Client Support Technician

Mission Harbor Behavioral Health; Santa Barbara (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Mission Harbor Behavioral Health is seeking staff to support clients in daily programming and ensure adherence to facility rules and documentation protocols. Frontline interactions will involve guiding clients through daily activities and maintaining accurate census data.

The role requires experience with addiction/mental health populations, familiarity with 12-step models, and a sobriety period if recovering, plus strong ethics and communication skills to model appropriate behavior.

Qualifications

• 1 year experience with a substance abuse/mental health population
• Familiarity with the 12-step model
• At least 1 year of sobriety if recovering

Responsibilities

• Facilitates clients' daily activities in the facility.
• Maintain current and accurate census report
• Observes and monitors clients' behavior and intervenes based on schedule, individual client's treatment plan and facility needs.
• Facilitates attendance at assigned groups/meetings/activities per program schedule.
• Writes in activity log (including check-in and check-out as well as a summary of the
• Ensures physical facility safety and security by conducting regular checks for working CO2, smoke, and fire alarms, perimeter checks, and working lights and fixtures.
• Orient new clients to facility rules and client guidelines.
• Follow emergency procedures (including phone call protocol, etc.)
• Maintain food and supplies inventory
• Conducts supervised UA drug screen collection when directed, following appropriate procedures.
• Other duties assigned.

Skills

Experience with substance abuse/mental

Familiarity with 12-step model

Job description

Minimum Qualifications/Requirements:

1 year experience with a substance abuse/mental health population, familiarity with the 12-step model, and have at least 1 year of sobriety if recovering.

Reports to:

Program Director

Basic Functions:

Front line interactions with clients' daily programming, ensures clients' program compliance of rules and regulations, exercises good role modeling, and demonstrates proper code of ethics and protocol of documentation.

Job Duties and Responsibilities:

• Facilitates clients' daily activities in the facility.
• Maintain current and accurate census report
• Observes and monitors clients' behavior and intervenes based on schedule, individual client's treatment plan and facility needs.
• Facilitates attendance at assigned groups/meetings/activities per program schedule.
• Writes in activity log (including check-in and check-out as well as a summary of the
• Ensures physical facility safety and security by conducting regular checks for working CO2, smoke, and fire alarms, perimeter checks, and working lights and fixtures.
• Orient new clients to facility rules and client guidelines.
• Follow emergency procedures (including phone call protocol, etc.)
• Maintain food and supplies inventory
• Conducts supervised UA drug screen collection when directed, following appropriate procedures.
• Other duties assigned.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.