Client Technology Staging Associate

日本アバカス株式会社; Phoenix (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

日本アバカス株式会社 is seeking a Client Technology Staging Associate based in Chandler, Arizona. This entry-level position offers the opportunity to start a career in IT, focusing on device provisioning and staging for clients. You will build and configure PCs and manage various hardware, requiring strong communication skills and technical knowledge in Windows and cloud environments.

The role necessitates working full-time on-site and involves defining processes for efficiency through automation and troubleshooting hardware issues.

Qualifications

• Experience in IT support, system administration, or a client-facing technical role preferred.
• Hands-on experience building and configuring Windows PCs.
• Basic understanding of macOS, Active Directory, DNS & DHCP, Microsoft 365/Azure, networking, automation tools, device management.

Responsibilities

• Build and configure laptops and desktop PCs using Abacus standard procurement and processes.
• Stage devices according to Abacus and client-specific checklists.
• Troubleshoot hardware issues including GPUs, USB devices, driver conflicts, and OS-level errors.

Skills

IT support

Client-facing communication

PC building and imaging

Windows and macOS configuration

Tools

Active Directory

Microsoft 365/Azure

Automation tools

Job description

The Client Technology Staging Associate is excellent entry level position to jump start your career in IT! As a CTS Associate you'll be responsible for end-to-end device provisioning and multi-device staging in support of the Abacus client base. This role combines hands‑on PC building and imaging with user onboarding/offboarding and the configuration of additional client hardware such as mobile devices, phones, and select network‑enabled equipment. This position is client‑facing in impact and highly visible within the organization. It requires precision, strong communication skills, technical depth across Windows and cloud environments, and a process‑driven mindset. While exposure to network‑connected devices is expected, this role does not require advanced network engineering responsibilities.

Associates in this role are expected to execute standardized build processes while also identifying opportunities to improve efficiency through automation and scripting.

Responsibilities

• PC Build, Imaging & Hardware Configuration: Build and configure laptops and desktop PCs using Abacus standard procurement and build processes. Execute imaging workflows (PXE, USB, or automated tools). Stage devices according to Abacus and client-specific checklists. Install and configure Windows and macOS operating systems. Configure BIOS settings, drivers, and firmware updates as required. Troubleshoot hardware issues including GPUs, USB devices, driver conflicts, and OS-level errors. Validate successful configuration prior to shipment.
• Additional Equipment Staging: Stage and initial configuration on equipment such as mobile devices, desk phones, peripheral hardware, and network devices.

Qualifications

• Experience in IT support, system administration, or a client-facing technical role preferred.
• Hands‑on experience building and configuring Windows PCs.
• Basic understanding of macOS, Active Directory, DNS & DHCP, Microsoft 365/Azure, networking, automation tools, device management.
• Ability to commute to Chandler, AZ office full time (5x/week).