Client Support Team Lead: Scheduling & Training

Citizen Advocates, Inc.; City of Ogdensburg (NY); Vor Ort; USD 26.000 - 32.000; Vollzeit

Zusammenfassung

Citizen Advocates, Inc. is seeking a CSR Lead to manage multi-functional duties and act as the subject-matter expert for customer support representatives at our Ogdensburg site. The role mirrors the CSR job description with added leadership responsibilities.

The position is full-time (40 hours per week) with a focus on staff scheduling, clinician coordination, and timely communication between the CS Manager and Practice Manager.

Qualifikationen

• High school diploma or equivalent.
• Experience with mental health or substance use populations preferred.
• Willingness to work full-time and flexible hours.

Aufgaben

• Maintain staff schedules and provide weekly plans 2 weeks out.
• Serve as liaison between CS Manager and Practice Manager.
• Direct contact for clinicians/prescribers.
• Train new customer support staff.
• Audit provider schedules.
• Track work orders and ensure data entry and weekly follow-through.
• Coordinate purchasing and enrollment tracking.
• Attend meetings as needed.

Kenntnisse

Communication Proficiency

Organization

Customer/Client Focus

Problem Solving/Analysis

Crisis Management/Composure

Time Management

Confidentiality

Ethical Conduct

Teamwork Orientation

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Citizen Advocates, Inc. is seeking a CSR Lead to manage multi-functional duties and act as the subject-matter expert for customer support representatives at our Ogdensburg site. The role mirrors the CSR job description with added leadership responsibilities.

The position is full-time (40 hours per week) with a focus on staff scheduling, clinician coordination, and timely communication between the CS Manager and Practice Manager.