ensuring that all equipment is put in its proper place and that the treatment areas and storage rooms are neat and orderly. Reports any broken or missing equipment to supervisor.
• Performs all administrative tasks as assigned. Prepares the schedule for the next day. Adheres to schedules to maintain efficient patient care delivery.
• Answers telephones as needed with the correct salutation and a smile in their voice. Completes other administrative assignments or duties as requested.
• Anticipates any potential safety issues. Recognizes the need for and requests professional assistance with patient's condition changes and communicates effectively with appropriate professional.
• Participates in meetings and on committees as requested by supervisor

Minimal Qualifications

Education

• High School Diploma or GED required
• One (1) year certificate from college or technical school preferred

Experience

• Prior work experience not required

Licenses and Certifications

• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

• Able to work in a team environment;
• organized timely detail-oriented pleasant and friendly attitude;
• customer service skills for interacting with patients including communicating with patients and family members of diverse ages and backgrounds;
• takes initiative in following through with all procedures and policies;
• effective communication;
• must be able to utilize computer systems software fax machine and copier.

This position has a hiring range of

USD $18.40 - USD $29.74 /Hr.