Clinic Assistant

MedStar Health’s Washington Hospital Center; Washington (District of Columbia); Hybrid; USD 25,000 - 41,000; Full time

Job summary

MedStar Health’s Washington Hospital Center is seeking a Clinic Assistant (Therapy/Rehabilitation Technician) to support daily operations, assist with medical records, greet and escort patients, and help therapists with patient care tasks in a busy outpatient setting. The role emphasizes teamwork, patient-centered service, and adherence to safety and department policies.

Requires High School Diploma or GED; CPR certification; prior experience not required.

Qualifications

• High School Diploma or GED required.
• One (1) year certificate from college or technical school preferred.
• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) certification for healthcare providers within 90 days required.

Responsibilities

• Contributes to department goals and adheres to policies, quality, and safety standards.
• Greets patients professionally, informs therapist of arrival, escorts patients, and prepares treatment rooms.
• Assists with patient treatment under supervision of a therapist and may cover treatment sessions as needed.
• Stocks linen cabinets and maintains adequate linen levels; handles dirty linen as directed.
• Maintains clinical supply par levels and assists in ordering supplies; informs supervisor of maintenance needs.
• Cleans and maintains equipment and treatment areas; reports broken or missing equipment.
• Performs administrative tasks and prepares the schedule for the next day; supports efficient patient care delivery.
• Answer phones with proper salutation and handle other administrative duties as requested.
• Identifies potential safety issues and communicates changes to appropriate professionals.
• Participates in meetings and committees as requested.

Skills

Team player

Organized

Detail oriented

Customer service

Effective communication

Initiative

Education

High School Diploma or GED

1-year certificate from college/technical school

Tools

Computer systems software

Fax machine

Copier

Job description

General Summary of Position

The Clinic Assistant (Therapy/ Rehabilitation Technician) performs a variety of clerical and patient care duties essential to the daily operation. These duties include but are not limited to: assisting with medical record operations on a daily basis; greeting registering and escorting patients; completing set-ups and clean-up for patient care; turning over patient rooms; performing other patient care duties as determined by the therapist.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Greets all patients professionally. Informs therapist of patient arrival and escorts patient as needed. Prepares treatment rooms and areas for evaluations and treatment. Is timely and punctual in addressing the needs and expectations of the therapists and patients.
• Assists with patient treatment as directed by therapist and/or provide coverage as appropriate and needed. Under the close supervision of a therapist may assist with predetermined well defined treatment sessions to include but not limited to exercise program ambulation transfer activities balance activities preparations for a swallowing study.
• Routinely stocks the linen cabinets and maintains appropriate levels of linen. Empties dirty linen hampers as indicated or as requested by supervisor.
• Maintains all clinical supply par levels according to established levels. Assists in the ordering of new supplies as directed by their supervisor. Informs supervisor of patient and clinical system maintenance workflow and other clinical processes on a regular basis.
• Follows established policies and procedures for cleaning and maintaining all equipment (mat tables mats clinic surfaces paraffin modalities hot pack machine etc.). Cleans mat tables and all equipment after every use. Assists with ensuring that all equipment is put in its proper place and that the treatment areas and storage rooms are neat and orderly. Reports any broken or missing equipment to supervisor.
• Performs all administrative tasks as assigned. Prepares the schedule for the next day. Adheres to schedules to maintain efficient patient care delivery.
• Answers telephones as needed with the correct salutation and a smile in their voice. Completes other administrative assignments or duties as requested.
• Anticipates any potential safety issues. Recognizes the need for and requests professional assistance with patient's condition changes and communicates effectively with appropriate professional.
• Participates in meetings and on committees as requested by supervisor

Minimal Qualifications

Education

• High School Diploma or GED required
• One (1) year certificate from college or technical school preferred

Experience

• Prior work experience not required

Licenses and Certifications

• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
• Additional unit/specialty certifications may vary by department or business unit.

Knowledge Skills and Abilities

• Able to work in a team environment;
• organized timely detail-oriented pleasant and friendly attitude;
• customer service skills for interacting with patients including communicating with patients and family members of diverse ages and backgrounds;
• takes initiative in following through with all procedures and policies;
• effective communication;
• must be able to utilize computer systems software fax machine and copier.

This position has a hiring range of

USD $18.40 - USD $29.74 /Hr.