Client Systems Engineer 1 - Information Systems - FT - Day

100 Stormont-Vail HealthCare, Inc.; United States; Hybrid; USD 75,000 - 105,000; Full time

Job summary

Stormont Vail Health is seeking a Client Systems Engineer to advance complex technical issues, mentor Help Desk staff, and drive new technology initiatives. You will review service requests, participate in strategic projects, and help maintain Windows/print environments across the organization.

Ideal candidates have 2 years in desktop support, a IT-related bachelor's degree, and strong communication skills to document configurations and procedures.

Qualifications

• Bachelor's degree in an IT-related field.
• 2 years experience in desktop technician role supporting Windows PCs.
• 2 years experience with SVH Information Technology.
• Proficient in deploying and troubleshooting Windows 10 OS.
• Understanding of configuring and maintaining network-attached devices.

Responsibilities

• Troubleshoot PCs, mobile devices, printers, and peripherals timely and professionally.
• Research and test new technology; make recommendations for future initiatives.
• Provide instruction and mentorship to Help Desk staff.
• Analyze performance and resolve difficult client issues beyond Help Desk scope.
• Lead or participate in strategic projects from Help Desk Manager.
• Support and maintain Windows and Epic print environment setup.
• Develop and maintain technical documentation for Help Desk training and operations.
• Install, configure, test, and maintain operating systems and applications.

Skills

Windows 10 troubleshooting

Network devices & services

Documentation & diagrams

Education

Bachelor's Degree IT related field

Tools

SCCM Administration

Print Server Administration

MCSA Certification (MS Windows)

Job description

A Brief Overview

The Client Systems Engineer is an advanced technical position that reports up to the Help Desk Manager and is involved with projects, research, and testing of new technology. A CSE is a resource utilized by the Help Desk for tough problems, as well as potentially any initiative that touches the client workstations. The CSE is the last step in the Helpdesk technical escalation path. Each CSE inspects the service activity for his/her assigned areas within the organization and is expected to review all service requests for their area of responsibility before the service request is routed to another team.

Education Qualifications

Bachelor's Degree IT related field.

Preferred Experience Qualifications

2 years Experience working in a desktop technician role supporting Windows based PCs and PC related applications.

Required Experience

2 years Experience with SVH Information Technology.

Preferred Skills and Abilities

• Proficient in the deployment, maintenance and troubleshooting of the Windows 10 operating system. (Required proficiency)
• In depth understanding of the configuration, installation and maintenance of various network attached devices and services. (Required proficiency)
• Strong interpersonal and communications (oral and written) skills ability to document operational procedures, system configurations, and architectural design diagrams. (Required proficiency)
• Print Server Administration skills. (Preferred proficiency)
• Microsoft SCCM Administration skills. (Preferred proficiency)

Licenses and Certifications

• A+ Certification - COMPTIA Preferred
• Network + Certification - COMPTIA Preferred
• Security + Certification - COMPTIA Preferred
• Microsoft Windows MCSA is preferred.

What you will do

• Apply technical expertise to troubleshoot PCs, mobile devices, printers, and peripherals in a timely, professional manner.
• Research and test new technology and make recommendations to the organization on future/proposed technology initiatives.
• Provides instruction & mentorship to Help Desk staff.
• Performance & troubleshooting analysis of the most difficult client problems that are typically not able to be resolved at the Help Desk.
• Participates in or leads strategic projects as assigned by Help Desk Manager.
• Perform related duties as assigned by Help Desk Manager.
• Responsible for developing and maintaining the Help Desk Tech training process.
• Assist in the setup and administration of our Windows and Epic print environment.
• Develop and maintain technical documentation essential for Help Desk training and operations.
• Installing, configuring, testing and maintaining operating systems, application software and system management tools.

Travel Requirements

5% Occasionally travel to off-campus clinic locations spread out across NE Kansas Required for All Jobs Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health Performs other duties as assigned Patient Facing Options Position is Not Patient Facing

Remote Work Guidelines

Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards. Stable access to electricity and a minimum of 25mb upload and internet speed. Dedicate full attention to the job duties and communication with others during working hours. Adhere to break and attendance schedules agreed upon with supervisor. Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Hybrid Scope

No Supervisory Responsibility No Budget Responsibility No Budget Responsibility

Physical Demands

Balancing: Occasionally 1-3 Hours
Carrying: Occasionally 1-3 Hours
Climbing (Ladders): Occasionally 1-3 Hours
Climbing (Stairs): Occasionally 1-3 Hours
Crawling: Occasionally 1-3 Hours
Crouching: Occasionally 1-3 Hours
Driving (Automatic): Occasionally 1-3 Hours
Eye/Hand/Foot Coordination: Frequently 3-5 Hours
Feeling: Frequently 3-5 Hours
Grasping (Fine Motor): Frequently 3-5 Hours
Grasping (Gross Hand): Frequently 3-5 Hours
Handling: Frequently 3-5 Hours
Hearing: Frequently 3-5 Hours
Kneeling: Occasionally 1-3 Hours
Lifting: Occasionally 1-3 Hours up to 50 lbs
Operate Foot Controls: Rarely less than 1 hour
Pulling: Frequently 3-5 Hours up to 50 lbs
Pushing: Frequently 3-5 Hours up to 50 lbs
Reaching (Forward): Frequently 3-5 Hours up to 50 lbs
Reaching (Overhead): Frequently 3-5 Hours up to 50 lbs
Repetitive Motions: Frequently 3-5 Hours
Sitting: Frequently 3-5 Hours
Standing: Frequently 3-5 Hours
Stooping: Occasionally 1-3 Hours
Talking: Frequently 3-5 Hours
Walking: Frequently 3-5 Hours

Working Conditions

Combative Patients: Rarely less than 1 hour
Dusts: Rarely less than 1 hour
Electrical: Rarely less than 1 hour
Infectious Diseases: Rarely less than 1 hour
Mechanical: Rarely less than 1 hour
Needle Stick: Rarely less than 1 hour
Noise/Sounds: Occasionally 1-3 Hours
Other Atmospheric Conditions: Rarely less than 1 hour
Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour
Risk of Exposure to Blood and Body Fluids: Occasionally 1-3 Hours
Risk of Exposure to Hazardous Drugs: Occasionally 1-3 Hours
Hazards (other): Rarely less than 1 hour
Vibration: Rarely less than 1 hour
Wet and/or Humid: Rarely less than 1 hour

Equal Opportunity Statement

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment. Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

Company Information

Stormont Vail Health is a nonprofit integrated health system that has been serving the health care needs of Kansas for more than 130 years. Stormont Vail has been recognized as a Magnet organization since 2009 by the American Nurses Credentialing Center. It is composed of Stormont Vail Hospital, a 586-bed acute care hospital, and Cotton O’Neil Clinic, a multi-specialty physician group with more than 500 providers, which includes more than 250 physicians. Nearly 5,300 employees provide care and support services for patients in the hospital and 35 other locations, including the Cotton O’Neil Heart Center, Cancer Center, Diabetes & Endocrinology Center, Digestive Health Center, Pediatrics clinics and 10 regional primary care clinics. Stormont Vail Health is committed to its mission of improving the health of the community by being a national leader in providing compassionate, high quality and efficient integrated care through collaboration that results in a healthier community.