Climbing Associate

Bliss Climbing Corporation; Wichita, Northern (KS, KY); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Membership included

CWA Instructor certification potential

Job summary

Bliss Climbing Corporation in Wichita is seeking a part-time Climbing Associate to greet guests, monitor safety, orient new climbers, and assist with front desk duties, pro shop sales, and gym upkeep.

You will help ensure waivers are linked to records, support member services and events, and have the opportunity to pursue the CWA Instructor certification. CPR/SafeSport training is expected within the first 90 days.

Qualifications

• Customer-facing role in a gym environment.
• Ability to explain safety procedures and policies.
• Willingness to obtain CPR/SafeSport training and belay certifications.

Responsibilities

• Monitor climbers to ensure safety and policy compliance.
• Address safety concerns and report issues as needed.
• Verify waivers and link to visitor records before entering climbing area.
• Provide excellent customer service and support to members.
• Assist with pro shop sales, memberships, and class promotions.

Skills

Customer service

Member support

Climbing instruction

Safety monitoring

Waiver verification

Job description

Summary: As a Climbing Associate, you are the face of Bliss. You’ll have face-to-face interaction with our guest and members while providing exceptional service. Climbing Associates offer a very important role in monitoring safety in the climbing area by offering orientation training to new climbers and doing climb area checks. This position also includes front desk check-ins, store sales, gym cleaning, and more. Opportunity to become a CWA certified Climbing Wall Instructor available as well. Membership included.

Job Type: Part-Time

Availability Requested: Opening, Closing, and Weekends

Applicants must be at least 18 years of age to comply with safety and operational standards for working in a climbing gym environment.

• Monitor climbers to ensure adherence to gym policies and safety procedures.
• Assist with addressing and reporting safety concerns as needed.
• Verify that all visitors complete a waiver and ensure it is properly linked to their record before entering the climbing area.

Customer Service and Member Support

• Create a welcoming environment by engaging with members, addressing their needs, and fostering a sense of belonging ensuring they always leave satisfied.
• Support in-gym events and contribute to building a positive environment.
• Assist with pro shop sales, retail transactions, and membership or class promotions to help members find the best options for their needs.

Climbing Instruction

• Provide climbing orientations to new guests in the gym.
• Provide basic guidance to members and teach climbing classes after proper certifications are obtained.
• Opportunities for teaching advanced belay and climbing classes are available based on experience and certification achievements.
• Complete and maintain required training:
• Within first 30 – 90 days of employment: CPR Training, SafeSport Training, Belay tested, obtain CWA Climbing Wall Instructor Level 2 Certification.

Facility Maintenance

• Maintain cleanliness and organization throughout all areas of the facility.
• Assist with basic equipment checks and upkeep.
• Work collaboratively with fellow team members to ensure smooth daily operations.

Other

• Perform all duties as assigned and adhere to other job responsibilities required by your supervisor.