Client Technical Support Expert

Konica Minolta Business Solutions, U.S.A., Inc.; Nashville (TN); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Konica Minolta is seeking a Client Technical Support Expert in the United States to collaborate with field technicians, managers, and dealers. The role focuses on delivering exceptional client service, supporting the fleet in the specified region, and mentoring service staff.

Travel is substantial to meet client needs and ensure operational excellence. The ideal candidate has strong communication skills, 5+ years in a related role, and a N+ or equivalent certification, with a high school diploma

Formación

• Proven ability to manage multiple priorities and meet deadlines.
• Excellent verbal and written communications skills
• Proven ability to provide remote technical support via remote access software
• 5+ years industry experience in a related role
• Certified on N+ or equivalent
• High School diploma or GED required

Responsabilidades

• Act as the primary liaison for clients within the designated geographic area, ensuring exceptional client satisfaction and service delivery.
• Support the account fleet within the designated geographic area.
• Collaborate with field service technicians, Branch Service Managers, and dealers to resolve issues in a timely and efficient manner.
• Demonstrate technical proficiency with Konica Minolta models and configurations tailored to client needs.
• Coach and mentor Konica Minolta Service Technicians on best practices and system integration.
• Organize quarterly color audits to ensure high-quality output.
• Work with the Client Services Manager to implement field policies and procedures for spare parts requirements and service methodologies.
• Assist the Client Services Manager in aligning clients’ operational needs with the Konica Minolta Service Teams.
• Travel 50-75%

Conocimientos

Multitasking

Communication skills

Remote support

5+ years experience

N+ certification

Educación

High School diploma or GED

N+ certification

Herramientas

Remote access software

Descripción del empleo

Overview

Si ce poste est situé au Canada, veuillez visiter notre site français à l’adresse suivante : https://careerscafr-kmbskonicaminolta.icims.com/jobs et rechercher le numéro d’emploi indiqué ci-dessus afin de consulter cette offre d’emploi en français.

Konica Minolta currently has an exciting opportunity for a Client Technical Support Expert! As a Client Technical Support Expert, you will collaborate closely with field service technicians, Branch Service Managers, and dealers to resolve issues efficiently and effectively. You will demonstrate technical proficiency with Konica Minolta models and configurations tailored to client needs. This role offers the opportunity to coach and mentor service technicians, organize quality audits, and implement field policies, making a significant impact on client satisfaction and operational excellence.

Responsibilities

• Act as the primary liaison for clients within the designated geographic area, ensuring exceptional client satisfaction and service delivery.


• Support the account fleet within the designated geographic area


• Collaborate with field service technicians, Branch Service Managers, and dealers to resolve issues in a timely and efficient manner.


• Demonstrate technical proficiency with Konica Minolta models and configurations tailored to client needs.


• Coach and mentor Konica Minolta Service Technicians on best practices and system integration.


• Organize quarterly color audits to ensure high-quality output.


• Work with the Client Services Manager to implement field policies and procedures for spare parts requirements and service methodologies.


• Assist the Client Services Manager in aligning clients’ operational needs with the Konica Minolta Service Teams.


• Travel 50-75%

Qualifications

• Proven ability to manage multiple priorities and meet deadlines.


• Excellent verbal and written communications skills


• Proven ability to provide remote technical support via remote access software


• 5+ years industry experience in a related role


• Certified on N+ or equivalent


• High School diploma or GED required

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minoltaonline and follow it on Facebook,YouTube,LinkedInandTwitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.