Clinic Administrative Assistant

Kansas Humane Society; Wichita (KS); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

10 holidays per year

Health insurance

Dental plan

Vision plan

SIMPLE IRA retirement

Pre-tax spending accounts

Discounts on adoptions

Employee assistance program

Discounts on store items

Job summary

The Kansas Humane Society in Wichita seeks a Clinic Administrative Assistant who will play a pivotal role in supporting animal welfare and medical services. The role involves data entry, appointment scheduling, check-in duties, and friendly customer service to pet owners, volunteers, and staff.

This position may be full or part time and comes with a comprehensive benefits package and supportive team culture that prioritizes animal welfare and community engagement.

Qualifications

• High School diploma or equivalent required.
• Experience in caregiving or customer service preferred.
• Ability to perform accurate medical and surgical data entry.
• Knowledge of data entry and Microsoft programs.

Responsibilities

• Perform data entry of medical records and vaccination history.
• Schedule medical, surgical, and donor subsidized procedures.
• Check-in patients and manage clinic appointment flow.
• Provide courteous customer service to staff, volunteers, and clients.

Skills

Data entry

Microsoft Office

Phone etiquette

Attention to detail

Flexible

Independent judgment

Animal handling

Education

High School Diploma or Equivalent

Tools

PetPoint

Luminate

Job description

Come join the Kansas Humane Society pack! We are looking for a Clinic Administrative Assistant that loves being an important part of an animal's life. This position may be full or part time.***KHS is a qualified employer for the Public Loan Service Forgiveness program.***We offer:Generous paid time off10 paid holidays per yearPaid time when closed for Inclement WeatherComprehensive low deductible health, pharmacy and dental plansVision insurance planSIMPLE IRA Retirement Plan with a generous company matchPre-tax spending accounts for health care and childcare expensesDiscounted YMCA membershipDiscounts on adoptions, retail store items, basic veterinary services and medicine, and pet foodEmployee Assistance ProgramPOSITION PURPOSEProvides timely and accurate performance of administrative duties in support of the Clinic, including, but not limited to: surgical and medical data entry, scheduling of medical and surgical appointments, check-in and scheduling of Donor Subsidized Spay/Neuter patients, and courteous customer service.ESSENTIAL FUNCTIONSCustomer Service: Provides and models timely, polite, and respectful internal and external customer service regardless of the circumstances. Must remain calm, flexible, and willing to see other perspectives. Provides recognition and support to both staff and volunteers for their individual contributions to our agency.Customer Training: Must possess the ability to provide information regarding preventative healthcare policies, pet evaluation techniques, adoption policies, post-operative instructions, euthanasiaClerical: Performs accurate, complete, and concise entry of medical and surgical exam findings, test results, and vaccination history, using PetPoint and Luminate. Schedules Donor Subsidized Spay/neuter, medical, surgical, and externship appointments. Monitor & maintain record of clinic volunteer activity. Prepare Animal Health Certificates. Provides clerical assistance to other clinic staff as time allows.Training: Participates in staff training and development opportunities as requested. Participates in special events, projects, and cross training programs as needed.KHS CORE VALUESThe Kansas Humane Society has HEART:Revision Date: 06/26/2023 Clinic Administrative Assistant Page 2HAVE COMPASSIONWe have empathy and understanding for the community and pets we serve, our teammates and our partners inanimal welfareEXEMPLIFY COMMITMENTWe show our dedication in our work ethic and willingness to learn and grow.ACT WITH INTEGRITYWe prioritize integrity in all our actions.RESPECT ALLWe treat all animals and people with respect.THRIVE THROUGH COLLABORATIONWe are better together, united in our service to pets and their people.EDUCATION/CERTIFICATION: High School Diploma or EquivalentREQUIRED KNOWLEDGE: Knowledge of data entry, Microsoft programs, and phone etiquette.EXPERIENCE REQUIRED: A background in a caregiving or customer service field. Should prefer and have the ability to cope with emotionally demanding work.SKILLS/ABILITIES: Attention to detail a must. Needs to be flexible, efficient, and respectful. Should be able to exercise sound judgment and make independent decisions. Animal handling is preferred.PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITIONTALKING: Ability to speak effectively and communicate clearlyAVERAGE HEARING: Able to hear average conversationsREPETETIVE MOTION: The employee is regularly required to type continuously throughout the day.FINGER DEXTERITY: The employee is regularly required to use hands to type.AVERGE VISION: Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.BODY FLEXIBILITY: The employee may be required to climb, balance, kneel, stoop, crouch, or crawl. May be pulled, jolted, or jumped on by small and large animals.PHYSICAL STRENGTH: The employee must occasionally lift and/or move up to 50 pounds. May also walk, sit, or stand for long periods of time.WORKING CONDITIONSMay work in areas with high noise level, occasional foul odors, dangerous animals, toxic chemicals, environmental contaminants, zoonotic diseases, and challenging customers. Adequate lighting. Adequate ventilation. Adequate seating. Adequate safety & protective products and equipment. May be required to work in excess of normal workday and work weekends.MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITIONREASONING ABILITY: Ability to deal with a variety of variables under only limited standardization, and to remain focused during times of distraction.MATHEMATICS ABILITY: Ability to add, subtract, multiply and divide all units of measure using whole numbers and common fractions.LANGUAGE ABILITY: Ability to read, analyze, and interpret documents. Read, interpret, and record medical data. Ability to communicate clearly (verbal & written).EMOTIONAL ABILITY: Ability to cope with stress, loss/ death/grief, emotional and physical fatigue, long hours, and a variety of different human personalities.INTENT AND FUNCTION OF JOB DESCRIPTIONSJob descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.