Clinic Administrative Assistant

Fresenius Medical Care; Des Moines (IA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated secretary/receptionist to join their team in a clinical environment. This role is crucial for maintaining clinic operations and providing exceptional customer care to patients living with kidney disease. You will be the face of the facility, engaging with patients and ensuring a professional atmosphere. Your administrative skills will be vital in scheduling, managing records, and supporting the healthcare team. If you are organized, proactive, and passionate about making a difference in patients' lives, this opportunity is perfect for you.

Qualifications

• High School Diploma or GED required with 1-2 years of related experience preferred.
• Strong organizational and multitasking skills are essential.

Responsibilities

• Perform general office duties and provide administrative support.
• Maintain patient confidentiality and manage scheduling and registration.

Skills

Office Procedures Knowledge

Microsoft Office Proficiency

Adaptability to Software

Professional Attitude

Written Communication Skills

Verbal Communication Skills

Resourcefulness

Organizational Skills

Multitasking Skills

Customer Service Attitude

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

PURPOSE AND SCOPE:

Performing general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment.

Be the "face" of one of our outpatient or hospital facilities and use your administrative skills to impact the lives of our patients and their families. As a secretary/receptionist at Fresenius Kidney Care, you will be an integral part of a cross-functional team, providing administrative support to maintain clinic operations and provide the best customer care for patients living with kidney disease.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Under general supervision, follows established company policies and procedures and applies acquired job skills to:

Patient Engagement and Front Desk - Responsibilities may include the following based on location and business need:

• Answering telephone & routing calls to the appropriate person
• Professionally greet all patients and guests.
• Maintain a professional environment at all times. Monitors the reception and waiting areas.
• Distributing incoming mail.
• Obtain necessary signatures to ensure the efficient processing of admissions data in accordance with FMCNA policies and procedures.
• Ensure all aspects of patient confidentiality are maintained at all times.

Scheduling and Registration - Responsibilities may include the following based on location and business need:

• Maintains accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.
• Prepares medical records for facsimile or mail related to travel, transplant, disability, and others.
• Organizes travel for patients by contacting and providing requested medical records.
• Coordinates with transient patient paperwork.
• Coordinates transfer placements and confirmations along with Clinical Manager.
• Confirms admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing, and scanning.
• Assist with medical appointment referrals and scheduling.
• Assist with transportation coordination and referrals.
• Ensures data entry has been completed for Crown Web related to ESRD 2728, ESRD 2746, and PART.
• Monthly insurance card scanning.

Administrative and Additional Responsibilities - Responsibilities may include the following based on location and business need:

• Setting up and maintaining filing systems and basic databases as applicable.
• Completing forms and reports as required by the various company offices and outside vendors and agencies.
• Preparing purchase orders using the appropriate software application.
• Assisting with department/facility accounts receivable and accounts payable functions and responsibilities as needed.
• Maintaining inventory of the necessary office supplies.
• Assists in auditing records for ongoing compliance with medical records standards (H&Ps, monthly physician progress notes, care plans, etc).
• Assists in the collection of Patient Demographic Information and Continuous Quality Improvement Data.
• Assemble, file and maintain patient medical records.
• Print patient schedule and pull patient charts daily.
• Arrange for package pickup and delivery.
• Assists with month-end reporting requirements.
• Participate in collaboration sessions such as center/team huddles and staff meetings.
• Attend education and training sessions as appropriate and apply key learnings.

SKILLS:

• Knowledge of office procedures required.
• Proficient in Microsoft Office applications.
• Ability to adapt to supporting software applications.
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Strong organizational skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Day-to-day work includes desk and personal computer work and possible interaction with patients, facility staff, and physicians. The position may require travel between assigned facilities and various locations within the community. The work environment may be characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials.

SUPERVISION:

• None.

EDUCATION:

• High School Diploma or GED required.

EXPERIENCE AND REQUIRED SKILLS:

• Minimum 6 months relevant experience without a degree.
• 1-2 years related experience preferred.
• Experience working knowledge of computers with Microsoft Word, Excel, and PowerPoint preferred. Good verbal communication skills.
• Pleasant telephone manner.